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Sutherland Global Services Interview Questions, Process, and Tips

Updated 4 Mar 2025

Top Sutherland Global Services Interview Questions and Answers

View all 112 questions

Sutherland Global Services Interview Experiences

Popular Designations

623 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

They asked tell me about yourself and things related to self intro

Round 2 - Aptitude Test 

They send one link in that we have to attend small test

Round 3 - One-on-one 

(3 Questions)

  • Q1. They asking some questions related customer support
  • Q2. What is customer support?
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

    • Customer support can be provided through various channels such as chat, email, phone, or in-person.

    • Examples of custom...

  • Answered by AI
  • Q3. Tell some things you know about sutherland and this job.
Round 4 - Behavioral 

(1 Question)

  • Q1. Will you comfortable with night shift.
Round 5 - Aptitude Test 

Live chatting with the customer to solve their issues.

Chat and Email Support Executive Interview Questions asked at other Companies

Q1. What if customer says that the ordered material is not reached but the tracking shows the material is delivered. What has gone wrong.
View answer (5)
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About yourself introduction

Senior Associate Interview Questions asked at other Companies

Q1. On an average, how many invoices can you process in a day?
View answer (10)
Sutherland Global Services Interview Questions and Answers for Freshers
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Interview Questions & Answers

user image Anonymous

posted on 31 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. You should aware of the roles and responsibilities
  • Q2. Ensure you have relevant experience and knowledge of Quality Tools and People Management experience.
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Experience and com skills

Top Sutherland Global Services Customer Service Associate Interview Questions and Answers

Q1. Your preferred game and how to play it
View answer (13)

Customer Service Associate Interview Questions asked at other Companies

Q1. Situational: If customer gets damaged product and he is saying he want to return the product then what you will do? (write an mail)
View answer (39)

Sutherland Global Services interview questions for popular designations

 Customer Service Associate

 (31)

 Associate

 (31)

 Customer Service Executive

 (25)

 Senior Associate

 (21)

 Non Voice Process Associate

 (21)

 Customer Care Executive

 (17)

 Non Voice Customer Care Executive

 (16)

 Voice Process Executive

 (15)

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What factors influenced your decision to choose a career in the BPO sector?

International Voice Process Executive Interview Questions asked at other Companies

Q1. What is inbound and outbound calls?
View answer (2)

Get interview-ready with Top Sutherland Global Services Interview Questions

BPO Executive Interview Questions & Answers

user image Pratheep Sridhar

posted on 3 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Discuss topic on your own and speak for 5mins

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Strength and weakness

BPO Executive Interview Questions asked at other Companies

Q1. What is BPO and why it is important for the company?
View answer (4)

Jobs at Sutherland Global Services

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Associate Interview Questions & Answers

user image Anonymous

posted on 26 Feb 2025

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Associate Interview Questions asked at other Companies

Q1. What is mean of TTR & why required for powder coating process ?
View answer (17)

BPO Associate Interview Questions & Answers

user image Varsha Suresh

posted on 25 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - Written 

(2 Questions)

  • Q1. Write paragraph about memorable day.
  • Ans. 

    One of my most memorable days was when I went skydiving for the first time.

    • Woke up early with a mix of excitement and nervousness

    • Drove to the skydiving center with friends

    • Received safety instructions and geared up

    • Jumped out of the plane at 10,000 feet

    • Felt an adrenaline rush and a sense of freedom as I floated through the sky

    • Landed safely and celebrated with a group photo

  • Answered by AI
  • Q2. Write paragraph about any anima
  • Ans. 

    The majestic lion is known as the king of the jungle, with its powerful roar and golden mane.

    • Lions are social animals that live in groups called prides.

    • They are carnivores, primarily hunting large ungulates like zebras and buffalo.

    • Lions are known for their distinctive roar, which can be heard up to 5 miles away.

    • Male lions have a mane that ranges in color from blond to black, with darker manes indicating higher testoste...

  • Answered by AI
Round 2 - Group Discussion 

Any topics choose by yourself and talk for 1 min.

BPO Associate Interview Questions asked at other Companies

Q1. 1) what is bpo? 2) what is customer service? 3) why you want to join in this company?
View answer (1)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Explain about yourself and about your experience?
  • Q2. Why did you choose this job and why you left from the previous job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Good luck

Non Voice Customer Care Executive Interview Questions asked at other Companies

Q1. What is the voice and non voice processing and it roles ?
View answer (1)
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. Why we have to hire you
  • Ans. 

    I am a dedicated and hardworking individual with relevant skills and experience that make me a valuable asset to the team.

    • I have a strong work ethic and am committed to delivering high-quality results

    • I have experience in the non-voice process and am familiar with the tasks and responsibilities involved

    • I am a quick learner and adapt easily to new environments and tasks

    • I have excellent communication skills and work well ...

  • Answered by AI

Non Voice Process Associate Interview Questions asked at other Companies

Q1. Tell about Computer special keys and there functions
View answer (2)

What people are saying about Sutherland Global Services

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Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services interview?
Sutherland Global Services interview process usually has 2-3 rounds. The most common rounds in the Sutherland Global Services interview process are HR, One-on-one Round and Resume Shortlist.
How to prepare for Sutherland Global Services interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Customer Service, Communication Skills, International Voice Process, Recruitment and Talent Acquisition.
What are the top questions asked in Sutherland Global Services interview?

Some of the top questions asked at the Sutherland Global Services interview -

  1. What will you do if you were given 1 millions in amount in your hand. How will ...read more
  2. How to find issues in Ram related to trouble shoot...read more
  3. Your preferred game and how to play...read more
How long is the Sutherland Global Services interview process?

The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sutherland Global Services Interview Process

based on 568 interviews

Interview experience

3.9
  
Good
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Sutherland Global Services Reviews and Ratings

based on 7k reviews

3.6/5

Rating in categories

3.4

Skill development

3.5

Work-life balance

3.3

Salary

3.4

Job security

3.5

Company culture

3.0

Promotions

3.4

Work satisfaction

Explore 7k Reviews and Ratings
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