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Teleperformance Process Trainer Interview Questions, Process, and Tips

Updated 9 Jun 2024

Top Teleperformance Process Trainer Interview Questions and Answers

View all 8 questions

Teleperformance Process Trainer Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about yourself
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. About me work experience
  • Q2. Why you want to join TP
  • Q3. Experience and topic TNA TNI
Round 2 - One-on-one 

(2 Questions)

  • Q1. 5 Best quality of the trainer
  • Ans. 

    The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.

    • Patience to deal with learners who may have different learning speeds and styles

    • Excellent communication skills to convey information clearly and effectively

    • Adaptability to adjust training methods based on the needs of the learners

    • Subject matter expertise to provide accurate and relevant i...

  • Answered by AI
  • Q2. How will you handle a agent who have casual attitude

Interview Preparation Tips

Interview preparation tips for other job seekers - Ask for feedback.. ask HR for job description tmas they confuse u

Process Trainer Interview Questions Asked at Other Companies

Q1. What is the formula of throughput
Q2. During classroom training how can you manage the shrinkage
Q3. What is BQ and how you deal with BQ proformer. What is Facilitato ... read more
asked in Globiva
Q4. What was your KRA, Throughput, FPA and how u calculate them?
Q5. How to calculate throughput,FPA and attrition in a batch?

I applied via Referral and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Total work experience in BPO and as trainer
  • Q2. What is your salary expectation
  • Q3. Are you comfortable with working from office
Round 3 - HR 

(3 Questions)

  • Q1. Tell me your roles and responsibilities?
  • Q2. What is the formula of throughput
  • Q3. What is TNI and TNA
  • Ans. 

    TNI stands for Training Needs Identification and TNA stands for Training Needs Analysis.

    • TNI is the process of identifying the training needs of employees or a group of people.

    • TNA is the process of analyzing the identified training needs to determine the appropriate training program.

    • TNI and TNA are important steps in designing an effective training program.

    • Examples of TNI and TNA include surveys, interviews, and perform...

  • Answered by AI
Round 4 - One-on-one 

(4 Questions)

  • Q1. Explain the attrition management process,
  • Ans. 

    Attrition management process involves identifying reasons for employee turnover and implementing strategies to reduce it.

    • Analyze data to identify reasons for attrition

    • Develop retention strategies such as employee engagement programs

    • Provide growth opportunities and career development plans

    • Conduct exit interviews to gather feedback and improve retention

    • Monitor and track attrition rates to measure success of retention str

  • Answered by AI
  • Q2. Explain the training methodology
  • Ans. 

    Training methodology involves identifying training needs, designing and delivering training programs, and evaluating their effectiveness.

    • Identify training needs through assessments and surveys

    • Design training programs with clear objectives and relevant content

    • Deliver training through various methods such as classroom sessions, e-learning, on-the-job training, etc.

    • Evaluate training effectiveness through feedback and asse...

  • Answered by AI
  • Q3. How to achieve the OJT performance
  • Ans. 

    OJT performance can be achieved through proper training, guidance, and feedback.

    • Provide clear instructions and expectations

    • Demonstrate the task and allow trainee to practice

    • Provide constructive feedback and coaching

    • Encourage questions and open communication

    • Provide opportunities for hands-on experience

    • Monitor progress and adjust training as needed

  • Answered by AI
  • Q4. During classroom training how can you manage the shrinkage
  • Ans. 

    Shrinkage can be managed during classroom training by implementing effective attendance tracking and monitoring systems.

    • Implement an attendance tracking system to monitor attendance and identify patterns of shrinkage.

    • Encourage trainees to communicate any issues that may cause them to miss training.

    • Provide make-up sessions for missed training to ensure trainees receive all necessary information.

    • Monitor trainee engagemen...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Need to practice some questions as I mentioned above and then you can easily cracked the interview.

Skills evaluated in this interview

I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself?
  • Q2. Why do you prefer this job?
  • Q3. Speak about this topic
  • Ans. 

    The topic is effective communication in the workplace.

    • Effective communication is crucial for a productive workplace.

    • It involves active listening, clear messaging, and feedback.

    • Examples include team meetings, one-on-one conversations, and email communication.

    • Barriers to effective communication include language barriers, cultural differences, and distractions.

    • Training and practice can improve communication skills.

  • Answered by AI
  • Q4. What are your future expectations?
  • Q5. When can you join if you are given the opportunity?
  • Q6. Are you comfortable in working rotational shifts?

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your interview with confidence. Here the HR will judge you by your confidence and pace of speech. As this is a BPO, you comm skills matters way too much specially now that new campaigns are being launched and new and better opportunities are emerging.

Teleperformance interview questions for designations

 Senior Trainer

 (2)

 Lead Trainer

 (1)

 Process Leader

 (1)

 Technical/Process Trainer

 (1)

 Trainer

 (2)

 Process Associate

 (7)

 Voice Process

 (2)

 Process Engineer

 (1)

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

8 Questions

  • Q1. General discussion but you should have some awareness about teleperformance
  • Q2. What's your long term goals
  • Q3. Introduction
  • Q4. Why teleperformance
  • Q5. Why training?
  • Q6. Trainer responsibility
  • Q7. How to handle your team
  • Q8. Flexible shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - It was so easy

Get interview-ready with Top Teleperformance Interview Questions

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. How do you handle the batches?
  • Ans. 

    I handle batches by organizing them based on priority, ensuring accuracy and timeliness.

    • Prioritize batches based on urgency and importance

    • Ensure accuracy by double-checking information before processing

    • Meet deadlines by managing time effectively

    • Communicate with team members to coordinate batch processing

    • Use software tools to track and monitor batch progress

  • Answered by AI
  • Q2. How will handle the tough students?
  • Q3. How will you overcome the noisy students?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Facilitation skills were checked
  • Q2. Trainer roles, strengths

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction and relevant experience
Round 3 - One-on-one 

(1 Question)

  • Q1. Please pick any of the topic and give an presentation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be what you are and answer all the questions with confident
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Apr 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. What is KPI KPA TAT TNA
  • Ans. 

    KPI stands for Key Performance Indicator, KPA stands for Key Performance Area, TAT stands for Turnaround Time, TNA stands for Training Needs Analysis.

    • KPIs are specific metrics used to evaluate the success of an organization or individual in achieving goals.

    • KPAs are specific areas within an organization where performance is critical for success.

    • TAT refers to the amount of time it takes to complete a process or task.

    • TNA ...

  • Answered by AI
  • Q2. How to calculate throughput
  • Ans. 

    Throughput can be calculated by dividing the total number of units produced by the total time taken to produce them.

    • Calculate the total number of units produced during a specific time period.

    • Determine the total time taken to produce those units.

    • Divide the total number of units by the total time taken to get the throughput.

    • For example, if 100 units were produced in 10 hours, the throughput would be 10 units per hour.

  • Answered by AI
  • Q3. (No. Trainees went live divided by No. Of trainees in the start of the batch) %

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Asking about the experience, relevant experience.
  • Q2. What is BQ and how you deal with BQ proformer. What is Facilitator Guid and Participant Guid. What Attrition and how can you control Shrinkage. And some questions on how you can handle Team.
  • Ans. 

    Answering questions related to BQ, Facilitator/Participant Guid, Attrition, Shrinkage, and Team handling for Process Trainer role.

    • BQ stands for Business Quotient and refers to the ability to understand and analyze business situations. BQ proformer is a tool used to measure BQ.

    • Facilitator Guid is a set of guidelines for trainers to facilitate effective learning, while Participant Guid is a set of guidelines for learners...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you have your resume updated.

Put in your achievements and best practices while in the role.

Make sure you high light your achievements & Awards if any.

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Process Trainer interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Teleperformance Process Trainer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Teleperformance. The most common topics and skills that interviewers at Teleperformance expect are Process Training, Training, TNA, TNI and Product Training.
What are the top questions asked in Teleperformance Process Trainer interview?

Some of the top questions asked at the Teleperformance Process Trainer interview -

  1. What is the formula of through...read more
  2. During classroom training how can you manage the shrink...read more
  3. How to achieve the OJT performa...read more

Tell us how to improve this page.

Teleperformance Process Trainer Interview Process

based on 6 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Teleperformance Process Trainer Salary
based on 584 salaries
₹1.4 L/yr - ₹7.1 L/yr
14% more than the average Process Trainer Salary in India
View more details

Teleperformance Process Trainer Reviews and Ratings

based on 113 reviews

3.4/5

Rating in categories

3.4

Skill development

3.3

Work-life balance

3.1

Salary

3.5

Job security

3.1

Company culture

3.1

Promotions

3.1

Work satisfaction

Explore 113 Reviews and Ratings
Process Trainer

Indore

4-9 Yrs

₹ 4.5-6.5 LPA

Process trainers

Gurgaon / Gurugram

1-6 Yrs

Not Disclosed

International Process Trainer

Mumbai Suburban,

Mumbai

2-4 Yrs

₹ 5-7 LPA

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