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Teleperformance Desktop Support Engineer Interview Questions, Process, and Tips

Updated 14 Nov 2024

Top Teleperformance Desktop Support Engineer Interview Questions and Answers

View all 8 questions

Teleperformance Desktop Support Engineer Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Nov 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.

    • Over 5 years of experience in providing desktop support to end users

    • Proficient in diagnosing and resolving hardware and software issues

    • Skilled in setting up and configuring desktops, laptops, and peripherals

    • Excellent customer service and communication skills

    • Certified in CompTIA A+ and Mic...

  • Answered by AI
  • Q2. What is your salary expectation?
Round 2 - Technical 

(4 Questions)

  • Q1. What is dora process.
  • Ans. 

    The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.

    • Discover: Device sends a broadcast message to discover DHCP servers on the network

    • Offer: DHCP server responds with an IP address offer to the device

    • Request: Device requests the offered IP address from the DHCP server

    • Acknowledge: DHCP server acknowledges the request and assigns the IP addr

  • Answered by AI
  • Q2. What is incident and service request?
  • Ans. 

    An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.

    • An incident is a disruption to normal operation that requires immediate attention to restore service.

    • A service request is a formal request from a user for information, advice, a standard change, or access to a service.

    • Examples: Incident -

  • Answered by AI
  • Q3. Which outlook file is responsible for taking backup?
  • Ans. 

    The outlook file responsible for taking backup is the PST file.

    • PST file stores emails, contacts, calendar events, and other data in Outlook.

    • Users can manually backup their PST file by exporting it from Outlook.

    • Third-party backup software can also be used to automatically backup the PST file.

  • Answered by AI
  • Q4. What is port number of SMTP/POP/IMAP?
  • Ans. 

    SMTP - 25, POP - 110, IMAP - 143

    • SMTP uses port 25 for sending emails

    • POP uses port 110 for receiving emails

    • IMAP uses port 143 for accessing emails

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Desktop Support Engineer interview:
  • Office 365,
  • SLA
  • MS Outlook

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell us about yourself.
  • Q2. How did you spent your last Birthday?
  • Q3. How did you spend your last weekend?
Round 3 - Aptitude Test 

Pronunciation Test, Typing Speed, AMCAT, Speak about your role model for a few minutes ... etc

Round 4 - Technical 

(5 Questions)

  • Q1. How do you format a Pen Drive?
  • Ans. 

    To format a Pen Drive, you can use the built-in formatting tool in Windows or Mac OS.

    • Insert the Pen Drive into a USB port on your computer

    • Open 'My Computer' or 'This PC' and right-click on the Pen Drive

    • Select 'Format' from the drop-down menu

    • Choose the file system (FAT32, exFAT, NTFS) and allocation unit size

    • Click 'Start' to begin the formatting process

  • Answered by AI
  • Q2. Difference between SDD and HDD.
  • Ans. 

    SSD is faster, more durable, and more expensive than HDD.

    • SSD uses flash memory to store data, while HDD uses spinning disks.

    • SSD has faster read/write speeds compared to HDD.

    • SSD is more durable as it has no moving parts, while HDD can be prone to mechanical failure.

    • SSD is more expensive per GB compared to HDD.

    • Examples: SSD - Samsung 970 EVO, HDD - Seagate Barracuda

  • Answered by AI
  • Q3. After choosing format option on Pen Drive, 2 options pop up. Explain them.
  • Ans. 

    The two options that pop up after choosing format option on a Pen Drive are Quick Format and Full Format.

    • Quick Format: This option erases the file allocation table of the drive, making the data inaccessible, but does not actually delete the data. It is faster than Full Format.

    • Full Format: This option erases all data on the drive by writing zeros to every sector. It is a more thorough and time-consuming process compared

  • Answered by AI
  • Q4. Why do you want to join this position?
  • Q5. What is IP and how do I find it?
  • Ans. 

    IP stands for Internet Protocol. It is a unique address assigned to each device connected to a network.

    • An IP address is a numerical label assigned to each device connected to a computer network that uses the Internet Protocol for communication.

    • To find your IP address on a Windows computer, you can open the Command Prompt and type 'ipconfig'.

    • On a Mac, you can find your IP address by going to System Preferences > Network...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Prepare basic questions like Introduction and brief summary of your last weekend/birthday in advance. You can do it easily.

Skills evaluated in this interview

Desktop Support Engineer Interview Questions Asked at Other Companies

asked in HCLTech
Q1. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IP ... read more
asked in HCLTech
Q2. Diffrence between router and switch? Differnce between TCP AND UD ... read more
asked in HCLTech
Q3. What is outlook?, how to configure outlook?
Q4. 1) What is Difference between shared printer and network printer?
Q5. Internet is not working, what are the troubleshooting option we h ... read more

Desktop Support Engineer Jobs at Teleperformance

View all

Interview questions from similar companies

I applied via Naukri.com and was interviewed before Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How HashMap works internally
  • Ans. 

    HashMap is a data structure that stores key-value pairs and uses hashing to retrieve values quickly.

    • HashMap uses an array of buckets to store key-value pairs

    • The hash code of the key is used to determine the index of the bucket

    • If multiple keys have the same hash code, they are stored in a linked list within the bucket

    • When retrieving a value, the hash code of the key is used to find the bucket and then the linked list is...

  • Answered by AI
  • Q2. What is OOP in Java
  • Ans. 

    OOP in Java stands for Object-Oriented Programming which is a programming paradigm based on objects.

    • OOP focuses on creating objects that have properties and methods

    • Encapsulation, Inheritance, and Polymorphism are the key concepts of OOP

    • Java supports OOP through classes and interfaces

    • Example: A car can be represented as an object with properties like color, model, and methods like start, stop, and accelerate

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well core concept of Java and Spring Framework.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed before Sep 2020. There were 2 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Strong basic knowledge about the topics in the resume

I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. That place how I am work
  • Q2. What is software engineer
  • Ans. 

    A software engineer is a professional who designs, develops, and maintains software applications.

    • Designs and develops software applications

    • Uses programming languages and tools to write code

    • Tests and debugs software to ensure it functions properly

    • Collaborates with other engineers and stakeholders to ensure software meets requirements

    • Continuously learns and adapts to new technologies and industry trends

  • Answered by AI
  • Q3. What is technical science
  • Ans. 

    Technical science is the application of scientific principles and methods to solve practical problems in technology.

    • It involves the use of scientific knowledge to design, develop, and improve technology.

    • Examples include computer science, electrical engineering, and mechanical engineering.

    • Technical science is interdisciplinary, drawing on knowledge from physics, chemistry, and mathematics.

    • It is essential for innovation ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - This interview was a technical one but I stayed test it lasted for about one hour 10 minutes this interview wanted to test both me knowledge and wanted to test both my knowledge and communication skill most of the question asked Tu Meri related to mine bi touch circular computer science related topics a started a lost of basic related to my projects

Interview Questionnaire 

1 Question

  • Q1. To develop a product catalogue in core Java using Maven.

I applied via Naukri.com and was interviewed in May 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. What is object oriented programming
  • Ans. 

    Object oriented programming is a programming paradigm that uses objects to represent and manipulate data.

    • Objects encapsulate data and behavior

    • Classes define the blueprint for objects

    • Inheritance allows for code reuse and polymorphism

    • Examples include Java, C++, and Python

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Stick to concepts and try to use basic approach

I applied via Referral and was interviewed in Apr 2021. There were 7 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Name
  • Q2. Introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good

I applied via Newspaper Ad and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Group Discussion 

Group discussion,aptitude test

Round 2 - Aptitude Test 

Aptitude test

Interview Preparation Tips

Interview preparation tips for other job seekers - i am b.akhila iam studying in degree final year

Interview Questionnaire 

2 Questions

  • Q1. What can you do if company have no necessary of your work?
  • Q2. What benefit will you get to the company

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Desktop Support Engineer interview?
Teleperformance interview process usually has 3 rounds. The most common rounds in the Teleperformance interview process are HR, Technical and Resume Shortlist.
How to prepare for Teleperformance Desktop Support Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Desktop Support, IT Support, OS Installation, Troubleshooting and Communication Skills.
What are the top questions asked in Teleperformance Desktop Support Engineer interview?

Some of the top questions asked at the Teleperformance Desktop Support Engineer interview -

  1. Which outlook file is responsible for taking back...read more
  2. What is incident and service reque...read more
  3. What is port number of SMTP/POP/IM...read more

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Teleperformance Desktop Support Engineer Interview Process

based on 2 interviews

Interview experience

3.5
  
Good
View more

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Teleperformance Desktop Support Engineer Salary
based on 282 salaries
₹1.1 L/yr - ₹4 L/yr
At par with the average Desktop Support Engineer Salary in India
View more details

Teleperformance Desktop Support Engineer Reviews and Ratings

based on 55 reviews

3.4/5

Rating in categories

3.3

Skill development

3.2

Work-life balance

2.5

Salary

3.6

Job security

3.4

Company culture

2.0

Promotions

3.2

Work satisfaction

Explore 55 Reviews and Ratings
Desktop Support Engineer

Gurgaon / Gurugram

1-5 Yrs

₹ 3-5.5 LPA

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