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Sutherland Global Services Interview Questions, Process, and Tips
Top Sutherland Global Services Interview Questions and Answers
- Q1. Your preferred game and how to play itasked in Customer Service Associate interview
- Q2. How to find issues in Ram related to trouble shootingasked in Customer Service Executive interview
- Q3. What is your typing speed, measured in words per minute, during typing tests?asked in Associate interview
Sutherland Global Services Interview Experiences
597 interviews found
Vidhya
I applied via Naukri.com and was interviewed in May 2024.ย There were 2 interview rounds.
(2 Questions)
- Q1. Introduction about yourself
- Q2. Work experience
(1 Question)
- Q1. Tell me about yourself
Interview Preparation Tips
Customer Care Executive Interview Questions asked at other Companies
Sadha
Selected
I applied via Walk-in and was interviewed in Feb 2024.ย There were 4 interview rounds.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and detail-oriented professional with experience in customer service and problem-solving skills.
Customer service experience in a call center setting
Strong communication skills
Ability to multitask and prioritize tasks effectively
Experience in resolving customer complaints and issues
Proficient in using CRM software and Microsoft Office applications
- Q2. Tell me about your college life
- Ans.
I was actively involved in various extracurricular activities and maintained a good balance between academics and personal growth.
Participated in college sports teams and cultural events
Held leadership positions in student organizations
Maintained a high GPA while pursuing internships and part-time jobs
Social media advantage disadvantage
(2 Questions)
- Q1. Tell about your family background
- Ans.
I come from a close-knit family with parents who have always supported and encouraged me.
Parents have always been supportive
Close-knit family
Encouraging environment
- Q2. Tell about your previous work experience,what work doing
- Ans.
I have 2 years of experience working as a BPO Associate at XYZ company. I handled customer inquiries, resolved issues, and processed orders.
Worked as a BPO Associate at XYZ company for 2 years
Handled customer inquiries and resolved issues
Processed orders and maintained customer satisfaction
Utilized CRM software to track customer interactions
(2 Questions)
- Q1. That is assessment one is voice
- Q2. Mail chat that is non voice process
Interview Preparation Tips
BPO Associate Interview Questions asked at other Companies
Anonymous
I applied via Company Website and was interviewed in May 2024.ย There were 2 interview rounds.
Like Grammar about knowledge
(4 Questions)
- Q1. Introduce myself
- Q2. Hobbies or personal
- Q3. Hi am Jayanth.c My Secondary education was completed in prajwal convent and High school, My plus two education was completed in Shri vidhyalaksmi Pu college, My Degree was completed in Vasavi jnana peetha ...
- Q4. My Hobbies is Going Gym and Playing Cricket with friends My personal is Basically I am a Gym Trainer
Interview Preparation Tips
- Non Voice Process
Non Voice Process Associate Interview Questions asked at other Companies
Hari haran
Selected
I applied via Walk-in and was interviewed in May 2024.ย There were 3 interview rounds.
About your college days
Basic aptitude and interpersonal skills
(2 Questions)
- Q1. Introduction about yourself
- Q2. Passion towards the company and job role
Process Associate Interview Questions asked at other Companies
Sutherland Global Services interview questions for popular designations
Simple boy Sekhar
Selected
I applied via Company Website and was interviewed in Mar 2024.ย There were 2 interview rounds.
They will give assignment based on grammer and communication skills and situaation based questions
(3 Questions)
- Q1. Self intro and tell me about your projects
- Ans.
I am a dedicated researcher with experience in various projects related to data analysis and machine learning.
Developed a predictive model for customer churn analysis using machine learning algorithms
Conducted research on the impact of social media on consumer behavior
Collaborated on a project analyzing healthcare data to identify trends and patterns
- Q2. Situationa based questions like..if you are receiving a damaged products what you will do
- Q3. They are mainly focus on your entire resume and strong communication skills
Research Associate Interview Questions asked at other Companies
Get interview-ready with Top Sutherland Global Services Interview Questions
Selected
I applied via Naukri.com and was interviewed in Sep 2024.ย There was 1 interview round.
(2 Questions)
- Q1. Tell me about you project
- Ans.
I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.
Managed project timeline and budget
Collaborated with IT department to customize software
Trained customer service team on new system
Conducted user testing and gathered feedback
Implemented system updates based on feedback
- Q2. Explain about your project
- Ans.
Developed a customer feedback system to improve service quality
Implemented a survey tool to collect feedback from customers
Analyzed feedback data to identify areas for improvement
Collaborated with cross-functional teams to implement changes based on feedback
Measured customer satisfaction levels before and after implementation
Interview Preparation Tips
Customer Service Executive Interview Questions asked at other Companies
Jobs at Sutherland Global Services
I applied via Walk-in and was interviewed in Feb 2024.ย There were 5 interview rounds.
They asked tell me about yourself and things related to self intro
They send one link in that we have to attend small test
(3 Questions)
- Q1. They asking some questions related customer support
- Q2. What is customer support?
- Ans.
Customer support is providing assistance and guidance to customers before, during, and after a purchase.
Customer support involves addressing customer inquiries, issues, and complaints.
It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.
Customer support can be provided through various channels such as chat, email, phone, or in-person.
Examples of custom...
- Q3. Tell some things you know about sutherland and this job.
(1 Question)
- Q1. Will you comfortable with night shift.
Live chatting with the customer to solve their issues.
Chat and Email Support Executive Interview Questions asked at other Companies
Selected
I applied via Company Website and was interviewed in May 2024.ย There was 1 interview round.
(2 Questions)
- Q1. You should aware of the roles and responsibilities
- Q2. Ensure you have relevant experience and knowledge of Quality Tools and People Management experience.
Pratheep Sridhar
Discuss topic on your own and speak for 5mins
(2 Questions)
- Q1. Self introduction
- Q2. Strength and weakness
BPO Executive Interview Questions asked at other Companies
(2 Questions)
- Q1. Explain about yourself and about your experience?
- Q2. Why did you choose this job and why you left from the previous job?
Interview Preparation Tips
Non Voice Customer Care Executive Interview Questions asked at other Companies
Top trending discussions
Sutherland Global Services Interview FAQs
Some of the top questions asked at the Sutherland Global Services interview -
The duration of Sutherland Global Services interview process can vary, but typically it takes about less than 2 weeks to complete.
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Sutherland Global Services Interviews By Designations
- Sutherland Global Services Associate Interview Questions
- Sutherland Global Services Customer Service Associate Interview Questions
- Sutherland Global Services Customer Service Executive Interview Questions
- Sutherland Global Services Non Voice Process Associate Interview Questions
- Sutherland Global Services Senior Associate Interview Questions
- Sutherland Global Services Customer Care Executive Interview Questions
- Sutherland Global Services Non Voice Customer Care Executive Interview Questions
- Sutherland Global Services NON Voice Process Interview Questions
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Interview Questions for Popular Designations
- Associate Interview Questions
- Customer Service Associate Interview Questions
- Customer Service Executive Interview Questions
- Non Voice Process Associate Interview Questions
- Senior Associate Interview Questions
- Customer Care Executive Interview Questions
- NON Voice Process Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Show more
Sutherland Global Services Interview Process
based on 241 interviews in last 1 year
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Sutherland Global Services Reviews and Ratings
based on 6.5k reviews
Rating in categories
|
Associate
2.3k
salaries
|  โน1 L/yr - โน7.4 L/yr |
|
Senior Associate
2k
salaries
| โน1.8 L/yr - โน7.8 L/yr |
|
Customer Service Associate
1.6k
salaries
| โน1.1 L/yr - โน7.5 L/yr |
|
Associate Manager
979
salaries
| โน4.4 L/yr - โน14 L/yr |
|
Customer Service Executive
652
salaries
| โน1.3 L/yr - โน5.2 L/yr |
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