Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Q1. Short introduction about yourself
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Q2. What would be life if there will be no electricity?
Ans. 
Life without electricity would be challenging and drastically different from what we are accustomed to.
• Communication would be limited without phones, internet, and other electronic devices.

• Daily tasks such as cooking, heating, and cooling would become more difficult.

• Businesses relying on electricity would struggle to operate effectively.

• Healthcare services would be impacted due to lack of medical equipment and refriger...read more
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Q3. What do you understand by customer sector and explain different KPIs
Ans. 
Customer sector refers to the specific industry or market in which a company operates. Key Performance Indicators (KPIs) are metrics used to measure the success of customer service efforts.
• Customer sector is the specific industry or market that a company serves, such as retail, healthcare, or technology.

• Different KPIs for customer service include customer satisfaction scores, average response time, first contact resolu...read more
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Q4. How did you handle the customer when he was very much frustated and irated?
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It was a easy, basis exam...

Q1. Basic grammar and spoken english test.
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Q1. Ask about the human resource and learn more.
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Q2. How to deal with coustomer with their problems.
Ans. 
Listen actively, empathize, offer solutions, follow up.
• Listen to the customer's problem without interrupting.

• Show empathy and understanding towards the customer's situation.

• Offer solutions or alternatives to resolve the issue.

• Follow up with the customer to ensure their problem has been resolved satisfactorily.
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Q3. What is BPO and explain that
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BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to focus on core competencies, reduce costs, and improve efficiency.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO co...read more
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Q4. What do you mean by coustomer service
Ans. 
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

• Examples of customer service activities include answering phone calls, responding to emai...read more
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Q5. How to deal with angry coustomer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for any inconvenience caused, even if it wasn't your fault

• Offer solutions to address the customer's issue and make things right

• Follow up with the customer to ensure their satisfaction and build trust
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Q1. Most memorable moment in your life
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Q1. Speak about Respect for 1 minute
Ans. 
Respect is the foundation of positive relationships and interactions.
• Respect is essential in all aspects of life, including personal relationships, work environments, and social interactions.

• Respect involves treating others with kindness, consideration, and empathy.

• Respect also means valuing others' opinions, beliefs, and boundaries.

• Respect is earned through actions and words that demonstrate understanding and apprecia...read more
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