Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Online Test and no grammatical error

Q1. About Experience and brief about the companies where you have worked
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Q1. Just basic ques and we're confusing too
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Q1. About my goals and what I need to be
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Maths English general knowledge

Q1. Brief about your day
Ans. 
My day as a Customer Service Executive involves handling customer inquiries, resolving issues, and ensuring customer satisfaction.
• Responding to customer emails and phone calls

• Assisting customers with product information and troubleshooting

• Processing orders and returns

• Escalating complex issues to the appropriate department

• Following up with customers to ensure their concerns are addressed
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Q2. Salary expectation
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Q1. Salary discussion
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Q2. Asking about when to join
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Q1. What did you do yesterday ?
Ans. 
Yesterday, I handled customer inquiries, resolved issues, and provided exceptional service.
• Assisted customers with product inquiries and provided accurate information

• Resolved customer complaints and issues in a timely and satisfactory manner

• Provided exceptional customer service by actively listening and empathizing with customers

• Collaborated with team members to address complex customer problems

• Maintained detailed reco...read more
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Q2. What's your daily routine ? Tell me about yourself ?
Ans. 
I have a structured daily routine that helps me stay organized and productive.
• I start my day by reviewing my to-do list and prioritizing tasks.

• I allocate specific time slots for different activities, such as responding to emails, making phone calls, and attending meetings.

• I take short breaks throughout the day to recharge and avoid burnout.

• I end my day by reflecting on my accomplishments and planning for the next day.

• I...read more
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Q3. Why you want to join BPO?
Ans. 
I want to join BPO because I enjoy helping customers and providing excellent service.
• I have a passion for customer service and enjoy interacting with people.

• I have strong communication and problem-solving skills.

• I am motivated by the opportunity to assist customers and ensure their satisfaction.

• I have previous experience in a customer service role and understand the importance of delivering exceptional service.

• I am exc...read more
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Q4. Why you want to join teleperformance ?
Ans. 
I am excited to join Teleperformance because of its reputation for providing exceptional customer service and its commitment to employee development.
• Teleperformance has a strong focus on customer satisfaction, which aligns with my own values and goals.

• I am impressed by the company's training and development programs, which will allow me to grow both personally and professionally.

• I appreciate the company's emphasis on c...read more
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Grameer realted questions you have to speak 2 minutes on any topic they will give you 30 seconds to think on that

Q1. This round is with the manager they can ask you as much as they want ..
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Q2. What your favourite movie ? Reason behind that just to know your thoughts ideas how or the way you think or take things in your life ..
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Q3. Another question was like as we are following western culture nowadays is it ok that we are not focusing on our culture ?
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Q1. 30sec 30 words with more than 95 prcnt accuracy
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Q1. Tell me about yourself
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Q2. Tell me about your yesterday and advantage or disadvantage if social media
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Q3. What's your memorable day
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Q1. Tell me about your Family bagriund
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Q2. Our family is a nuclear family . There was four members in my family my father is a runs his one shop and my mother is a house holder and i have one little brother he was in 5 th class and i already tell ...read more
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional service to customers.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer service softwar...read more
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Q2. Why you want to join this organization? Tell me about your strengths? Area where u need an improvement?
Ans. 
I want to join this organization because of its excellent reputation and commitment to customer satisfaction.
• I am impressed by the organization's track record of providing exceptional customer service.

• I believe in the company's values and mission, which align with my own.

• I am excited about the opportunity to contribute to the organization's growth and success.

• I have heard positive feedback from current employees about ...read more
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