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Teleperformance
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I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.
The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.
Patience to deal with learners who may have different learning speeds and styles
Excellent communication skills to convey information clearly and effectively
Adaptability to adjust training methods based on the needs of the learners
Subject matter expertise to provide accurate and relevant i...
I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.
TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.
TNI is the process of identifying the training needs of employees or a group of people.
TNA is the process of analyzing the identified training needs to determine the appropriate training program.
TNI and TNA are important steps in designing an effective training program.
Examples of TNI and TNA include surveys, interviews, and perform...
Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.
Analyze data to identify reasons for attrition
Develop retention strategies such as employee engagement programs
Provide growth opportunities and career development plans
Conduct exit interviews to gather feedback and improve retention
Monitor and track attrition rates to measure success of retention str
Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.
Identify training needs through assessments and surveys
Design training programs with clear objectives and relevant content
Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.
Evaluate training effectiveness through feedback and asse...
OJT performance can be achieved through proper training, guidance, and feedback.
Provide clear instructions and expectations
Demonstrate the task and allow trainee to practice
Provide constructive feedback and coaching
Encourage questions and open communication
Provide opportunities for hands-on experience
Monitor progress and adjust training as needed
Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.
Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.
Encourage trainees to communicate any issues that may cause them to miss training.
Provide make-up sessions for missed training to ensure trainees receive all necessary information.
Monitor trainee engagemen...
What people are saying about Teleperformance
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
The topic is effective communication in the workplace.
Effective communication is crucial for a productive workplace.
It involves active listening, clear messaging, and feedback.
Examples include team meetings, one-on-one conversations, and email communication.
Barriers to effective communication include language barriers, cultural differences, and distractions.
Training and practice can improve communication skills.
Teleperformance interview questions for designations
I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.
Get interview-ready with Top Teleperformance Interview Questions
posted on 24 May 2024
I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.
I handle batches by organizing them based on priority, ensuring accuracy and timeliness.
Prioritize batches based on urgency and importance
Ensure accuracy by double-checking information before processing
Meet deadlines by managing time effectively
Communicate with team members to coordinate batch processing
Use software tools to track and monitor batch progress
I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.
I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.
KPI stands for Key Performance Indicator, KPA stands for Key Performance Area, TAT stands for Turnaround Time, TNA stands for Training Needs Analysis.
KPIs are specific metrics used to evaluate the success of an organization or individual in achieving goals.
KPAs are specific areas within an organization where performance is critical for success.
TAT refers to the amount of time it takes to complete a process or task.
TNA ...
Throughput can be calculated by dividing the total number of units produced by the total time taken to produce them.
Calculate the total number of units produced during a specific time period.
Determine the total time taken to produce those units.
Divide the total number of units by the total time taken to get the throughput.
For example, if 100 units were produced in 10 hours, the throughput would be 10 units per hour.
I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.
Answering questions related to BQ, Facilitator/Participant Guid, Attrition, Shrinkage, and Team handling for Process Trainer role.
BQ stands for Business Quotient and refers to the ability to understand and analyze business situations. BQ proformer is a tool used to measure BQ.
Facilitator Guid is a set of guidelines for trainers to facilitate effective learning, while Participant Guid is a set of guidelines for learners...
based on 6 interviews
1 Interview rounds
based on 113 reviews
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