What is inbound and outbound calls?

Question

Accepted Answer

Inbound calls are received by the company from customers, while outbound calls are made by the company to customers.

Inbound calls are initiated by customers seeking assistance or information.
Outbound calls are initiated by the company for sales, marketing, or follow-up purposes.
Inbound calls are typically toll-free for customers.
Outbound calls may involve telemarketing or customer service follow-ups.

Accepted Answer

Inbound calls means received by the company for customers about a product.
For example, If you want to book laptop from given address, the worker of an address will explain about the product which you book.

Outbound calls means calls made by company to customers.
For example, If you want to join any company for a job, we'll upload our information by CV and we'll post in our job searching apps. So, that company will call them when they're shortlisted for it.

What is inbound and outbound calls?

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