Sutherland Global Services International Voice Process Executive Interview Questions and Answers

Q1. Introduce yourself
Ans. 
I am a highly motivated and experienced professional with a background in customer service and communication.
• I have over 5 years of experience in customer service roles

• I am fluent in multiple languages including English, Spanish, and French

• I have a strong attention to detail and excellent communication skills

• I am proficient in using CRM software and have a track record of exceeding sales targets
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Q2. Did u do any project during your college period? If yes, can u elaborate about what you did?
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Q3. Are you comfortable working night shifts?
Ans. 
Yes, I am comfortable working night shifts as I have prior experience and can adjust my schedule accordingly.
• I have previous experience working night shifts and have adjusted my schedule accordingly

• I am a night owl and feel more productive during night hours

• I understand the importance of maintaining a healthy work-life balance and am willing to work night shifts if required
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Q1. Self intro they asked
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Q2. Some questions about your resume
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Q1. What factors influenced your decision to choose a career in the BPO sector?
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Q1. Tell me about your self in brief
Ans. 
I am a dedicated and experienced professional with a strong background in customer service and communication skills.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Proven track record of meeting and exceeding customer expectations

• Strong problem-solving abilities

• Proficient in handling international customer queries and concerns
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Q2. What is customer service?
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance.

• It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

• Examples include answering phone calls, responding to emails, and offering solutions to customer issues.

• Good customer ...read more
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Written test
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