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Teleperformance Customer Service Executive Interview Questions, Process, and Tips

Updated 19 Feb 2025

Top Teleperformance Customer Service Executive Interview Questions and Answers

View all 45 questions

Teleperformance Customer Service Executive Interview Experiences

153 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Work experience, salary expectation, job role
  • Q2. Communication Versant or Amcat test then face to face interview with operations manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Just brush up your English communication skills
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Describe yourself
  • Q2. Yesterday routine

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
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Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in May 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Where do you live
  • Q2. What are your hobbies
Round 3 - Aptitude Test 

I scored 76 in the aptitude test.

Round 4 - One-on-one 

(3 Questions)

  • Q1. What is your work experience
  • Q2. How do you differentiate between target and goal.
  • Ans. 

    Target is a desired result to be achieved, while goal is the specific objective that needs to be accomplished.

    • Target is the overall aim, while goal is the specific milestone.

    • Targets are usually broader and long-term, while goals are more specific and short-term.

    • Targets are often set by the organization, while goals can be set by individuals.

    • Example: Target - Increase customer satisfaction by 10%. Goal - Implement a new...

  • Answered by AI
  • Q3. What superpower you want

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Service Executive interview:
  • Vocabulary
Interview preparation tips for other job seekers - You can very well apply here and gain a lot things.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Introduction of yourself
  • Q2. Why do you want to join
Round 2 - Group Discussion 

Social media topic is discussed

Interview Preparation Tips

Interview preparation tips for other job seekers - Ne

Teleperformance interview questions for designations

 Customer Service

 (2)

 Senior Customer Service Executive

 (22)

 Customer Service Associate

 (127)

 Customer Service Representative

 (19)

 Customer Service Agent

 (3)

 Customer Service Specialist

 (1)

 Customer Service Advisor

 (1)

 Customer Service Officer

 (1)

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Short introduction about yourself
  • Q2. What would be life if there will be no electricity?
  • Ans. 

    Life without electricity would be challenging and drastically different from what we are accustomed to.

    • Communication would be limited without phones, internet, and other electronic devices.

    • Daily tasks such as cooking, heating, and cooling would become more difficult.

    • Businesses relying on electricity would struggle to operate effectively.

    • Healthcare services would be impacted due to lack of medical equipment and refriger...

  • Answered by AI
  • Q3. What do you understand by customer sector and explain different KPIs
  • Ans. 

    Customer sector refers to the specific industry or market in which a company operates. Key Performance Indicators (KPIs) are metrics used to measure the success of customer service efforts.

    • Customer sector is the specific industry or market that a company serves, such as retail, healthcare, or technology.

    • Different KPIs for customer service include customer satisfaction scores, average response time, first contact resolu...

  • Answered by AI
  • Q4. How did you handle the customer when he was very much frustated and irated?

Get interview-ready with Top Teleperformance Interview Questions

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Where do you live
  • Q2. Comfortable with full night shifts

Customer Service Executive Jobs at Teleperformance

View all
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

It was a easy, basis exam...

Round 3 - English test 

(1 Question)

  • Q1. Basic grammar and spoken english test.

Interview Preparation Tips

Interview preparation tips for other job seekers - This is my first Company of my career and I want to be here forever as the work environment is too good, all are so cooperative and helpful...
Teleperfomance is very much professional and the salary structure is great....
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Campus Placement and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Ask about the human resource and learn more.
  • Q2. How to deal with coustomer with their problems.
  • Ans. 

    Listen actively, empathize, offer solutions, follow up.

    • Listen to the customer's problem without interrupting.

    • Show empathy and understanding towards the customer's situation.

    • Offer solutions or alternatives to resolve the issue.

    • Follow up with the customer to ensure their problem has been resolved satisfactorily.

  • Answered by AI
  • Q3. What is BPO and explain that
  • Ans. 

    BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.

    • BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

    • Companies opt for BPO to focus on core competencies, reduce costs, and improve efficiency.

    • Popular BPO destinations include India, the Philippines, and Eastern Europe.

    • Examples of BPO co...

  • Answered by AI
  • Q4. What do you mean by coustomer service
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

    • It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.

    • Examples of customer service activities include answering phone calls, responding to emai...

  • Answered by AI
  • Q5. How to deal with angry coustomer
  • Ans. 

    Listen actively, empathize, apologize, offer solutions, follow up

    • Listen to the customer's concerns without interrupting

    • Empathize with the customer's emotions and show understanding

    • Apologize for any inconvenience caused, even if it wasn't your fault

    • Offer solutions to address the customer's issue and make things right

    • Follow up with the customer to ensure their satisfaction and build trust

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Helloo.....I am ready to give 100% for your interview process.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Most memorable moment in your life
Round 3 - One-on-one 

(1 Question)

  • Q1. Speak about Respect for 1 minute
  • Ans. 

    Respect is the foundation of positive relationships and interactions.

    • Respect is essential in all aspects of life, including personal relationships, work environments, and social interactions.

    • Respect involves treating others with kindness, consideration, and empathy.

    • Respect also means valuing others' opinions, beliefs, and boundaries.

    • Respect is earned through actions and words that demonstrate understanding and apprecia...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Nov 2023. There were 2 interview rounds.

Round 1 - Aptitude Test 

It was quickly throught phone call meeting

Round 2 - Coding Test 

Just an ordinary proccess of selection

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Service Executive interview:
  • English vocabulary
Interview preparation tips for other job seekers - Be carefull with your words.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Executive interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Teleperformance Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Customer Service, Communication Skills, voice process, customer support and Customer Handling.
What are the top questions asked in Teleperformance Customer Service Executive interview?

Some of the top questions asked at the Teleperformance Customer Service Executive interview -

  1. Q.9 what do you know about BPO or teleperforman...read more
  2. What is key performance indicator ( kp...read more
  3. Why you want to join teleperformanc...read more
How long is the Teleperformance Customer Service Executive interview process?

The duration of Teleperformance Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Teleperformance Customer Service Executive Interview Process

based on 109 interviews

5 Interview rounds

  • Resume Shortlist Round
  • HR Round
  • One-on-one Round - 1
  • One-on-one Round - 2
  • Personal Interview1 Round
View more
Teleperformance Customer Service Executive Salary
based on 6.2k salaries
₹1 L/yr - ₹6.5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Teleperformance Customer Service Executive Reviews and Ratings

based on 1.9k reviews

3.5/5

Rating in categories

3.3

Skill development

3.3

Work-life balance

3.2

Salary

3.2

Job security

3.3

Company culture

3.0

Promotions

3.2

Work satisfaction

Explore 1.9k Reviews and Ratings
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