Teleperformance Process Trainer Interview Questions and Answers

Throughput formula is output divided by time.

• Throughput = Output / Time

• Output can be units produced, customers served, etc.

• Time can be hours, days, weeks, etc.

Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.

• Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.

• Encourage trainees to communicate any issues that may cause them to miss training.

• Provide make-up sessions for missed training to ensure trainees receive all necessary information.

• Monitor trainee engagement during training to identify potential causes of shrinkag...read more

OJT performance can be achieved through proper training, guidance, and feedback.

• Provide clear instructions and expectations

• Demonstrate the task and allow trainee to practice

• Provide constructive feedback and coaching

• Encourage questions and open communication

• Provide opportunities for hands-on experience

• Monitor progress and adjust training as needed

TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.

• TNI is the process of identifying the training needs of employees or a group of people.

• TNA is the process of analyzing the identified training needs to determine the appropriate training program.

• TNI and TNA are important steps in designing an effective training program.

• Examples of TNI and TNA include surveys, interviews, and performance evaluations.

• TNI and TNA help organizations to improve...read more

Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.

• Analyze data to identify reasons for attrition

• Develop retention strategies such as employee engagement programs

• Provide growth opportunities and career development plans

• Conduct exit interviews to gather feedback and improve retention

• Monitor and track attrition rates to measure success of retention strategies

The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.

• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant information

• Creativity to make the training engaging and int...read more

Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.

• Identify training needs through assessments and surveys

• Design training programs with clear objectives and relevant content

• Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

• Evaluate training effectiveness through feedback and assessments

• Continuously improve training programs based on fee...read more