Infosys BPM Process Trainer Interview Questions and Answers

Q1. Introduction and relevant experience
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Q1. Please pick any of the topic and give an presentation
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Were asked to present a topic of our choice

Q1. Explain your previous roles
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Q2. Explained my previous role in detail
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Q1. What are your kpis???
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Q2. Share about your experience
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You will have to prepare a PPT based on a topic either given by them or you can also choose.Here they will check your presentation skills.

Q1. Tell me something about yourself
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Q2. Why do you want to join Tech Mahindra?
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Q3. What is your idea about Corporate Training?
Ans. 
Corporate Training is essential for enhancing employee skills and knowledge to improve performance and productivity.
• Corporate Training helps employees develop new skills and knowledge relevant to their roles.

• It improves employee performance and productivity, leading to better business outcomes.

• Corporate Training can include workshops, seminars, online courses, and on-the-job training.

• It is important for keeping employe...read more
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Q4. How to calculate throughput,FPA and attrition in a batch?
Ans. 
Throughput, FPA, and attrition can be calculated by analyzing the number of completed tasks, the number of defects, and the number of employees who have left in a batch.
• Throughput can be calculated by dividing the number of completed tasks by the total time taken to complete them.

• FPA (First Pass Acceptance) can be calculated by dividing the number of defect-free tasks by the total number of tasks.

• Attrition rate can be ...read more
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Q5. What is TNA and TNI?
Ans. 
TNA stands for Training Needs Analysis and TNI stands for Training Needs Identification.
• TNA is the process of identifying training needs within an organization.

• TNI involves assessing the skills and knowledge gaps of employees to determine training requirements.

• Both TNA and TNI are crucial for designing effective training programs and improving employee performance.
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Q1. Facilitation skills were checked
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Q2. Trainer roles, strengths
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Q1. What are your salary expectations?
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Q2. Where do you see yourself in 5 years?
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Q3. Why are you looking for a change?
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Q4. What are your strengths and weaknesses?
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Q5. Tell me about yourself.
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30 minutes and 30 questions realted to the process, mathmatics, language, objective, logical reasoning all mix

How a trainer identify trainees type, and how to deal with each type.. example in my case "The Shell shocked" and "sharpshooter/inspector" type trainees case were there...

Q1. This was the final round with Dgm, regarding my stability, intellectuality, and faith towards the job/organization were discussed.
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Q1. What is KPI KPA TAT TNA
Ans. 
KPI stands for Key Performance Indicator, KPA stands for Key Performance Area, TAT stands for Turnaround Time, TNA stands for Training Needs Analysis.
• KPIs are specific metrics used to evaluate the success of an organization or individual in achieving goals.

• KPAs are specific areas within an organization where performance is critical for success.

• TAT refers to the amount of time it takes to complete a process or task.

• TNA ...read more
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Q2. How to calculate throughput
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Throughput can be calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units were produced in 10 hours, the throughput would be 10 units per hour.
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Q3. (No. Trainees went live divided by No. Of trainees in the start of the batch) %
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Q1. Asking about the experience, relevant experience.
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Q2. What is BQ and how you deal with BQ proformer. What is Facilitator Guid and Participant Guid. What Attrition and how can you control Shrinkage. And some questions on how you can handle Team.
Ans. 
Answering questions related to BQ, Facilitator/Participant Guid, Attrition, Shrinkage, and Team handling for Process Trainer role.
• BQ stands for Business Quotient and refers to the ability to understand and analyze business situations. BQ proformer is a tool used to measure BQ.

• Facilitator Guid is a set of guidelines for trainers to facilitate effective learning, while Participant Guid is a set of guidelines for learners...read more
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