Sutherland Global Services Interview Questions, Process, and Tips

Q1. Introduction about yourself
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Q2. Work experience
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Q1. Tell me about yourself
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Q1. Tell me about yourself
Ans. 
I am a dedicated and detail-oriented professional with experience in customer service and problem-solving skills.
• Customer service experience in a call center setting

• Strong communication skills

• Ability to multitask and prioritize tasks effectively

• Experience in resolving customer complaints and issues

• Proficient in using CRM software and Microsoft Office applications
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Q2. Tell me about your college life
Ans. 
I was actively involved in various extracurricular activities and maintained a good balance between academics and personal growth.
• Participated in college sports teams and cultural events

• Held leadership positions in student organizations

• Maintained a high GPA while pursuing internships and part-time jobs
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Social media advantage disadvantage

Q1. Tell about your family background
Ans. 
I come from a close-knit family with parents who have always supported and encouraged me.
• Parents have always been supportive

• Close-knit family

• Encouraging environment
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Q2. Tell about your previous work experience,what work doing
Ans. 
I have 2 years of experience working as a BPO Associate at XYZ company. I handled customer inquiries, resolved issues, and processed orders.
• Worked as a BPO Associate at XYZ company for 2 years

• Handled customer inquiries and resolved issues

• Processed orders and maintained customer satisfaction

• Utilized CRM software to track customer interactions
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Q1. That is assessment one is voice
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Q2. Mail chat that is non voice process
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Like Grammar about knowledge

Q1. Introduce myself
Ans. 
I am a dedicated and detail-oriented individual with strong communication skills and a passion for providing excellent customer service.
• Strong communication skills

• Detail-oriented

• Passion for customer service
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Q2. Hobbies or personal
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Q3. Hi am Jayanth.c My Secondary education was completed in prajwal convent and High school, My plus two education was completed in Shri vidhyalaksmi Pu college, My Degree was completed in Vasavi jnana peetha ...read more
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Q4. My Hobbies is Going Gym and Playing Cricket with friends My personal is Basically I am a Gym Trainer
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About your college days

Basic aptitude and interpersonal skills

Q1. Introduction about yourself
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Q2. Passion towards the company and job role
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They will give assignment based on grammer and communication skills and situaation based questions

Q1. Self intro and tell me about your projects
Ans. 
I am a dedicated researcher with experience in various projects related to data analysis and machine learning.
• Developed a predictive model for customer churn analysis using machine learning algorithms

• Conducted research on the impact of social media on consumer behavior

• Collaborated on a project analyzing healthcare data to identify trends and patterns
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Q2. Situationa based questions like..if you are receiving a damaged products what you will do
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Q3. They are mainly focus on your entire resume and strong communication skills
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Q1. Tell me about you project
Ans. 
I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.
• Managed project timeline and budget

• Collaborated with IT department to customize software

• Trained customer service team on new system

• Conducted user testing and gathered feedback

• Implemented system updates based on feedback
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Q2. Explain about your project
Ans. 
Developed a customer feedback system to improve service quality
• Implemented a survey tool to collect feedback from customers

• Analyzed feedback data to identify areas for improvement

• Collaborated with cross-functional teams to implement changes based on feedback

• Measured customer satisfaction levels before and after implementation
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