Teleperformance Agent Interview Questions and Answers

BPO stands for Business Process Outsourcing. It refers to the practice of contracting non-core business activities to a third-party provider.

• BPO involves outsourcing of non-core business activities such as customer service, data entry, and accounting to a third-party provider

• It is a cost-effective way for companies to focus on their core competencies

• Examples of BPO providers include Accenture, IBM, and Infosys

• BPO can be onshore, nearshore, or offshore depending on the locatio...read more

Customer support is crucial for customer satisfaction and loyalty.

• Good customer support can turn a dissatisfied customer into a loyal one.

• Prompt and effective resolution of customer issues is important.

• Personalized and empathetic communication can enhance the customer experience.

• Customer support should be available through multiple channels.

• Continuous improvement and feedback analysis can help improve customer support.

• Example: Amazon's customer support is known for its quick ...read more

Yes, I am comfortable with both calling and chat processes.

• I have experience in customer service roles that involve calling and chatting with clients.

• I am proficient in communication skills and can adapt to different communication channels.

• I am comfortable using chat platforms and phone systems for communication.

• I understand the importance of clear and effective communication in customer interactions.

Handling work load involves prioritizing tasks, setting realistic goals, delegating when necessary, and taking breaks to avoid burnout.

• Prioritize tasks based on deadlines and importance

• Break down large tasks into smaller, manageable chunks

• Delegate tasks to team members if possible

• Take regular breaks to avoid burnout and maintain productivity

Managing over time involves setting priorities, creating a schedule, delegating tasks, taking breaks, and staying organized.

• Set priorities to focus on important tasks first

• Create a schedule to allocate time for each task

• Delegate tasks to others to lighten your workload

• Take breaks to avoid burnout and maintain productivity

• Stay organized by using tools like calendars and to-do lists

Can you explain how you handle difficult clients?

• I listen actively to their concerns

• I remain calm and professional

• I try to find common ground and a solution

• I escalate to a supervisor if necessary