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Sutherland Global Services Interview Questions and Answers
159 Interview questions
BPO stands for Business Process Outsourcing, a practice where companies delegate specific business tasks to third-party service providers.
BPO can include customer service, technical support, and telemarketing.
For example, a company may outsource its customer service to a call center.
BPO helps companies reduce costs and focus on core business functions.
It can be domestic (within the same country) or offshore (to an...
To recover the root password, boot into single-user mode or use a live CD to reset the password.
1. Reboot the system and access the GRUB menu by pressing 'Esc' or 'Shift'.
2. Highlight the desired kernel and press 'e' to edit the boot parameters.
3. Find the line starting with 'linux' and append 'single' or 'init=/bin/bash' at the end.
4. Press 'Ctrl + X' or 'F10' to boot with the modified parameters.
5. Once in singl...
Use commands like 'lsblk', 'fdisk', and 'df' to scan and list available disks in a Linux system.
Use 'lsblk' to list all block devices: Example: 'lsblk'.
Use 'fdisk -l' to display partition tables for all disks: Example: 'sudo fdisk -l'.
Use 'df -h' to show disk space usage for mounted filesystems: Example: 'df -h'.
Check '/dev' directory for available disk devices: Example: 'ls /dev/sd*'.
The sticky bit is a permission setting that restricts file deletion in shared directories.
The sticky bit is represented by a 't' in the execute position of the directory's permissions (e.g., drwxrwxrwt).
It is commonly used in directories like /tmp, where multiple users can create files.
With the sticky bit set, only the file owner, root, or the directory owner can delete or rename the files.
Example: In /tmp, user A...
Yes, I am flexible with rotational shifts and understand their importance in maintaining operational efficiency.
I have previously worked in roles that required me to adapt to different shifts, ensuring coverage and support.
For example, in my last job, I rotated between morning and evening shifts weekly, which helped me develop a strong work-life balance.
I believe that flexibility in shifts can enhance teamwork and...
The RFP process involves soliciting proposals from vendors to fulfill specific project requirements.
1. Define Requirements: Clearly outline the project's scope, objectives, and deliverables. Example: A healthcare organization needing a new patient management system.
2. Develop RFP Document: Create a formal document that includes project details, evaluation criteria, and submission guidelines.
3. Distribute RFP: Send...
Crafting a professional email requires clarity, purpose, and a polite tone to effectively communicate your message.
Use a clear subject line, e.g., 'Meeting Request for Project Update'.
Start with a polite greeting, e.g., 'Dear [Recipient's Name],'.
State your purpose early, e.g., 'I am writing to discuss...'.
Be concise and to the point, avoiding unnecessary jargon.
Close with a courteous sign-off, e.g., 'Best regards...
Managing calls with international clients requires cultural sensitivity, clear communication, and effective time management.
Cultural Awareness: Understanding cultural differences can enhance communication. For example, being aware of different greeting customs can set a positive tone.
Clear Communication: Use simple language and avoid jargon to ensure clarity. For instance, summarizing key points at the end of the ...
A non-voice process involves tasks that do not require verbal communication, focusing on written or digital interactions.
Data Entry: Involves inputting information into databases or systems, such as updating customer records.
Email Support: Handling customer inquiries and issues through email rather than phone calls.
Chat Support: Providing assistance to customers via live chat on websites, allowing for quick text-b...
Division of two products involves calculating the quotient of their values, often used in various mathematical and practical applications.
Basic Formula: The division of two products can be expressed as (a * b) / (c * d) = (a / c) * (b / d). For example, (4 * 3) / (2 * 6) = (4 / 2) * (3 / 6).
Real-World Application: In finance, if a company earns $200,000 from product A and $150,000 from product B, dividing these ea...
Sutherland Global Services Interview Experiences
703 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Nov 2024. There was 1 interview round.
(9 Questions)
- Q1. Myself and experience in english
- Ans.
I am a seasoned executive with over 15 years of experience in strategic management and team leadership across various industries.
Led a team of 50 in a tech startup, increasing revenue by 200% in two years.
Implemented a new project management system that improved efficiency by 30%.
Developed strategic partnerships that expanded market reach by 40%.
- Q2. Selected for the peocess
- Q3. Last drawn salary why you are not another process
- Ans.
Discussing my last drawn salary and the reasons for not pursuing another process highlights my commitment and strategic career choices.
My last drawn salary reflects my experience and the value I bring to the organization.
I chose not to pursue another process because I believe in aligning my career with my long-term goals.
For example, I prioritized opportunities that offer growth and learning over immediate financial ga...
- Q4. Why you left last job
- Ans.
I left my last job to pursue new challenges and opportunities for growth in a dynamic environment that aligns with my career goals.
I sought a role that offered greater leadership responsibilities, as I wanted to leverage my skills in strategic decision-making.
The company was undergoing significant changes, and I felt it was the right time to explore opportunities that aligned with my long-term vision.
I wanted to work i...
- Q5. Rate ur english 1 to 10 numbers
- Q6. Introduce yourself as a employee
- Ans.
Dynamic executive with over 15 years of experience in strategic leadership, driving growth and innovation in diverse industries.
Proven track record in leading cross-functional teams to achieve organizational goals, such as increasing revenue by 30% in two years.
Expertise in developing and implementing strategic plans that align with company vision, demonstrated by successful market expansion initiatives.
Strong backgrou...
- Q7. Season topic talk for two minutes
- Q8. How is good english
- Ans.
Good English encompasses clarity, grammar, vocabulary, and effective communication tailored to the audience.
Clarity: Use simple and direct language. Example: 'I will complete the report by Friday' instead of 'The report will be finalized in the near future.'
Grammar: Proper sentence structure and punctuation are essential. Example: 'She enjoys reading' is correct, while 'She enjoy reading' is not.
Vocabulary: Use appropr...
- Q9. Your favourite place on this topic
Interview Preparation Tips
Selected
Self introduction
Next assessment if select in first round
Versant round..consists of voice test, typing, mail writing
(1 Question)
- Q1. Self intro Any topic which in resume or manager will give you the topic General questions will be asked..vary from person to person
bhagya sri
I applied via Walk-in and was interviewed in Dec 2024. There were 2 interview rounds.
(4 Questions)
- Q1. If fresher your introduction they will check your communication and your graduate or not if experienced they will check work responsibilities of your last job and communication but in hightech city sutherl...
- Q2. Tell me something about yourself
- Ans.
I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.
Over 3 years of experience in customer service roles, assisting clients with inquiries and resolving issues efficiently.
Skilled in using CRM software to track customer interactions and ensure follow-up on unresolved issues.
Recognized for my ability to remain calm under pressure, particularly durin...
- Q3. Tell me about your college days
- Q4. Tell me about ur best friend
Its actually based on your voice actually they are hiring for international voice process so you need to have an idea of how international people speak in their language if you have experience in email writing and able to understand british english then its easy for you to clear
Interview Preparation Tips
- coomunication for confidence
- prepare about your college days
- learn about your best friend
Selected
I appeared for an interview before Jul 2024, where I was asked the following questions.
- Q1. Self introduction
- Q2. Tell about something
Selected
(5 Questions)
- Q1. Database Management system SQL and PlSQL
- Q2. C Language and C++ Language And Data base Management system SQL and PlSQL and Java
- Q3. Database Management system
- Q4. Sql ad PlSQL Mango Data For Loop and While loop
- Q5. C language andC ++ Language and Java
Interview Preparation Tips
Non Voice Customer Service Executive Interview Questions & Answers
Uma Unnikrishnan
posted on 19 Nov 2024
Selected
I applied via AmbitionBox and was interviewed in Oct 2024. There were 4 interview rounds.
Aptitude test are exams that measures persons skills, abilities, and potential to success the ability role.
Coding test is the technical skill of candidates coding skill.It's a chance for a candidate to demonstrate their ability to code and solve problems within a time limit.
A group discussion (GD) is a structured conversation where participants exchange ideas and perspectives on a specific topic. It can be used to assess a person's suitability for admission, scholarship, or a job, or as a qualitative research method to analyze how opinions and attitudes emerge.
Case study is an in-depth analysis of a real-world situation, such as a person, group, event, organization, or phenomenon.
Interview Preparation Tips
LinkedIn Groups can be a valuable resource for job seekers. There are groups for almost every type of job seeker, from general job search groups to specialized career change and remote work groups.
Be prepared for anything, act kindly to everyone, and send follow-up emails.
Balaji Chowdary
Selected
I applied via Walk-in and was interviewed in Dec 2024. There were 3 interview rounds.
(1 Question)
- Q1. Can you provide your self-introduction?
- Ans.
Experienced professional with a background in marketing and project management.
Over 5 years of experience in marketing and project management
Strong communication and organizational skills
Proven track record of successfully leading cross-functional teams
Proficient in data analysis and strategic planning
Questions related to customer service.
(1 Question)
- Q1. What is your typing speed, measured in words per minute, during typing tests?
- Ans.
My typing speed is 80 words per minute during typing tests.
My typing speed is 80 words per minute.
I have consistently maintained this speed during typing tests.
I have practiced regularly to improve my typing speed.
Santhiya Sivakumar
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. They asked about my previous job exp.
- Q2. CTC expecting and previous ctc
Interview Preparation Tips
Sam Nithu
(2 Questions)
- Q1. How will you handle the frustrated customer
- Ans.
I will listen to their concerns, empathize with their frustration, apologize for the inconvenience, and work towards finding a solution.
Listen actively to understand the customer's issue
Empathize with their frustration and show understanding
Apologize for any inconvenience caused
Work towards finding a solution that satisfies the customer
- Q2. Write a email to manager for customer asking to talk with the manager?
- Ans.
Email requesting customer to speak with manager
Address the email to the manager
Explain the reason for the customer's request to speak with the manager
Offer availability for the manager to speak with the customer
Provide contact information for the manager
Thank the customer for their understanding
Abhilash Bannu
(2 Questions)
- Q1. Nothing happened
- Q2. Nothing happened...They were just playing around
(2 Questions)
- Q1. No. I'm not doing that
- Q2. Cause there are no questions
Interview Preparation Tips
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Sutherland Global Services Interview FAQs
The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Interviews By Designations
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services Voice Process Executive Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Associate Interview Questions
- Associate Interview Questions
- Customer Service Executive Interview Questions
- Senior Associate Interview Questions
- Non Voice Process Associate Interview Questions
- Customer Care Executive Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Voice Process Executive Interview Questions
- Show more
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Sutherland Global Services Reviews and Ratings
based on 7.7k reviews
Rating in categories
Hyderabad / Secunderabad
12-15 Yrs
Not Disclosed
|
Associate
2.5k
salaries
|  ₹1.7 L/yr - ₹5 L/yr |
|
Senior Associate
1.9k
salaries
| ₹2.2 L/yr - ₹6.2 L/yr |
|
Customer Service Associate
1.7k
salaries
| ₹1.5 L/yr - ₹4.1 L/yr |
|
Associate Manager
940
salaries
| ₹6.4 L/yr - ₹13 L/yr |
|
Customer Service Executive
728
salaries
| ₹1.7 L/yr - ₹5 L/yr |
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