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Genpact Customer Care Executive Interview Questions and Answers

Updated 1 Aug 2024

Genpact Customer Care Executive Interview Experiences

9 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about social media
  • Ans. 

    Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.

    • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

    • Users can share photos, videos, status updates, and links on social media.

    • Social media allows for real-time communication and interaction with a global audience.

    • Businesses use social media for marketing,...

  • Answered by AI
  • Q2. Tell me about the movie that you recently watched
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'

    • The movie is based on a Stephen King novella

    • It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

    • Themes of hope, friendship, and redemption are central to the plot

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the worst interview process. They don't let us know the results. Just doing interview to fullfill their targets. Will take interview for just corporate formality
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is a web browser ?
  • Ans. 

    A web browser is a software application used to access information on the World Wide Web.

    • Allows users to view websites and web pages

    • Interprets HTML, CSS, and JavaScript to display content

    • Common examples include Google Chrome, Mozilla Firefox, and Safari

  • Answered by AI
  • Q2. What is a html?
  • Ans. 

    HTML stands for Hypertext Markup Language, used for creating and structuring web pages.

    • HTML is a markup language used to create the structure of web pages.

    • It consists of elements enclosed in tags, such as <html>, <head>, <title>, <body>.

    • Attributes can be added to elements to provide additional information.

    • HTML is used in conjunction with CSS and JavaScript to create interactive web pages.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to be confident in your words which you are saying to your HR and be clear on it

Skills evaluated in this interview

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you won a 1 billion dollar lottery?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. If a customer had two queries at the same time, how did you handl ... read more
Q4. Tell me about this product and how you would sell it to a custome ... read more
Q5. How will you handle irate customers?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. How do ypu know about genpact
  • Ans. 

    I know about Genpact through research on top customer care companies.

    • Researched top customer care companies

    • Genpact consistently mentioned in industry reports

    • Positive reviews from current and former employees

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Ask me about genpact
Round 3 - HR 

(2 Questions)

  • Q1. What are your strenths
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI
  • Q2. What is your weakness
  • Ans. 

    I tend to be overly critical of my own work, which can sometimes lead to perfectionism.

    • I have a tendency to overthink and second-guess my decisions

    • I can be too hard on myself when things don't go as planned

    • I am working on finding a balance between striving for excellence and accepting imperfection

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Communication skills

What people are saying about Genpact

View All
a software developer
1w
10 hour workdays? Glad I quit Genpact
I’m just relieved I got out in time...I was with Genpact till last month. Genpact wants its employees to start working 10 hours a day 5 days a week...that's 50 hours weekly. And this isn't for a startup or leadership role. It's for freshers. Entry level roles with 10 hour shifts? are you serious? In 2025? When we’re talking about 4 day workweeks and burnout awareness? I’m not saying people shouldn’t work hard....we all do. But let’s stop pretending this is normal or productive. Longer hours don’t mean better output. In most cases, it just means more stress, more health issues, and faster exits. If you don’t trust your team to perform in 8 hours, maybe it’s not the employees who need training. Or 2 extra hours me koi kuch vaise bhi nahi ukhaad raha.
Got a question about Genpact?
Ask anonymously on communities.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me your self
  • Q2. What the reason,to you choose this company
  • Q3. What do you know about this company
  • Q4. Which type of rool to intrest
  • Ans. 

    The question is not clear and seems to have a typo.

    • The question seems to be asking about a type of 'rool', but it is not clear what 'rool' refers to.

    • It is important to clarify the question with the interviewer to provide an accurate answer.

    • Without more context or clarification, it is difficult to provide a meaningful response.

  • Answered by AI
  • Q5. What do you do this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Group Discussion 

We have to discussed about the one topic in group discussion

Interview Preparation Tips

Topics to prepare for Genpact Customer Care Executive interview:
  • Journalism
  • Photojournalism
Interview preparation tips for other job seekers - Satisfy the customer

Customer Care Executive Interview Questions & Answers

user image Dharnamoni Sandhya

posted on 13 Jul 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Speed,time ,and distance of aptitude of formulas, percentage,ratio etc..

Round 3 - Group Discussion 

Group discussion is a comprehensive technical issue and job , scholarship etc. Of judge one to term work.

Round 4 - Assignment 

A task or piece of work allocated of someone as part of a job work course of study

Interview Preparation Tips

Topics to prepare for Genpact Customer Care Executive interview:
  • customer care
  • Technical Services
  • Succession Planning
Interview preparation tips for other job seekers - Practice make prefect .
Stay positive
Network ,network.
Don't let bad news gets your down
Are these interview questions helpful?

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am a good listener and can empathize with customers to understand their needs and concerns.

    • I am highly skilled in resolving customer issues and finding effective solutions.

    • I am a quick learner and can adapt to new tech...

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package in more detail.

    • I believe that fair compensation is important for job satisfaction and motivation.

    • I am co...

  • Answered by AI
  • Q3. What is your family background?
  • Ans. 

    My family background is diverse and supportive.

    • My family consists of my parents, two siblings, and myself.

    • We come from different professional backgrounds, including education, healthcare, and business.

    • We have always been supportive of each other's goals and aspirations.

    • My parents have instilled strong values of hard work, empathy, and integrity in us.

    • We often engage in open discussions and debates, which has helped me ...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple awards for my outstanding performance in customer care.

    • I am fluent in...

  • Answered by AI
  • Q5. Why required to this job
  • Q6. What are your hobbies
  • Ans. 

    My hobbies include reading, playing the guitar, and hiking.

    • Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies. It helps me relax and expand my knowledge.

    • Playing the guitar: I have been playing the guitar for several years. It allows me to express my creativity and provides a great way to unwind.

    • Hiking: I love exploring nature and going on hikes. It not only keeps me physical...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm available every day in this job
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself? What is UPI?

Interview Preparation Tips

Interview preparation tips for other job seekers - Genpact is a good place to work in

Interview questions from similar companies

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. What do you mean by Customer serive
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

Genpact Interview FAQs

How many rounds are there in Genpact Customer Care Executive interview?
Genpact interview process usually has 1-2 rounds. The most common rounds in the Genpact interview process are HR, One-on-one Round and Group Discussion.
How to prepare for Genpact Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are International Voice Process, international bpo, customer support, voice process and Calling.
What are the top questions asked in Genpact Customer Care Executive interview?

Some of the top questions asked at the Genpact Customer Care Executive interview -

  1. What is a web browse...read more
  2. Which type of rool to intr...read more
  3. what are your stren...read more
What are the most common questions asked in Genpact Customer Care Executive HR round?

The most common HR questions asked in Genpact Customer Care Executive interview are -

  1. Why should we hire y...read more
  2. What are your salary expectatio...read more
  3. What is your family backgrou...read more
How long is the Genpact Customer Care Executive interview process?

The duration of Genpact Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

Tell us how to improve this page.

Overall Interview Experience Rating

4.4/5

based on 9 interview experiences

Difficulty level

Easy 60%
Moderate 40%

Duration

Less than 2 weeks 100%
View more
Genpact Customer Care Executive Salary
based on 112 salaries
₹1.6 L/yr - ₹5.5 L/yr
30% more than the average Customer Care Executive Salary in India
View more details

Genpact Customer Care Executive Reviews and Ratings

based on 30 reviews

4.3/5

Rating in categories

4.1

Skill development

4.3

Work-life balance

4.1

Salary

4.6

Job security

4.3

Company culture

3.8

Promotions

4.1

Work satisfaction

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