Teleperformance Interview Questions, Process, and Tips

Q1. Basic introduction about yourself
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Q2. Like how did you heard about to etc
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Q1. Operation round
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Q2. Mock call test etc
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Amcat and versent test which is very basic

Q1. Self introduction
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Q2. Previous job details
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Q1. Tell me about yourself
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Q2. Asked about the skills gathered
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Based on the skills you have

Q1. Introduction your self
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I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service and resolving customer issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and feedback

• I have a strong ability to empathize with customers and find solutions to their problems

• I am proficient in using CRM systems and other customer service tools

• I h...read more
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Q2. What is role of customer service associate
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Customer service associates play a crucial role in providing assistance and support to customers, ensuring their satisfaction and loyalty.
• Assisting customers with inquiries, issues, and complaints

• Providing product information and recommendations

• Resolving customer concerns in a timely and efficient manner

• Building rapport and relationships with customers

• Collecting feedback and suggestions for improvement

• Upselling or cros...read more
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Q1. How do to manage the irritate customer
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To manage an irritated customer, listen actively, empathize, remain calm, offer solutions, and follow up.
• Listen actively to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Remain calm and composed, even if the customer is being difficult

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction and r
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Q2. How do to convence the customer
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To convince the customer, listen actively, empathize, offer solutions, and follow up.
• Listen actively to the customer's concerns and show empathy.

• Offer solutions that address the customer's needs and concerns.

• Follow up with the customer to ensure their issue has been resolved satisfactorily.
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Q1. Introduction about yourself
Ans. 
I am a dedicated and experienced Technical Support Executive with a strong background in troubleshooting and customer service.
• Over 5 years of experience in providing technical support to customers

• Proficient in troubleshooting hardware and software issues

• Excellent communication skills and ability to explain technical concepts to non-technical users

• Certified in ITIL and experienced in using ticketing systems like Zendesk

• ...read more
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Q2. Speak for 1 min on child labour
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Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.
• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on ch...read more
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Q1. What u know about BPO
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BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be delive...read more
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Q2. What exactly is TP
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TP stands for Technical Support Executive.
• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.
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Q1. What is account payable
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Accounts payable is the amount of money a company owes to its suppliers or vendors for goods or services purchased on credit.
• Accounts payable is a liability on the balance sheet

• It represents the amount of money owed by a company to its suppliers or vendors

• It is typically recorded when goods or services are received but payment has not yet been made

• Accounts payable is an important part of a company's working capital man
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Q2. Are you worked in invoice process
Ans. 
Yes, I have experience working in the invoice process.
• I have experience handling invoices, processing payments, and resolving discrepancies.

• I am familiar with using accounting software to track and manage invoices.

• I have worked closely with vendors and internal teams to ensure timely and accurate invoicing.

• I have experience in reconciling invoices and resolving any billing issues.
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