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R.S Brothers Customer Support Executive Interview Questions and Answers

Updated 1 Nov 2021

R.S Brothers Customer Support Executive Interview Experiences

1 interview found

I applied via Naukri.com and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Self Introduction
  • Q2. If experienced Explain roles and responsibilities of your previous job
  • Q3. Reason for leaving your previous job
  • Q4. Do you know English, Hindi and Telugu languages
  • Q5. If you are a Tech student why you changed your domain to this customer service
  • Q6. Where do you live/stay , what is your previous Take Home salary, How do you hear about this recruitment
  • Q7. Final evaluation question *" if you came across with an aggressive customer how will you handle him and make satisfied with our service"*....This one question will decide whether you're in or out ......
  • Ans. 

    I would remain calm and empathetic, actively listen to their concerns, apologize for any inconvenience, and offer a solution to their problem.

    • Remain calm and composed

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution to their problem

    • If necessary, escalate the issue to a higher authority

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) Telugu, English and Hindi languages are mandatory because 60%calls will be in Telugu , 30%calls will be in Hindi and 10%calls will be English.
2) Interview will be in 3 Languages don't worry there will be only 2 rounds , HR and Manager round.
In HR round it self they ask questions in different languages 1 question may be in Telugu , 1 Might be in English etc.,
3) Some Times instead of HR , TL will take interview it is similar to HR round.
4) There won't be any compitition because they will arrange interview for only one or two persons in a day because the customer support team contains only 6 members, in that 1 will be TL and 5 are executives who handles customer calls...

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me your strengths, and would your previous colleagues agree?
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong work ethic. I believe my previous colleagues would agree.

    • Excellent communication skills: I am able to effectively communicate with customers and colleagues, ensuring clear understanding and resolution of issues.

    • Problem-solving abilities: I am skilled at identifying and addressing customer concerns in a timely and efficient mann...

  • Answered by AI
  • Q2. Tell me about yourself
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.

    • Started working in customer service at a young age

    • Completed training in conflict resolution

    • Received multiple awards for outstanding customer satisfaction ratings

  • Answered by AI
  • Q3. Tell me about your previous experience
  • Ans. 

    I have over 3 years of experience in customer service roles, including handling inquiries, resolving issues, and providing excellent support.

    • Worked as a Customer Service Representative at XYZ Company for 2 years

    • Managed a high volume of customer inquiries via phone, email, and chat

    • Resolved customer issues efficiently and effectively

    • Received positive feedback from customers for my excellent service

    • Trained new team member

  • Answered by AI
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. About women empowerment
  • Q2. About daily routine

Interview Preparation Tips

Interview preparation tips for other job seekers - Please dont choose fnp
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. About previous work experience
  • Q3. Operation Manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Worst experience I have gone through at home serve Vivek’s ..
After the selection No offer letter, no mail confirmation..only verbal communication about the joining date ..when I reach the office on the joining date the HR came and said that v have put ur profile on hold and keep u posted about the date of joining ..
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. My name, my place.
  • Q2. Why I was interested in the company.

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to get job, If your English is good

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R.S Brothers Customer Support Executive Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

2.0

Skill development

3.0

Work-Life balance

2.0

Salary & Benefits

4.0

Job Security

4.0

Company culture

1.0

Promotions/Appraisal

2.0

Work Satisfaction

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