Teleperformance Interview Questions, Process, and Tips

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Q1. Good company for freshers
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Q2. Tell me about yourself
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Q3. Hardwork and smartwork
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Q4. About family tellme something
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Q1. Basic question like tell me about yourself and how many years of experience do you have ?
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SVAR/AMCAT Test which included personality based questions, some reasoning, calculative, logical and grammatical questions. For AMCAT it was basic grammar test to check your vocabulary, fluency, how well and correctly you can speak in english.

Q1. 3rd round was Ops round where the process manager or Team leader will ask you questions. They will again ask you to tell them about yourself ( asked some questions about my hobbies, so if you are stating s...read more
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Q1. After clearing the ops round they took a normal typing test where I was asked to achieve atleast 25 WPM and 90% accuracy. They might take the typing test before ops round or the SVAR/AMCAT test it depends ...read more
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Q1. Tell me something about your self
Ans. 
I am a dedicated and experienced workforce management professional with a passion for optimizing operations and driving efficiency.
• Over 5 years of experience in workforce management

• Skilled in forecasting, scheduling, and real-time management

• Strong analytical and problem-solving abilities

• Proven track record of improving efficiency and productivity

• Excellent communication and leadership skills
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Q2. Is any blood relation working in teleperformance
Ans. 
No, there are no blood relations working in Teleperformance.
• No, there are no blood relations currently employed at Teleperformance.

• Teleperformance does not allow blood relations to work together to avoid conflicts of interest.

• Employees are hired based on their qualifications and skills, not their family connections.
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record of leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. KIPs discussion
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Q1. Attrition and shrinkage explain
Ans. 
Attrition and shrinkage are common terms used in operations management to explain the loss of employees and resources.
• Attrition refers to the natural reduction in staff numbers due to resignations, retirements, or terminations.

• Shrinkage refers to the loss of resources such as inventory, equipment, or funds due to theft, damage, or errors.

• Both attrition and shrinkage can have a negative impact on operational efficiency ...read more
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Q2. Problem solving questions
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Q1. Tell me about your self
Ans. 
Experienced operations professional with a proven track record in leading teams to success.
• Over 5 years of experience in operations management

• Strong leadership skills with a focus on team development

• Implemented process improvements resulting in increased efficiency

• Excellent communication and problem-solving abilities
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Q2. Explain BPO KPIs
Ans. 
BPO KPIs are key performance indicators used to measure the success of operations in a business process outsourcing company.
• BPO KPIs are metrics used to evaluate the performance of various operations within a BPO company.

• Examples of BPO KPIs include average handle time, first call resolution rate, customer satisfaction score, and agent utilization rate.

• These KPIs help BPO companies track and improve their operational e...read more
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Q1. RPA lifecycle desciption
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Q1. DOM selectors in web automation
Ans. 
DOM selectors are used in web automation to locate and interact with elements on a webpage.
• DOM selectors are used to identify elements on a webpage using attributes like id, class, name, etc.

• Common DOM selectors include getElementById(), getElementsByClassName(), querySelector(), etc.

• Using the correct DOM selector is crucial for successful web automation.

• Example: document.getElementById('elementId') will select an elem
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Q1. Explain in detail Previous job experience
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Q1. What is content moderation
Ans. 
Content moderation is the process of monitoring and filtering user-generated content on online platforms to ensure it meets community guidelines.
• Monitoring and reviewing user-generated content

• Filtering out inappropriate or harmful content

• Enforcing community guidelines and policies

• Removing spam, hate speech, and other violations

• Implementing automated tools and human moderators

• Examples: Facebook moderating posts, YouTube
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Q2. Policy related questions
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It consists of few questions on logical thinking and aptitude