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Teleperformance Customer Service Executive Interview Questions, Process, and Tips
Top Teleperformance Customer Service Executive Interview Questions and Answers
- Q1. Q.9 what do you know about BPO or teleperformance?
- Q2. What is key performance indicator ( kpi )
- Q3. Why you want to join teleperformance ?
Teleperformance Customer Service Executive Interview Experiences
145 interviews found
Anonymous
I applied via Walk-in and was interviewed in Jan 2022. There were 3 interview rounds.
(2 Questions)
- Q1. Your yesterday routine
- Ans. I got up early in the morning at 6 o,clock. I got fresh and brushed my teeth. After that i took bath and have my breakfast as tea and some snacks. At 10 o'clock I went to get back bhopal to barely my home town with my friend and her family. At around 11:30 o'clock we reached barely. After that I took my lunch with my friend. After that I went to a nearby market for a shopping with my best. At 2 o'clock at noon I return...
- Q2. Customer satisfaction
- Ans. Customer satisfaction is defined as a measurement that defined how happy customers are with a company's products, and services, The process involves a survey question or a set of questions. The most popular scale is 1 to 10, where the constomer response with 1 being the least satisfied and 10 as the most satisfying level
(1 Question)
- Q1. What is key performance indicator ( kpi )
- Ans.
KPI is a measurable value that indicates how well a company is achieving its business objectives.
KPIs are used to evaluate the success of a company or specific department
They are often used to track progress towards goals and identify areas for improvement
Examples of KPIs include customer satisfaction, sales revenue, and employee turnover rate
Interview Preparation Tips
- Attendance
Selected
I was interviewed in Aug 2024.
(1 Question)
- Q1. Basic introduction
Verbal basic questions quant eng lr
(2 Questions)
- Q1. Why do you want to do this job
- Ans.
I am passionate about helping customers and providing excellent service.
I enjoy interacting with people and solving problems
I have strong communication skills and empathy
I thrive in fast-paced environments and enjoy multitasking
I have previous experience in customer service roles, such as working in retail or hospitality
- Q2. Because I want to developmy communicationand i want experience beforedoing mba
Interview Preparation Tips
I applied via Company Website and was interviewed in Feb 2024. There was 1 interview round.
(7 Questions)
- Q1. Why I'm join your company
- Ans. I'm join your company because I increase my potential power and I will gain good experience your company and I gain knowledge from your company.
- Q2. Why I leave last job
- Ans. My last job is very good and I also good gain experience and knowledge but here my growth increases chances is low so I leave job and I find to job where my growth power increases.
- Q3. Are you comfortable with this job
- Ans. Yes I'm interested to do this job
- Q4. What's your expect salary
- Q5. Why select you for this job
- Q6. Why should select you for this job
- Q7. Where do you see yourself after 3 to 5 years
(2 Questions)
- Q1. Introduction yourself
- Q2. Share your travel experience
- Ans.
I have traveled to over 15 countries, experiencing diverse cultures and cuisines.
Visited Europe, Asia, and North America
Explored historical landmarks like the Eiffel Tower and Taj Mahal
Tried local dishes such as paella in Spain and sushi in Japan
Interview Preparation Tips
Teleperformance interview questions for designations
I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.
(2 Questions)
- Q1. What is the main intention of the work
- Q2. How we approach customer
- Ans.
We approach customers with empathy, active listening, and a solution-oriented mindset.
Show empathy towards the customer's situation or issue
Practice active listening to fully understand the customer's needs
Offer solutions or alternatives to address the customer's concerns
Follow up to ensure customer satisfaction
Maintain a positive and professional attitude throughout the interaction
Interview Preparation Tips
Get interview-ready with Top Teleperformance Interview Questions
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Introduce yourself.
- Ans.
I am a dedicated and experienced customer service executive with a passion for helping customers and resolving issues.
I have over 5 years of experience in customer service roles
I am skilled in handling customer inquiries, complaints, and providing solutions
I have a strong attention to detail and excellent communication skills
I am proficient in using CRM systems and other customer service tools
- Q2. Hobbies, family baground, etc.
(2 Questions)
- Q1. Questions about sales.
- Q2. Sell something.
- Ans.
I would sell a high-quality skincare product that promises to improve skin texture and appearance.
Highlight the benefits of the product such as smoother skin, reduced wrinkles, and a more youthful appearance
Emphasize the natural ingredients used in the product and how they are beneficial for the skin
Offer a special promotion or discount to entice customers to try the product
Provide testimonials from satisfied customers...
Interview Preparation Tips
Customer Service Executive Jobs at Teleperformance
Selected
I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. What is banking
- Ans.
Banking is the industry that deals with financial transactions, such as deposits, loans, and investments.
Banking involves accepting deposits from customers and providing them with loans.
Banks also offer various financial services like investment management, currency exchange, and safe deposit boxes.
The banking industry is regulated by government authorities to ensure stability and protect customers' funds.
Examples of b...
- Q2. Tell me about your self
Interview Preparation Tips
I applied via Walk-in and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself
- Ans. And the second topic they ask me about that was the they give a topic and I have talked on that topic for 2 minutes
- Q2. I think if you in this is wrong you can definitely crack this kind of BPO job where they only see your fluency in English
(1 Question)
- Q1. 2 minutes speak on the topic given by HR
Interview Preparation Tips
Fly with Tasleem ✈️
Selected
I applied via Recruitment Consulltant and was interviewed in May 2024. There were 2 interview rounds.
(1 Question)
- Q1. One on one interview with the HR, mostly judged by communication skills
Basic test for aptitude including typing test
Interview Preparation Tips
Mukesh Sharma
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.
Brief introduction about ourselves.
It was an online assignment consisting of 75 questions to be attempted in 75 minutes. Those were multiple choice questions from arithmetic, reasoning, and grammar.
(1 Question)
- Q1. Those who qualified in the second round was called in by the HR and given job confirmation and all the qualifiers were asked to submit the documents online for verification.
Teleperformance Interview FAQs
The duration of Teleperformance Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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Teleperformance Customer Service Executive Interview Process
based on 21 interviews in last 1 year
2 Interview rounds
- HR Round
- Aptitude Test Round
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Teleperformance Customer Service Executive Reviews and Ratings
based on 1.8k reviews
Rating in categories
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