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Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Updated 9 Dec 2024

Top Teleperformance Customer Service Executive Interview Questions and Answers

View all 42 questions

Teleperformance Customer Service Executive Interview Experiences

145 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me something about yourself for 2minutes
  • Q2. What is e commerce
Round 2 - Aptitude Test 

They will help with details

Interview Preparation Tips

Interview preparation tips for other job seekers - Don’t apply there is 0% security they kick out people without information
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Personal Details
  • Q2. Qualification Details

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Indeed and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • Over 5 years of experience in customer service roles

    • Skilled in handling customer inquiries, complaints, and escalations

    • Proficient in using CRM systems and other customer service tools

    • Strong communication and problem-solving skills

    • Received multiple awards for outstanding customer service perform

  • Answered by AI
  • Q2. Talk about any 1 global problem

Interview Preparation Tips

Interview preparation tips for other job seekers - Initially interviews were linient but now they have stricter rules
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. What made you choose teleperformance?
  • Ans. 

    I chose Teleperformance for its reputation for excellent customer service and career growth opportunities.

    • Teleperformance is known for providing top-notch customer service, which aligns with my passion for helping others.

    • I was impressed by the company's commitment to employee development and advancement.

    • I researched online reviews and spoke to current employees who spoke highly of Teleperformance's work culture and sup...

  • Answered by AI
  • Q2. How do you meet deadlines?

Teleperformance interview questions for designations

 Customer Service

 (2)

 Senior Customer Service Executive

 (22)

 Customer Service Associate

 (125)

 Customer Service Representative

 (19)

 Customer Service Agent

 (3)

 Customer Service Advisor

 (1)

 Customer Service Specialist

 (1)

 Customer Service Officer

 (1)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Occupation related questions
  • Q2. Change for the company higines
  • Q3. Asked for the promotion related inquiry

Interview Preparation Tips

Interview preparation tips for other job seekers - Encourage for all agents and improve for salary package

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2023. There were 3 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Introduction,,,reasons for joining tp
Round 2 - Group Discussion 

Topic given to tell in English

Round 3 - HR 

(1 Question)

  • Q1. Details about company

Customer Service Executive Jobs at Teleperformance

View all
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Apr 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Online Test and no grammatical error

Round 3 - HR 

(1 Question)

  • Q1. About Experience and brief about the companies where you have worked
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Just basic ques and we're confusing too
Round 3 - Behavioral 

(1 Question)

  • Q1. About my goals and what I need to be
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Maths English general knowledge

Round 2 - One-on-one 

(2 Questions)

  • Q1. Brief about your day
  • Ans. 

    My day as a Customer Service Executive involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.

    • Responding to customer emails and phone calls

    • Assisting customers with product information and troubleshooting

    • Processing orders and returns

    • Escalating complex issues to the appropriate department

    • Following up with customers to ensure their concerns are addressed

  • Answered by AI
  • Q2. Salary expectation
Round 3 - One-on-one 

(2 Questions)

  • Q1. Salary discussion
  • Q2. Asking about when to join
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What did you do yesterday ?
  • Ans. 

    Yesterday, I handled customer inquiries, resolved issues, and provided exceptional service.

    • Assisted customers with product inquiries and provided accurate information

    • Resolved customer complaints and issues in a timely and satisfactory manner

    • Provided exceptional customer service by actively listening and empathizing with customers

    • Collaborated with team members to address complex customer problems

    • Maintained detailed reco...

  • Answered by AI
  • Q2. What's your daily routine ? Tell me about yourself ?
  • Ans. 

    I have a structured daily routine that helps me stay organized and productive.

    • I start my day by reviewing my to-do list and prioritizing tasks.

    • I allocate specific time slots for different activities, such as responding to emails, making phone calls, and attending meetings.

    • I take short breaks throughout the day to recharge and avoid burnout.

    • I end my day by reflecting on my accomplishments and planning for the next day.

    • I...

  • Answered by AI
  • Q3. Why you want to join BPO?
  • Ans. 

    I want to join BPO because I enjoy helping customers and providing excellent service.

    • I have a passion for customer service and enjoy interacting with people.

    • I have strong communication and problem-solving skills.

    • I am motivated by the opportunity to assist customers and ensure their satisfaction.

    • I have previous experience in a customer service role and understand the importance of delivering exceptional service.

    • I am exc...

  • Answered by AI
  • Q4. Why you want to join teleperformance ?
  • Ans. 

    I am excited to join Teleperformance because of its reputation for providing exceptional customer service and its commitment to employee development.

    • Teleperformance has a strong focus on customer satisfaction, which aligns with my own values and goals.

    • I am impressed by the company's training and development programs, which will allow me to grow both personally and professionally.

    • I appreciate the company's emphasis on c...

  • Answered by AI
Round 3 - Aptitude Test 

Grameer realted questions you have to speak 2 minutes on any topic they will give you 30 seconds to think on that

Round 4 - One-on-one 

(3 Questions)

  • Q1. This round is with the manager they can ask you as much as they want ..
  • Q2. What your favourite movie ? Reason behind that just to know your thoughts ideas how or the way you think or take things in your life ..
  • Q3. Another question was like as we are following western culture nowadays is it ok that we are not focusing on our culture ?
Round 5 - Typing Test 

(1 Question)

  • Q1. 30sec 30 words with more than 95 prcnt accuracy

Interview Preparation Tips

Interview preparation tips for other job seekers - Be patient .. it will take time because there are lot of people who will be there for the interview but only those get job who patiently sit there wait donot think that all the rounds happen in one day it's a slow process it will consume days but believe me when you believe in yourself no one can stop you..

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Executive interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, voice process, Communication Skills, customer support and Customer Handling.
What are the top questions asked in Teleperformance Customer Service Executive interview?

Some of the top questions asked at the Teleperformance Customer Service Executive interview -

  1. Q.9 what do you know about BPO or teleperforman...read more
  2. What is key performance indicator ( kp...read more
  3. Why you want to join teleperformanc...read more
How long is the Teleperformance Customer Service Executive interview process?

The duration of Teleperformance Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Teleperformance Customer Service Executive Interview Process

based on 21 interviews in last 1 year

2 Interview rounds

  • HR Round
  • Aptitude Test Round
View more

People are getting interviews through

based on 110 Teleperformance interviews
Job Portal
WalkIn
Referral
Recruitment Consultant
Company Website
Campus Placement
33%
24%
15%
7%
5%
1%
15% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
Teleperformance Customer Service Executive Salary
based on 6.1k salaries
₹0.9 L/yr - ₹7.5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Teleperformance Customer Service Executive Reviews and Ratings

based on 1.8k reviews

3.5/5

Rating in categories

3.4

Skill development

3.3

Work-Life balance

3.2

Salary & Benefits

3.3

Job Security

3.3

Company culture

3.0

Promotions/Appraisal

3.2

Work Satisfaction

Explore 1.8k Reviews and Ratings
Customer Service Executive | International (Chat+upselling) Process

Gurgaon / Gurugram,

Delhi/Ncr

0-5 Yrs

₹ 1.75-3 LPA

Customer Service Executive |International Chat Process

Noida,

Ghaziabad

+1

1-6 Yrs

₹ 2.5-3.5 LPA

Customer Service Executive |International Voice Process

Noida,

Gurgaon / Gurugram

+1

0-5 Yrs

₹ 2.5-4 LPA

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