Sutherland Global Services Chat and Email Support Executive Interview Questions and Answers

Q1. Normal question were asked Q.1) where did i complete my graduation from?
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Q2. Q.2) Golden rules of accounting?
Ans. 
Golden rules of accounting are basic principles to maintain financial records accurately.
• Debit the receiver, credit the giver

• Debit what comes in, credit what goes out

• Debit all expenses and losses, credit all incomes and gains
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Q1. Tell me about your self
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Q2. What are previous responsibilities?
Ans. 
In my previous roles, I managed customer inquiries, resolved issues, and ensured high satisfaction levels through effective communication.
• Handled customer inquiries via phone, email, and chat, ensuring timely responses.

• Resolved customer complaints by identifying issues and providing appropriate solutions, such as refunds or replacements.

• Maintained detailed records of customer interactions to track issues and follow up ...read more
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Q3. What is CTC & Expectation?
Ans. 
CTC stands for Cost to Company, which includes all expenses incurred by the employer for an employee.
• CTC includes basic salary, allowances, bonuses, and benefits.

• For example, if your CTC is $60,000, it may include $40,000 as basic salary and $20,000 in benefits.

• Expectations refer to the salary or compensation you anticipate receiving in a new role.

• For instance, if you expect a CTC of $70,000, it should align with your
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Q4. Why do went to work with us?
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Q1. Denail management Medical billing
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Q1. Self introduction , work exp , about job switching etc
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Q1. Introduction, Related field Knowledge
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• I have over 5 years of experience in the customer service industry.

• I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

• I have a proven track record of maintaining high customer satisfaction ratings.

• I am proficient in using customer service software a...read more
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Q2. Which is more important luck or hardwork?
Ans. 
Both luck and hard work are important, but hard work is more reliable and consistent in achieving success.
• Hard work is the key to success as it allows individuals to develop skills, gain knowledge, and improve performance.

• Luck may play a role in certain situations, but it is unpredictable and cannot be relied upon.

• Hard work leads to personal growth and self-improvement, while luck is often seen as being out of one's co...read more
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Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Support Associate with a passion for helping customers and resolving their issues.
• I have worked in the customer support industry for 5 years.

• I am skilled in handling customer inquiries, complaints, and providing solutions.

• I have excellent communication and problem-solving skills.

• I am proficient in using customer support software and CRM systems.

• I have received positive feedback...read more
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Q2. They gave 2 topic in which i had to select one topic and speak atlaest for 2 min
Ans. I have selected my memorable moment
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In aptitude test have 3 sections 1st is grammer chck 2nd sec was fill missing letters, 3rd sec was no paragraph

Q1. What is a web browser ?
Ans. 
A web browser is a software application used to access information on the World Wide Web.
• Allows users to view websites and web pages

• Interprets HTML, CSS, and JavaScript to display content

• Common examples include Google Chrome, Mozilla Firefox, and Safari
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Q2. What is a html?
Ans. 
HTML stands for Hypertext Markup Language, used for creating and structuring web pages.
• HTML is a markup language used to create the structure of web pages.

• It consists of elements enclosed in tags, such as <html>, <head>, <title>, <body>.

• Attributes can be added to elements to provide additional information.

• HTML is used in conjunction with CSS and JavaScript to create interactive web pages.
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