30+ Teleperformance Process Trainer Interview Questions & Answers | Complete Prep Guide 2025

Teleperformance Process Trainer Interview Experiences

5 interviews found

Process Trainer Interview Questions & Answers

Anonymous

posted on 9 Jun 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(1 Question)

Q1. Tell me about yourself

Add your answer

Process Trainer Interview Questions & Answers

Anonymous

posted on 3 Jan 2023

Interview experience

Average

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

No response

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - One-on-one

(3 Questions)

Q1. About me work experience

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Q2. Why you want to join TP

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Q3. Experience and topic TNA TNI

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Round 2 - One-on-one

(2 Questions)

Q1. 5 Best quality of the trainer

Ans.

The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.

Patience to deal with learners who may have different learning speeds and styles
Excellent communication skills to convey information clearly and effectively
Adaptability to adjust training methods based on the needs of the learners
Subject matter expertise to provide accurate and relevant i...

Answered by AI

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Q2. How will you handle a agent who have casual attitude

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Interview Preparation Tips

Interview preparation tips for other job seekers - Ask for feedback.. ask HR for job description tmas they confuse u

Process Trainer Interview Questions & Answers

posted on 14 Oct 2022

I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - One-on-one

(3 Questions)

Q1. Total work experience in BPO and as trainer

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Q2. What is your salary expectation

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Q3. Are you comfortable with working from office

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Round 3 - HR

(3 Questions)

Q1. Tell me your roles and responsibilities?

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Q2. What is the formula of throughput

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Q3. What is TNI and TNA

Ans.

TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.

TNI is the process of identifying the training needs of employees or a group of people.
TNA is the process of analyzing the identified training needs to determine the appropriate training program.
TNI and TNA are important steps in designing an effective training program.
Examples of TNI and TNA include surveys, interviews, and perform...

Answered by AI

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Round 4 - One-on-one

(4 Questions)

Q1. Explain the attrition management process,

Ans.

Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.

Analyze data to identify reasons for attrition
Develop retention strategies such as employee engagement programs
Provide growth opportunities and career development plans
Conduct exit interviews to gather feedback and improve retention
Monitor and track attrition rates to measure success of retention str

Answered by AI

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Q2. Explain the training methodology

Ans.

Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.

Identify training needs through assessments and surveys
Design training programs with clear objectives and relevant content
Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.
Evaluate training effectiveness through feedback and asse...

Answered by AI

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Q3. How to achieve the OJT performance

Ans.

OJT performance can be achieved through proper training, guidance, and feedback.

Provide clear instructions and expectations
Demonstrate the task and allow trainee to practice
Provide constructive feedback and coaching
Encourage questions and open communication
Provide opportunities for hands-on experience
Monitor progress and adjust training as needed

Answered by AI

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Q4. During classroom training how can you manage the shrinkage

Ans.

Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.

Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.
Encourage trainees to communicate any issues that may cause them to miss training.
Provide make-up sessions for missed training to ensure trainees receive all necessary information.
Monitor trainee engagemen...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Need to practice some questions as I mentioned above and then you can easily cracked the interview.

Skills evaluated in this interview

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Process Trainer Interview Questions & Answers

Anonymous

posted on 12 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(6 Questions)

Q1. Tell me about yourself?

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Q2. Why do you prefer this job?

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Q3. Speak about this topic

Ans.

The topic is effective communication in the workplace.

Effective communication is crucial for a productive workplace.
It involves active listening, clear messaging, and feedback.
Examples include team meetings, one-on-one conversations, and email communication.
Barriers to effective communication include language barriers, cultural differences, and distractions.
Training and practice can improve communication skills.

Answered by AI

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Q4. What are your future expectations?

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Q5. When can you join if you are given the opportunity?

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Q6. Are you comfortable in working rotational shifts?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Give your interview with confidence. Here the HR will judge you by your confidence and pace of speech. As this is a BPO, you comm skills matters way too much specially now that new campaigns are being launched and new and better opportunities are emerging.

Process Trainer Interview Questions & Answers

Anonymous

posted on 15 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire

8 Questions

Q1. General discussion but you should have some awareness about teleperformance

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Q2. What's your long term goals

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Q3. Introduction

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Q4. Why teleperformance

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Q5. Why training?

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Q6. Trainer responsibility

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Q7. How to handle your team

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Q8. Flexible shifts

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Interview Preparation Tips

Interview preparation tips for other job seekers - It was so easy

Get interview-ready with Top Teleperformance Interview Questions

Interview questions from similar companies

Process Trainer Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 30 Jan 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Asking about the experience, relevant experience.

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Q2. What is BQ and how you deal with BQ proformer. What is Facilitator Guid and Participant Guid. What Attrition and how can you control Shrinkage. And some questions on how you can handle Team.

Ans.

Answering questions related to BQ, Facilitator/Participant Guid, Attrition, Shrinkage, and Team handling for Process Trainer role.

BQ stands for Business Quotient and refers to the ability to understand and analyze business situations. BQ proformer is a tool used to measure BQ.
Facilitator Guid is a set of guidelines for trainers to facilitate effective learning, while Participant Guid is a set of guidelines for learners...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you have your resume updated.

Put in your achievements and best practices while in the role.

Make sure you high light your achievements & Awards if any.

Process Trainer Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 18 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - One-on-one

(3 Questions)

Q1. Tell me about your experience

Add your answer

Q2. What can you bring to this company

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Q3. Why the switch to tech Mahindra

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Round 2 - HR

(2 Questions)

Q1. What are your salary expectations

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Q2. Are you comfortable with rotational shifts

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Take your time to answer
Take a pause there’s no rush
Be direct in your expectations there’s no harm asking for more for salary negotiations

Process Trainer Interview Questions & Answers

Tech Mahindra

Shahzeb Khan

posted on 22 Jun 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via AmbitionBox and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - HR

(2 Questions)

Q1. As a Trainer how many years you have experience?

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Q2. What is TNA & TNI?

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Interview Preparation Tips

Interview preparation tips for other job seekers - Good organization for work & friendly environment

Process Trainer Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 6 Feb 2025

Interview experience

Good

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one

(1 Question)

Q1. What are your strengths and weaknesses?

Ans.

My strengths include strong communication skills and attention to detail. My weaknesses include being overly critical of myself and sometimes struggling with time management.

Strengths: strong communication skills
Strengths: attention to detail
Weaknesses: overly critical of myself
Weaknesses: struggling with time management

Answered by AI

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Round 2 - Technical

(1 Question)

Q1. Can you describe yourself?

Ans.

I am a dedicated and experienced process trainer with a passion for helping others succeed.

Experienced in designing and delivering training programs
Strong communication and interpersonal skills
Ability to motivate and inspire learners
Passionate about continuous learning and development
Proven track record of improving performance and productivity

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on upskilling rather than solely pursuing money; in India, there are numerous job opportunities available. If you are under 30, I urge you to invest in developing your skills, as money will follow. Although there are many opportunities in India, there is a lack of candidates who possess the skills that employers seek.

Process Trainer Interview Questions & Answers

Tech Mahindra

Anonymous

posted on 9 Aug 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Tell me about yourself in brief

Ans.

Experienced process trainer with a background in customer service and training development.

Over 5 years of experience in training employees on processes and procedures
Strong background in customer service and problem-solving
Developed training materials and conducted workshops for new hires
Proficient in using learning management systems and virtual training platforms

Answered by AI

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Q2. What's your hobbies and why you want the job

Ans.

My hobbies include reading, hiking, and cooking. I want this job because I enjoy helping others learn and grow.

I enjoy reading because it allows me to learn new things and escape into different worlds.
Hiking is a great way for me to stay active and enjoy nature.
Cooking is a creative outlet for me and I love trying out new recipes.
I want this job because I have a passion for teaching and helping others succeed.
I find fu...

Answered by AI

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Round 2 - Aptitude Test

Versant Test, Amcat, on Pmap test

Round 3 - Client Interview

(3 Questions)

Q1. Tell me about your self

Ans.

I am a dedicated and experienced process trainer with a passion for helping others succeed.

Over 5 years of experience in training and development
Strong communication and interpersonal skills
Proven track record of improving employee performance through training programs
Certified in instructional design and adult learning principles

Answered by AI

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Q2. Tell me about the social media and e-commerce

Ans.

Social media and e-commerce are closely intertwined, with many businesses leveraging social platforms for marketing and sales.

Social media platforms like Facebook, Instagram, and Pinterest are commonly used for e-commerce marketing and advertising.
Social commerce, where users can purchase products directly through social media platforms, is becoming increasingly popular.
Influencer marketing on social media has a signif...

Answered by AI

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Q3. We will give you a case study on a mock call

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Teleperformance Interview FAQs

How many rounds are there in Teleperformance Process Trainer interview?

Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round, Resume Shortlist and HR.

How to prepare for Teleperformance Process Trainer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Process Training, Training, TNA, TNI and Product Training.

What are the top questions asked in Teleperformance Process Trainer interview?

Some of the top questions asked at the Teleperformance Process Trainer interview -

What is the formula of through...read more
During classroom training how can you manage the shrink...read more
How to achieve the OJT performa...read more

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Teleperformance Process Trainer Salary

based on 584 salaries

₹1.4 L/yr - ₹7.1 L/yr

14% more than the average Process Trainer Salary in India

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