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Tech Mahindra Customer Support Executive Interview Questions, Process, and Tips

Updated 13 Feb 2025

Top Tech Mahindra Customer Support Executive Interview Questions and Answers

  • Q1. Understanding customer problems,whT i know about BPO nd how they work,how i will handle a difficult nd angry customer,i can satisfied my client.
  • Q2. Do you have aadhaar card with phone number linked with it?
  • Q3. 1.what is customer support?
View all 26 questions

Tech Mahindra Customer Support Executive Interview Experiences

91 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information

    • I am proficient in using CRM software and have a strong attention to detail

    • I have received positive feedback from customers for my excellent comm

  • Answered by AI
  • Q2. How would you manage disputing customers
  • Ans. 

    I would listen to their concerns, empathize with them, offer solutions, and escalate if necessary.

    • Listen actively to understand their perspective

    • Empathize with their situation and show understanding

    • Offer solutions or alternatives to resolve the dispute

    • Escalate to a supervisor if unable to resolve the issue

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Tell me about BPo
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO companies provide services such as customer support, technical support, data entry, and back-office operations.

    • They help businesses reduce costs, improve efficiency, and focus on their core competencies.

    • Examples of BPO companies include Accenture, Convergys, and Genpact.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Very friendly and easy interview
My first interview was that , iam very narrowed but it's very comfortable zine

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Group Discussion 

First round is gd.they will 5 topics we have to speak 2 mins on any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Are you comfortable moving away from home town ?
  • Ans. 

    Yes, I am comfortable moving away from my hometown for the right opportunity.

    • I am open to new experiences and challenges

    • I understand the importance of career growth and development

    • I am willing to adapt to new environments and cultures

  • Answered by AI
  • Q2. What are your key skills ?
  • Ans. 

    My key skills include strong communication, problem-solving, and multitasking abilities.

    • Excellent communication skills both written and verbal

    • Strong problem-solving skills to address customer issues effectively

    • Ability to multitask and prioritize tasks efficiently

    • Experience in using CRM systems and ticketing platforms

    • Empathy and patience when dealing with customers

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be yourself and confident

Tech Mahindra interview questions for designations

 Customer Support

 (5)

 Customer Support Associate

 (115)

 Customer Support Officer

 (1)

 Customer Support Representative

 (1)

 Associate Customer Support Executive

 (2)

 Email Customer Support Executive

 (1)

 Senior Customer Support Executive

 (1)

 Engineer- Customer Support

 (4)

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected

I applied via Walk-in

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Get interview-ready with Top Tech Mahindra Interview Questions

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me the most recent place you have visited how was the experience

Customer Support Executive Jobs at Tech Mahindra

View all
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself , Hobby, Yesterday Routine,
  • Ans. HR Is just testing your speaking skill in Hindi and English so Carefully Answer it
  • Answered by Arpan Bhowmik
Round 3 - One-on-one 

(1 Question)

  • Q1. Same Hr Round Question but this time it will be one - one Operation round
  • Ans. May be they all ask you some extra question about process so if you don't know the answer don't tell the interviewer ask him for some time and try to answer the question if the answer is incorrect no problem but try to answer
  • Answered by Arpan Bhowmik
Round 4 - Client Interview 

(2 Questions)

  • Q1. Same as ops Round Question but this time it may be it will be happened on video call and he will ask you some extra questions like your inspiration your dream your favourite movie etc.
  • Q2. This round will be tough for some of persons like who doesn't speak a language properly but try to answer the question wisely and try to not fumble and try not stop speak untill the person stop you

Interview Preparation Tips

Interview preparation tips for other job seekers - Tech Mahindra is a Good Company There is lot's of growth , as if you join Tech M for first 1 year it will be hard for you as there is some pressure and some targets in operation which you have to achieve. But if you can do the job there so many career growth opportunities.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Which better career growth ya finance growth
  • Ans. 

    Career growth and financial growth are interconnected but career growth often leads to better financial growth in the long run.

    • Career growth typically involves gaining new skills, taking on more responsibilities, and advancing to higher positions within a company.

    • Financial growth can be a result of career growth, as promotions and advancements often come with salary increases and bonuses.

    • However, focusing solely on fin...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Jan 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

We should test the level of attention and problem handling capabilities If some uncertain situation arises and replying in a polite way and understanding way.

Round 3 - Group Discussion 

We should check how he or she behaves in a group and his or her leadership capabilities as well as are they allowing others to speak and keep their opinion or not.

Round 4 - One-on-one 

(4 Questions)

  • Q1. If he or she passes all the two rounds then the round will be with a HR where perks and responsibilities and salary is to be discussed as well as company rule and regulations too.
  • Q2. Why do you find yourself perfect for this role?
  • Q3. Why should we hire you?
  • Q4. What are your expectations from this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. General interview personal details
  • Q2. Introduce yourself, hobbies and work experience
  • Q3. Memorable/Unforgettable Event in professional life.
Round 3 - One-on-one 

(1 Question)

  • Q1. Internet Protocol, LAN, WAN,

Tech Mahindra Interview FAQs

How many rounds are there in Tech Mahindra Customer Support Executive interview?
Tech Mahindra interview process usually has 2-3 rounds. The most common rounds in the Tech Mahindra interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Tech Mahindra Customer Support Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Tech Mahindra. The most common topics and skills that interviewers at Tech Mahindra expect are customer support, voice process, Customer Service, Domestic BPO and International Voice Process.
What are the top questions asked in Tech Mahindra Customer Support Executive interview?

Some of the top questions asked at the Tech Mahindra Customer Support Executive interview -

  1. Understanding customer problems,whT i know about BPO nd how they work,how i wil...read more
  2. Do you have aadhaar card with phone number linked with ...read more
  3. 1.what is customer suppor...read more
How long is the Tech Mahindra Customer Support Executive interview process?

The duration of Tech Mahindra Customer Support Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Tech Mahindra Customer Support Executive Interview Process

based on 81 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
Tech Mahindra Customer Support Executive Salary
based on 3k salaries
₹0.6 L/yr - ₹6.6 L/yr
6% less than the average Customer Support Executive Salary in India
View more details

Tech Mahindra Customer Support Executive Reviews and Ratings

based on 838 reviews

3.4/5

Rating in categories

3.3

Skill development

3.1

Work-life balance

3.1

Salary

3.0

Job security

3.3

Company culture

2.8

Promotions

3.0

Work satisfaction

Explore 838 Reviews and Ratings
Customer Support Executive

Noida

1-5 Yrs

₹ 3.75-4.25 LPA

Customer Support Executive

Noida

1-5 Yrs

₹ 3.75-5 LPA

Tech Mahindra is hiring For Customer Support Executive

Noida,

Ghaziabad

+1

0-2 Yrs

₹ 1.75-2 LPA

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