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Sutherland Global Services BPO Executive Interview Questions and Answers

Updated 3 Dec 2024

Sutherland Global Services BPO Executive Interview Experiences

5 interviews found

BPO Executive Interview Questions & Answers

user image Pratheep Sridhar

posted on 3 Dec 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Discuss topic on your own and speak for 5mins

Round 2 - HR 

(2 Questions)

  • Q1. Self introduction
  • Q2. Strength and weakness

BPO Executive Interview Questions & Answers

user image Ashwin V Cse-A

posted on 12 Nov 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - language assessment 

(1 Question)

  • Q1. What is ur fvorite movie and explain the storyline
  • Ans. 

    My favorite movie is The Shawshank Redemption, a story of hope, friendship, and redemption in the face of adversity.

    • The movie follows the journey of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

    • Andy forms a close friendship with fellow inmate Red, and together they navigate the challenges of prison life.

    • The film explores themes of hope, resilience, and the power of...

  • Answered by AI

BPO Executive Interview Questions Asked at Other Companies

Q1. What is BPO and why it is important for the company?
Q2. How u upsell to the same customer the same service he is using?
Q3. What is router and modem the difference?
asked in Wipro
Q4. What do you know about insurance?
Q5. What is bpo , customer service, e commerce, good qualities of cus ... read more

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 29 Jun 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in May 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Tell me about your self

BPO Executive Interview Questions & Answers

user image Abin Sabu

posted on 23 Jul 2022

I applied via Referral and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Why did you choose Sutherland, and how do you see yourself in the next 5years
  • Ans. 

    I chose Sutherland because of its reputation for providing excellent BPO services. In the next 5 years, I see myself growing within the company and taking on more responsibilities.

    • Sutherland has a proven track record of delivering high-quality BPO services, which aligns with my career goals.

    • I was impressed by the company's commitment to employee development and growth opportunities.

    • In the next 5 years, I hope to take o...

  • Answered by AI
Round 3 - Assignment 

Assignment was all about communication, they give us 6 topics to talk about for 60 sec each

Interview Preparation Tips

Interview preparation tips for other job seekers - If you can communicate well, try Sutherland

Sutherland Global Services interview questions for designations

 BPO Associate

 (2)

 BPO 1

 (1)

 BPO job

 (1)

 Chat Support Executive

 (1)

 Bpo Data Entry Operator

 (1)

 Associate Voice

 (2)

 AR Caller

 (1)

 B.P.O

 (4)

BPO Executive Interview Questions & Answers

user image Anonymous

posted on 19 Apr 2022

I applied via Campus Placement and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself Behavioral questions

Interview Preparation Tips

Interview preparation tips for other job seekers - First round was GD followed by JAM(Just a minute) topic given to speak for a minute to identify communication skills.

Interview questions from similar companies

I applied via Walk-in and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why you want to join BPO?
  • Ans. Because, Technology is evolving. ... Hence, the BPO companies are getting exposed to new work opportunities and projects. Freshers who join the BPO industry now, can easily boost their skills and can easily grow in the field of management. And it's most growing industry now in current situation.. some of my cousins and frnds are also working in BPO and I found high growth in their careers. That's all.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be confident like only you can do this. Be always in soft attitude.
Over confidence is bad but atleat be confident at what you are and you can do it.
Don't be fake..present what you are in real and trust me it's a very good impact on interviewer
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(2 Questions)

  • Q1. What is permission set and profiles
  • Ans. 

    Permission sets and profiles are used in Salesforce to control access to objects, fields, and records.

    • Permission sets are used to grant additional permissions to specific users or groups beyond what is already defined in their profiles.

    • Profiles are used to define the baseline permissions and settings for a user or group.

    • Permission sets can be assigned to users in addition to their profile to give them access to specifi...

  • Answered by AI
  • Q2. Explain the End to End process of loan origination
  • Ans. 

    Loan origination process involves application, underwriting, approval, and funding stages.

    • Customer submits loan application with required documents

    • Lender reviews application for completeness and accuracy

    • Underwriting process assesses borrower's creditworthiness and risk

    • Loan approval or denial decision is made based on underwriting results

    • Funding stage involves disbursing approved loan amount to borrower

  • Answered by AI

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Aptitude Test 

60 mins aptitude and reasoning and java syntax questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Introduction my self

Round 3 - HR 

(5 Questions)

  • Q1. Introduction my self and any have experience or tell about like u
  • Q2. What is u name and tell about u r self
  • Q3. Why u like a travelling
  • Q4. My name is archana julolu completed degre this year and my father is labour my mother is housewife I have one brother he is studying in in intermediate
  • Q5. Yes I love the travelling and I like very to go to a temples and ocean parks very like and enjoy lots of much

Interview Preparation Tips

Topics to prepare for Optum Global Solutions BPO Information Processing Specialist interview:
  • Self intraduction
  • Tell about famous place
Interview preparation tips for other job seekers - So talk to the sir very smart and give a answer very fast and very understand
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Difference between Defect masking and Cascading
  • Ans. 

    Defect masking occurs when a major defect hides a minor defect, while cascading is when one defect triggers multiple defects.

    • Defect masking occurs when a major defect prevents the detection of a minor defect.

    • Cascading is when one defect triggers a series of other defects.

    • Defect masking can lead to overlooking important issues, while cascading can result in a chain reaction of defects.

    • Example of defect masking: A critic...

  • Answered by AI
Round 3 - Technical 

(1 Question)

  • Q1. Test cases on eCommerce platform
  • Ans. 

    Test cases for eCommerce platform

    • Verify user can successfully add items to cart

    • Test checkout process with different payment methods

    • Check for proper error messages when entering invalid information

    • Test search functionality for products

    • Verify discounts and promotions are applied correctly

  • Answered by AI

Skills evaluated in this interview

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services BPO Executive interview?
Sutherland Global Services interview process usually has 1-2 rounds. The most common rounds in the Sutherland Global Services interview process are HR, Resume Shortlist and Assignment.
How to prepare for Sutherland Global Services BPO Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Bpo Voice, Bpo Sales, Communication Skills, Convincing Power and Customer Handling.
What are the top questions asked in Sutherland Global Services BPO Executive interview?

Some of the top questions asked at the Sutherland Global Services BPO Executive interview -

  1. what is ur fvorite movie and explain the storyl...read more
  2. Strength and weakn...read more
  3. Self introduct...read more

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Sutherland Global Services BPO Executive Interview Process

based on 3 interviews in last 1 year

Interview experience

4
  
Good
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Sutherland Global Services BPO Executive Salary
based on 32 salaries
₹1 L/yr - ₹6 L/yr
At par with the average BPO Executive Salary in India
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Sutherland Global Services BPO Executive Reviews and Ratings

based on 13 reviews

4.1/5

Rating in categories

4.8

Skill development

3.6

Work-life balance

4.0

Salary

4.7

Job security

4.7

Company culture

4.8

Promotions

4.3

Work satisfaction

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