International Process Trainer

Roles and Responsibilities

• Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
  
• Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
  
• Collaborate with subject matter experts to create engaging and effective learning materials.
  
• Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.
• Contact - 9594690866 Neelam Shah
• neelam.shahu@teleperformancedibs.com