Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Q1. What is the main intention of the work
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Q2. How we approach customer
Ans. 
We approach customers with empathy, active listening, and a solution-oriented mindset.
• Show empathy towards the customer's situation or issue

• Practice active listening to fully understand the customer's needs

• Offer solutions or alternatives to address the customer's concerns

• Follow up to ensure customer satisfaction

• Maintain a positive and professional attitude throughout the interaction
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Q1. Introduce yourself.
Ans. 
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and providing solutions

• I have a strong attention to detail and excellent communication skills

• I am proficient in using CRM systems and other customer service tools
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Q2. Hobbies, family baground, etc.
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Q1. Questions about sales.
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Q2. Sell something.
Ans. 
I would sell a high-quality skincare product that promises to improve skin texture and appearance.
• Highlight the benefits of the product such as smoother skin, reduced wrinkles, and a more youthful appearance

• Emphasize the natural ingredients used in the product and how they are beneficial for the skin

• Offer a special promotion or discount to entice customers to try the product

• Provide testimonials from satisfied customers...read more
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Q1. What is banking
Ans. 
Banking is the industry that deals with financial transactions, such as deposits, loans, and investments.
• Banking involves accepting deposits from customers and providing them with loans.

• Banks also offer various financial services like investment management, currency exchange, and safe deposit boxes.

• The banking industry is regulated by government authorities to ensure stability and protect customers' funds.

• Examples of b...read more
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Q2. Tell me about your self
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Q1. Tell me something about yourself
Ans. And the second topic they ask me about that was the they give a topic and I have talked on that topic for 2 minutes
Answered by SONU KUMAR shaw
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Q2. I think if you in this is wrong you can definitely crack this kind of BPO job where they only see your fluency in English
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Q1. 2 minutes speak on the topic given by HR
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Q1. One on one interview with the HR, mostly judged by communication skills
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Basic test for aptitude including typing test

Brief introduction about ourselves.

It was an online assignment consisting of 75 questions to be attempted in 75 minutes. Those were multiple choice questions from arithmetic, reasoning, and grammar.

Q1. Those who qualified in the second round was called in by the HR and given job confirmation and all the qualifiers were asked to submit the documents online for verification.
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