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Teleperformance Agent Interview Questions and Answers

Updated 6 Apr 2024

Q1. What is BPO and full form of BPO

Ans.

BPO stands for Business Process Outsourcing. It refers to the practice of contracting non-core business activities to a third-party provider.

  • BPO involves outsourcing of non-core business activities such as customer service, data entry, and accounting to a third-party provider

  • It is a cost-effective way for companies to focus on their core competencies

  • Examples of BPO providers include Accenture, IBM, and Infosys

  • BPO can be onshore, nearshore, or offshore depending on the locatio...read more

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Q2. What you think of customer Support

Ans.

Customer support is crucial for customer satisfaction and loyalty.

  • Good customer support can turn a dissatisfied customer into a loyal one.

  • Prompt and effective resolution of customer issues is important.

  • Personalized and empathetic communication can enhance the customer experience.

  • Customer support should be available through multiple channels.

  • Continuous improvement and feedback analysis can help improve customer support.

  • Example: Amazon's customer support is known for its quick ...read more

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Q3. Are you ok with calling and chat process

Ans.

Yes, I am comfortable with both calling and chat processes.

  • I have experience in customer service roles that involve calling and chatting with clients.

  • I am proficient in communication skills and can adapt to different communication channels.

  • I am comfortable using chat platforms and phone systems for communication.

  • I understand the importance of clear and effective communication in customer interactions.

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Q4. How to handle work load ?

Ans.

Handling work load involves prioritizing tasks, setting realistic goals, delegating when necessary, and taking breaks to avoid burnout.

  • Prioritize tasks based on deadlines and importance

  • Break down large tasks into smaller, manageable chunks

  • Delegate tasks to team members if possible

  • Take regular breaks to avoid burnout and maintain productivity

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Q5. How to manage over time ?

Ans.

Managing over time involves setting priorities, creating a schedule, delegating tasks, taking breaks, and staying organized.

  • Set priorities to focus on important tasks first

  • Create a schedule to allocate time for each task

  • Delegate tasks to others to lighten your workload

  • Take breaks to avoid burnout and maintain productivity

  • Stay organized by using tools like calendars and to-do lists

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Q6. How

Ans.

Can you explain how you handle difficult clients?

  • I listen actively to their concerns

  • I remain calm and professional

  • I try to find common ground and a solution

  • I escalate to a supervisor if necessary

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Q7. Introduction Daily routine

Ans.

My daily routine involves waking up early, exercising, working, spending time with family, and winding down before bed.

  • Wake up early to start the day

  • Exercise in the morning for physical and mental health

  • Work on tasks and projects throughout the day

  • Spend quality time with family and loved ones in the evening

  • Wind down before bed with a relaxing activity like reading or meditation

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Interview Process at Teleperformance Agent

based on 20 interviews
3 Interview rounds
HR Round - 1
HR Round - 2
Aptitude Test Round
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