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Sutherland Global Services Chat and Email Support Executive Interview Questions and Answers

Updated 21 Mar 2024

Sutherland Global Services Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 21 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

They asked tell me about yourself and things related to self intro

Round 2 - Aptitude Test 

They send one link in that we have to attend small test

Round 3 - One-on-one 

(3 Questions)

  • Q1. They asking some questions related customer support
    • Add your answer
  • Q2. What is customer support?
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

    • Customer support can be provided through various channels such as chat, email, phone, or in-person.

    • Examples of custom...

    • Answered by AI
    Add your answer
  • Q3. Tell some things you know about sutherland and this job.
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Will you comfortable with night shift.
    • Add your answer
Round 5 - Aptitude Test 

Live chatting with the customer to solve their issues.

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Round 2 - HR 

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Accenture user image Anonymous

posted on 16 Oct 2021

I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 4 interview rounds.

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Infosys user image Anonymous

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Wipro user image Anonymous

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Tech Mahindra user image Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • View 1 more answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
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Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
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Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
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TCS user image Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
    • View 6 more answers
  • Q2. Regarding previous Organization.
    • Add your answer
  • Q3. Why did you left previous Organization.
    • Add your answer
  • Q4. What was your role in previous Organization.
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  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

    • Answered by AI
    View 1 more answer
  • Q6. Regarding Hobby
    • Add your answer
  • Q7. Job stability
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Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
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Tech Mahindra user image Anonymous

posted on 28 May 2022

I applied via www.jora.com and was interviewed before May 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. About yourself, Questions related to your education.
    • Add your answer
  • Q2. Questions related to your hobbies
    • Add your answer
Round 3 - Aptitude Test 

Typing skills, Grammar check, logical questions related to customer queries and issues

Round 4 - VNA 

(1 Question)

  • Q1. Voice and Accent round, like say something about your birthplace or current location famous for
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Support Associate interview:
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Interview preparation tips for other job seekers - Stay confident and do not fumble. In Tech Mahindra, interview for freshers are not tough, you just need to be stay calm and need a little focus.

Customer Care Executive Interview Questions & Answers

Accenture user image Anonymous

posted on 13 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Typing test

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Should be prepared for more thing's
Contribute & help others!
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More about working at Sutherland Global Services

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Chat and Email Support Executive interview?
Sutherland Global Services interview process usually has 5 rounds. The most common rounds in the Sutherland Global Services interview process are Aptitude Test, Group Discussion and One-on-one Round.
What are the top questions asked in Sutherland Global Services Chat and Email Support Executive interview?

Some of the top questions asked at the Sutherland Global Services Chat and Email Support Executive interview -

  1. What is customer suppor...read more
  2. They asking some questions related customer supp...read more

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Sutherland Global Services Chat and Email Support Executive Salary
based on 7 salaries
₹3 L/yr - ₹4.8 L/yr
19% more than the average Chat and Email Support Executive Salary in India
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Sutherland Global Services Chat and Email Support Executive Reviews and Ratings

based on 2 reviews

2.1/5

Rating in categories

2.1

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2.1

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3.5

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2.1

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2.1

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2.1

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3.5

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