Infosys BPM Process Trainer Interview Questions and Answers

To screen knowledge about Anatomy & Physiology

Q1. Questions related to domain, coding scenarios, guidelines, etc.,
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Q2. Basic medical terms, anatomical terminologies.
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Q3. Education with job profile will be discussed...
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Q1. Interview results, salary discussion, telling about company policies in general.
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Q1. What was your KRA and KPI in your last organisation?
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Q2. How do you calculate throughput?
Ans. 
Throughput is calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units are produced in 10 hours, the throughput would be 10 units per hour.
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Q1. How do you handle the batches?
Ans. 
I handle batches by organizing them based on priority, ensuring accuracy and timeliness.
• Prioritize batches based on urgency and importance

• Ensure accuracy by double-checking information before processing

• Meet deadlines by managing time effectively

• Communicate with team members to coordinate batch processing

• Use software tools to track and monitor batch progress
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Q2. How will handle the tough students?
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Q3. How will you overcome the noisy students?
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Q1. TNI/TNA, Efficacy, Training Throughput
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Q1. Gardner's Theory, Adult Learning Principle
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Q1. Tell me about yourself
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Q1. About me work experience
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Q2. Why you want to join TP
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Q3. Experience and topic TNA TNI
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Q1. 5 Best quality of the trainer
Ans. 
The 5 best qualities of a process trainer are patience, communication skills, adaptability, subject matter expertise, and creativity.
• Patience to deal with learners who may have different learning speeds and styles

• Excellent communication skills to convey information clearly and effectively

• Adaptability to adjust training methods based on the needs of the learners

• Subject matter expertise to provide accurate and relevant i...read more
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Q2. How will you handle a agent who have casual attitude
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Q1. Tell me about yourself?
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Q2. Why do you prefer this job?
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Q3. Speak about this topic
Ans. 
The topic is effective communication in the workplace.
• Effective communication is crucial for a productive workplace.

• It involves active listening, clear messaging, and feedback.

• Examples include team meetings, one-on-one conversations, and email communication.

• Barriers to effective communication include language barriers, cultural differences, and distractions.

• Training and practice can improve communication skills.
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Q4. What are your future expectations?
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Q5. When can you join if you are given the opportunity?
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Q6. Are you comfortable in working rotational shifts?
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