Tech Mahindra Process Trainer Interview Questions, Process, and Tips

Q1. Tell me about yourself in brief
Ans. 
Experienced process trainer with a background in customer service and training development.
• Over 5 years of experience in training employees on processes and procedures

• Strong background in customer service and problem-solving

• Developed training materials and conducted workshops for new hires

• Proficient in using learning management systems and virtual training platforms
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Q2. What's your hobbies and why you want the job
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My hobbies include reading, hiking, and cooking. I want this job because I enjoy helping others learn and grow.
• I enjoy reading because it allows me to learn new things and escape into different worlds.

• Hiking is a great way for me to stay active and enjoy nature.

• Cooking is a creative outlet for me and I love trying out new recipes.

• I want this job because I have a passion for teaching and helping others succeed.

• I find fu...read more
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Versant Test, Amcat, on Pmap test

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced process trainer with a passion for helping others succeed.
• Over 5 years of experience in training and development

• Strong communication and interpersonal skills

• Proven track record of improving employee performance through training programs

• Certified in instructional design and adult learning principles
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Q2. Tell me about the social media and e-commerce
Ans. 
Social media and e-commerce are closely intertwined, with many businesses leveraging social platforms for marketing and sales.
• Social media platforms like Facebook, Instagram, and Pinterest are commonly used for e-commerce marketing and advertising.

• Social commerce, where users can purchase products directly through social media platforms, is becoming increasingly popular.

• Influencer marketing on social media has a signif...read more
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Q3. We will give you a case study on a mock call
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Q1. What is KPI KPA TAT TNA
Ans. 
KPI stands for Key Performance Indicator, KPA stands for Key Performance Area, TAT stands for Turnaround Time, TNA stands for Training Needs Analysis.
• KPIs are specific metrics used to evaluate the success of an organization or individual in achieving goals.

• KPAs are specific areas within an organization where performance is critical for success.

• TAT refers to the amount of time it takes to complete a process or task.

• TNA ...read more
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Q2. How to calculate throughput
Ans. 
Throughput can be calculated by dividing the total number of units produced by the total time taken to produce them.
• Calculate the total number of units produced during a specific time period.

• Determine the total time taken to produce those units.

• Divide the total number of units by the total time taken to get the throughput.

• For example, if 100 units were produced in 10 hours, the throughput would be 10 units per hour.
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Q3. (No. Trainees went live divided by No. Of trainees in the start of the batch) %
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You will have to prepare a PPT based on a topic either given by them or you can also choose.Here they will check your presentation skills.

Q1. Tell me something about yourself
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Q2. Why do you want to join Tech Mahindra?
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Q3. What is your idea about Corporate Training?
Ans. 
Corporate Training is essential for enhancing employee skills and knowledge to improve performance and productivity.
• Corporate Training helps employees develop new skills and knowledge relevant to their roles.

• It improves employee performance and productivity, leading to better business outcomes.

• Corporate Training can include workshops, seminars, online courses, and on-the-job training.

• It is important for keeping employe...read more
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Q4. How to calculate throughput,FPA and attrition in a batch?
Ans. 
Throughput, FPA, and attrition can be calculated by analyzing the number of completed tasks, the number of defects, and the number of employees who have left in a batch.
• Throughput can be calculated by dividing the number of completed tasks by the total time taken to complete them.

• FPA (First Pass Acceptance) can be calculated by dividing the number of defect-free tasks by the total number of tasks.

• Attrition rate can be ...read more
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Q5. What is TNA and TNI?
Ans. 
TNA stands for Training Needs Analysis and TNI stands for Training Needs Identification.
• TNA is the process of identifying training needs within an organization.

• TNI involves assessing the skills and knowledge gaps of employees to determine training requirements.

• Both TNA and TNI are crucial for designing effective training programs and improving employee performance.
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Q1. As a Trainer how many years you have experience?
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Q2. What is TNA & TNI?
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