i
Teleperformance
Filter interviews by
I was interviewed before Feb 2024.
I applied via Recruitment Consulltant and was interviewed before Dec 2023. There was 1 interview round.
I applied via Recruitment Consulltant and was interviewed in May 2023. There were 4 interview rounds.
I scored 76 in the aptitude test.
Target is a desired result to be achieved, while goal is the specific objective that needs to be accomplished.
Target is the overall aim, while goal is the specific milestone.
Targets are usually broader and long-term, while goals are more specific and short-term.
Targets are often set by the organization, while goals can be set by individuals.
Example: Target - Increase customer satisfaction by 10%. Goal - Implement a new...
Social media topic is discussed
Teleperformance interview questions for designations
I applied via Referral and was interviewed in Apr 2023. There were 2 interview rounds.
Life without electricity would be challenging and drastically different from what we are accustomed to.
Communication would be limited without phones, internet, and other electronic devices.
Daily tasks such as cooking, heating, and cooling would become more difficult.
Businesses relying on electricity would struggle to operate effectively.
Healthcare services would be impacted due to lack of medical equipment and refriger...
Customer sector refers to the specific industry or market in which a company operates. Key Performance Indicators (KPIs) are metrics used to measure the success of customer service efforts.
Customer sector is the specific industry or market that a company serves, such as retail, healthcare, or technology.
Different KPIs for customer service include customer satisfaction scores, average response time, first contact resolu...
Get interview-ready with Top Teleperformance Interview Questions
I applied via Naukri.com and was interviewed before Jan 2024. There was 1 interview round.
I applied via LinkedIn and was interviewed in Nov 2023. There were 3 interview rounds.
It was a easy, basis exam...
I applied via Campus Placement and was interviewed in Oct 2023. There were 2 interview rounds.
Listen actively, empathize, offer solutions, follow up.
Listen to the customer's problem without interrupting.
Show empathy and understanding towards the customer's situation.
Offer solutions or alternatives to resolve the issue.
Follow up with the customer to ensure their problem has been resolved satisfactorily.
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.
Companies opt for BPO to focus on core competencies, reduce costs, and improve efficiency.
Popular BPO destinations include India, the Philippines, and Eastern Europe.
Examples of BPO co...
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.
It includes providing product information, troubleshooting issues, and ensuring customer satisfaction.
Examples of customer service activities include answering phone calls, responding to emai...
Listen actively, empathize, apologize, offer solutions, follow up
Listen to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't your fault
Offer solutions to address the customer's issue and make things right
Follow up with the customer to ensure their satisfaction and build trust
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 3 interview rounds.
Respect is the foundation of positive relationships and interactions.
Respect is essential in all aspects of life, including personal relationships, work environments, and social interactions.
Respect involves treating others with kindness, consideration, and empathy.
Respect also means valuing others' opinions, beliefs, and boundaries.
Respect is earned through actions and words that demonstrate understanding and apprecia...
I applied via LinkedIn and was interviewed in Nov 2023. There were 2 interview rounds.
It was quickly throught phone call meeting
Just an ordinary proccess of selection
Top trending discussions
The duration of Teleperformance Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 109 interviews
5 Interview rounds
based on 1.9k reviews
Rating in categories
Customer Care Executive
6.4k
salaries
| ₹0.7 L/yr - ₹7.3 L/yr |
Customer Service Executive
6.2k
salaries
| ₹1 L/yr - ₹6.5 L/yr |
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
Team Lead
3.4k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
Senior Customer Service Executive
2.9k
salaries
| ₹1 L/yr - ₹6 L/yr |
Concentrix Corporation
Foundever
Wipro
Genpact