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Sutherland Global Services International Voice Process Executive Interview Questions and Answers

Updated 9 Jan 2025

Sutherland Global Services International Voice Process Executive Interview Experiences

8 interviews found

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a highly motivated and experienced professional with a background in customer service and communication.

    • I have over 5 years of experience in customer service roles

    • I am fluent in multiple languages including English, Spanish, and French

    • I have a strong attention to detail and excellent communication skills

    • I am proficient in using CRM software and have a track record of exceeding sales targets

  • Answered by AI
  • Q2. Did u do any project during your college period? If yes, can u elaborate about what you did?
  • Q3. Are you comfortable working night shifts?
  • Ans. 

    Yes, I am comfortable working night shifts as I have prior experience and can adjust my schedule accordingly.

    • I have previous experience working night shifts and have adjusted my schedule accordingly

    • I am a night owl and feel more productive during night hours

    • I understand the importance of maintaining a healthy work-life balance and am willing to work night shifts if required

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I didn't get the job. There was one vacancy for the post. The interview was organized and the questions were pretty basic just to know about your communication skill. I received the mail (rejection mail) on the same day as the interview. You either get accepted or rejected depending on your confidence, communication skills and number of vacancies too.
Interview experience
4
Good
Difficulty level
Hard
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self intro they asked
  • Q2. Some questions about your resume

International Voice Process Executive Interview Questions Asked at Other Companies

Q1. What is inbound and outbound calls?
Q2. What is SEO and digital marketing?
Q3. Describe the disadvantages of social media
Q4. What is customer service?
asked in EXL Service
Q5. Tell me something abouvyourself
Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Dec 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. What factors influenced your decision to choose a career in the BPO sector?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self in brief
  • Ans. 

    I am a dedicated and experienced professional with a strong background in customer service and communication skills.

    • Over 5 years of experience in customer service roles

    • Excellent communication skills, both written and verbal

    • Proven track record of meeting and exceeding customer expectations

    • Strong problem-solving abilities

    • Proficient in handling international customer queries and concerns

  • Answered by AI
  • Q2. What is customer service?
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving complaints, and providing guidance.

    • It focuses on building positive relationships with customers to ensure satisfaction and loyalty.

    • Examples include answering phone calls, responding to emails, and offering solutions to customer issues.

    • Good customer ...

  • Answered by AI
Round 2 - Assignment 

Written test
Write about your college or school?

Interview Preparation Tips

Topics to prepare for Sutherland Global Services International Voice Process Executive interview:
  • Communication Skills
Interview preparation tips for other job seekers - Don't afraid of anything. Be bold and answer what you know.

Sutherland Global Services interview questions for designations

 Voice Process

 (1)

 Voice Process Executive

 (15)

 NON Voice Process

 (14)

 Voice Process Customer Care Executive

 (1)

 Non Voice Process Associate

 (21)

 Non Voice Process Customer Care Executive

 (1)

 Non Voice Executive

 (2)

 NON Voice

 (4)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. How are you capable of this role?
  • Q2. Question related to your project?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself
  • Q2. Tell me about yourself
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Why did you leave your previous job?
  • Q3. Where do you see yourself in long-term?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Essay writing 

(1 Question)

  • Q1. Describe the disadvantages of social media
  • Ans. 

    Disadvantages of social media include cyberbullying, addiction, privacy concerns, misinformation, and negative impact on mental health.

    • Cyberbullying: Social media platforms can be used as a tool for harassment and bullying, leading to negative psychological effects on individuals.

    • Addiction: Excessive use of social media can lead to addiction, affecting productivity and mental well-being.

    • Privacy concerns: Personal infor...

  • Answered by AI
Round 2 - Group Discussion 

Memorable day in college life

Round 3 - One-on-one 

(1 Question)

  • Q1. Personal details

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Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

We have to talk fluently in english without any intervals of our desired topic.

Round 2 - HR 

(1 Question)

  • Q1. Same question of round one will be given. But here they'll check our accent.

Interview Preparation Tips

Interview preparation tips for other job seekers - If you want to attend the interview as a fresher, only your time and a resume copy will be wasted.there is no use of conducting interviews if you are not going to select atleast any one potential candidate.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Recruiter Round 

(1 Question)

  • Q1. Self introduction, roles and responsibilities about your previous work and Communication skills fluent in English needed to take calls of international topic of any thing which should be in English fluency...
  • Ans. Start with a smile to wish and Short and perfect introduction about us and place we live and education and experience of work roles and responsibilities regarding job change and CTC looking for we have to present in order to the recruiter to understand and we must have a patience to attend the interview when our turn comes in the interview should maintain a smile and attractive at interview
  • Answered Anonymously
Round 2 - Assignment 

English Aptitude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be good at Aptitude verbal and fluency at English pronunciation it's aa voice test assessment we will take international calls so should be perfect word while speaking the given word below should be present in our voice

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services International Voice Process Executive interview?
Sutherland Global Services interview process usually has 1-2 rounds. The most common rounds in the Sutherland Global Services interview process are HR, One-on-one Round and Group Discussion.
How to prepare for Sutherland Global Services International Voice Process Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are International Voice Process, international bpo, customer support, international call center and voice process.
What are the top questions asked in Sutherland Global Services International Voice Process Executive interview?

Some of the top questions asked at the Sutherland Global Services International Voice Process Executive interview -

  1. Describe the disadvantages of social me...read more
  2. What is customer servi...read more
  3. What factors influenced your decision to choose a career in the BPO sect...read more
How long is the Sutherland Global Services International Voice Process Executive interview process?

The duration of Sutherland Global Services International Voice Process Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Sutherland Global Services International Voice Process Executive Interview Process

based on 9 interviews

1 Interview rounds

  • HR Round
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Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™
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Sutherland Global Services International Voice Process Executive Reviews and Ratings

based on 3 reviews

4.2/5

Rating in categories

4.6

Skill development

3.2

Work-life balance

3.2

Salary

3.6

Job security

3.8

Company culture

3.8

Promotions

3.0

Work satisfaction

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