20+ Teleperformance Technical Support Executive Interview Questions and Answers

Answers to common technical support questions related to Windows installation, bootable pen drives, taskbar, task manager, hard drive partitioning, and Windows activation.

• To install Windows, insert the installation media and follow the on-screen instructions.

• To make a pen drive bootable, use a tool like Rufus or Windows Media Creation Tool.

• Taskbar is a graphical user interface element that displays open applications and allows quick access to frequently used functions.

• Task Ma...read more

A graphics card is a hardware component that processes and renders images, videos, and animations on a computer.

• Integrated graphics are built into the CPU and share system memory, while dedicated graphics have their own memory and processing power.

• Dedicated graphics are better for gaming and other graphics-intensive tasks.

• Examples of graphics card manufacturers include Nvidia and AMD.

Task Manager is a system utility that displays the processes and applications running on a computer.

• Task Manager can be opened by pressing Ctrl+Shift+Esc

• It can also be opened by right-clicking on the taskbar and selecting Task Manager

• Another way to open it is by pressing Ctrl+Alt+Delete and selecting Task Manager

• Task Manager can also be opened by searching for it in the Start menu or by typing 'taskmgr' in the Run dialog box

Operating systems differ in their user interface, functionality, and compatibility with hardware and software.

• Windows is the most widely used OS, known for its user-friendly interface and compatibility with most software.

• MacOS is known for its sleek design and compatibility with Apple hardware and software.

• Linux is an open-source OS with various distributions, known for its customization and security features.

• Android is a mobile OS based on Linux, used in smartphones and tabl...read more

To determine whether ethernet or router is faulty in a network topology, check for physical damage, test connectivity, and try replacing components.

• Check for physical damage on ethernet cable and router ports

• Test connectivity by trying different devices on the network

• Replace ethernet cable with a known working one to see if the issue persists

Windows 11 is an updated version of Windows 10 with new features and improvements.

• Windows 11 has a redesigned start menu and taskbar

• Windows 11 has improved performance and faster boot times

• Windows 11 has new features like Snap Layouts and Snap Groups

• Windows 11 requires newer hardware than Windows 10

• Windows 11 has a new Microsoft Store with Android app support

Different file systems and allocation methods result in varying reported free space on Mac and Windows for the same disk.

• Mac uses HFS+ or APFS file systems which reserve a portion of disk space for metadata, resulting in lower reported free space.

• Windows uses NTFS file system which does not reserve as much space for metadata, leading to higher reported free space.

• Different allocation methods and block sizes can also affect the reported free space on each system.

External drive showing 00 BYTES when connected to Windows may be due to corrupt file system, driver issues, or physical damage.

• Corrupt file system on the external drive

• Driver issues with the external drive

• Physical damage to the external drive

• Incorrect drive letter assignment

Blue screen error is a system error that occurs due to hardware or software issues.

• Check for any hardware issues such as faulty RAM or hard drive

• Update or reinstall drivers

• Run a virus scan

• Perform a system restore

• Check for any recent software or hardware changes

• Contact technical support for further assistance

Printer issues can be solved by checking connections, updating drivers, and troubleshooting software.

• Check if the printer is properly connected to the computer and power source.

• Update the printer drivers to the latest version.

• Troubleshoot the printer software by restarting the computer and printer, checking for error messages, and running diagnostic tests.

• Clean the printer heads and cartridges if necessary.

• Reset the printer to its default settings if all else fails.

DNS is like a phone book for the internet, translating domain names into IP addresses.

• DNS stands for Domain Name System

• It translates human-readable domain names (like google.com) into IP addresses (like 172.217.3.206)

• DNS helps computers locate websites and other resources on the internet

• It works by querying a series of servers to find the correct IP address for a given domain name

The latest versions of the product are 3.0 for desktop and 2.5 for mobile.

• Desktop version: 3.0

• Mobile version: 2.5

To format an external drive, you can use the built-in formatting tools on your computer.

• Connect the external drive to your computer

• Open Disk Management on Windows or Disk Utility on Mac

• Select the external drive and choose the format option (e.g. exFAT, NTFS, FAT32)

• Follow the on-screen instructions to complete the formatting process

I want to join Teleperformance because of its reputation for providing excellent customer service and opportunities for career growth.

• Teleperformance has a strong reputation for providing excellent customer service

• I am impressed by the company's commitment to employee training and development

• I believe that working at Teleperformance will provide me with opportunities for career growth and advancement

Child labour is a global issue involving children working in exploitative conditions, depriving them of education and a normal childhood.

• Child labour is a violation of children's rights and is often driven by poverty and lack of access to education.

• Children are forced to work in hazardous conditions, affecting their physical and mental well-being.

• Many industries such as agriculture, manufacturing, and mining rely on child labour due to cheap labor costs.

• Efforts by governments...read more

Press Ctrl + Shift + Esc to open Task Manager.

• Press Ctrl + Shift + Esc keys together

• Right-click on the taskbar and select Task Manager

• Press Ctrl + Alt + Del and then select Task Manager

RAM and ROM are types of computer memory. RAM is volatile and used for temporary storage, while ROM is non-volatile and used for permanent storage.

• RAM stands for Random Access Memory and is used for temporary storage of data and programs that are currently in use by the computer.

• ROM stands for Read-Only Memory and is used for permanent storage of data and programs that are essential for the computer to function, such as the BIOS.

• RAM is volatile, meaning that its contents are ...read more

Importance of customer service in technical support

• Customer service is crucial in technical support as it helps build trust and loyalty with customers

• Good customer service can lead to positive reviews and referrals, which can benefit the company

• Effective communication and problem-solving skills are essential in providing excellent customer service

• Customer service should be personalized and tailored to the individual needs of each customer

• Examples of good customer service incl...read more

Handle clients by actively listening, empathizing, providing solutions, and maintaining professionalism.

• Listen actively to understand client's concerns

• Empathize with their situation and show understanding

• Provide clear and effective solutions to their problems

• Maintain professionalism and remain calm even in challenging situations

King IP is not a recognized term in the technical field.

• There is no specific definition or concept known as 'King IP' in the technical support field.

• It is possible that the term was a typo or misunderstanding of another term.

• It would be best to ask for clarification or context when encountering unfamiliar terms like 'King IP'.

TP stands for Technical Support Executive.

• TP is a role in the technical support department of a company.

• Responsibilities include providing technical assistance to customers, troubleshooting issues, and resolving problems.

• TPs may also be involved in training customers on how to use products or services effectively.

My favourite picnic spot is a secluded beach with crystal clear waters and white sandy beaches.

• Secluded beach location

• Crystal clear waters

• White sandy beaches

Five popular operating systems used today are Windows, macOS, Linux, iOS, and Android.

• Windows

• macOS

• Linux

• iOS

• Android