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Genpact Customer Care Executive Interview Questions, Process, and Tips

Updated 1 Aug 2024

Top Genpact Customer Care Executive Interview Questions and Answers

Genpact Customer Care Executive Interview Experiences

9 interviews found

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about social media
  • Ans. 

    Social media refers to online platforms where users can create and share content, connect with others, and engage in virtual communities.

    • Social media platforms include Facebook, Instagram, Twitter, LinkedIn, and TikTok.

    • Users can share photos, videos, status updates, and links on social media.

    • Social media allows for real-time communication and interaction with a global audience.

    • Businesses use social media for marketing,...

  • Answered by AI
  • Q2. Tell me about the movie that you recently watched
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'

    • The movie is based on a Stephen King novella

    • It follows the story of a banker who is wrongly convicted of murder and his experiences in Shawshank State Penitentiary

    • Themes of hope, friendship, and redemption are central to the plot

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One of the worst interview process. They don't let us know the results. Just doing interview to fullfill their targets. Will take interview for just corporate formality
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. What is a web browser ?
  • Ans. 

    A web browser is a software application used to access information on the World Wide Web.

    • Allows users to view websites and web pages

    • Interprets HTML, CSS, and JavaScript to display content

    • Common examples include Google Chrome, Mozilla Firefox, and Safari

  • Answered by AI
  • Q2. What is a html?
  • Ans. 

    HTML stands for Hypertext Markup Language, used for creating and structuring web pages.

    • HTML is the standard markup language for creating web pages

    • It consists of a series of elements that define the structure of a webpage

    • Elements are represented by tags enclosed in angle brackets, like

    • Attributes can be added to tags to provide additional information

    • Example:

      This is a heading

Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to be confident in your words which you are saying to your HR and be clear on it

Skills evaluated in this interview

Customer Care Executive Interview Questions Asked at Other Companies

asked in Startek
Q1. What would you do if you win 1billion dollar lottey?
Q2. Introduction Explain something in English What is customer care o ... read more
Q3. 1. If the customer had two queries at the same time,how did you h ... read more
Q4. Tell me about this product how will sell to the customer
Q5. How will you handle irrated customers?
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. How do ypu know about genpact
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Ask me about genpact
Round 3 - HR 

(2 Questions)

  • Q1. What are your strenths
  • Ans. 

    My strengths include excellent communication skills, problem-solving abilities, and a strong focus on customer satisfaction.

    • Excellent communication skills - able to effectively communicate with customers and colleagues

    • Strong problem-solving abilities - can quickly identify and resolve customer issues

    • Customer-focused - always prioritize customer satisfaction and strive to exceed their expectations

  • Answered by AI
  • Q2. What is your weakness
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Communication skills

Genpact interview questions for designations

 Customer Care Associate

 (1)

 Non Voice Customer Care Executive

 (15)

 Voice Process Customer Care Executive

 (7)

 Customer Care Executive and Data Entry Operator

 (1)

 Customer Executive

 (1)

 Customer Service Executive

 (16)

 Customer Support Executive

 (4)

 Senior Customer Service Executive

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Tell me your self
  • Q2. What the reason,to you choose this company
  • Q3. What do you know about this company
  • Q4. Which type of rool to intrest
  • Ans. 

    The question is not clear and seems to have a typo.

    • The question seems to be asking about a type of 'rool', but it is not clear what 'rool' refers to.

    • It is important to clarify the question with the interviewer to provide an accurate answer.

    • Without more context or clarification, it is difficult to provide a meaningful response.

  • Answered by AI
  • Q5. What do you do this company

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - Group Discussion 

We have to discussed about the one topic in group discussion

Interview Preparation Tips

Topics to prepare for Genpact Customer Care Executive interview:
  • Journalism
  • Photojournalism
Interview preparation tips for other job seekers - Satisfy the customer

Customer Care Executive Interview Questions & Answers

user image Dharnamoni Sandhya

posted on 13 Jul 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Speed,time ,and distance of aptitude of formulas, percentage,ratio etc..

Round 3 - Group Discussion 

Group discussion is a comprehensive technical issue and job , scholarship etc. Of judge one to term work.

Round 4 - Assignment 

A task or piece of work allocated of someone as part of a job work course of study

Interview Preparation Tips

Topics to prepare for Genpact Customer Care Executive interview:
  • customer care
  • Technical Services
  • Succession Planning
Interview preparation tips for other job seekers - Practice make prefect .
Stay positive
Network ,network.
Don't let bad news gets your down

I applied via Naukri.com and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer service background, and a passion for helping others.

    • I have a proven track record of providing exceptional customer service in my previous roles.

    • I am a good listener and can empathize with customers to understand their needs and concerns.

    • I am highly skilled in resolving customer issues and finding effective solutions.

    • I am a quick learner and can adapt to new tech...

  • Answered by AI
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Care Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package in more detail.

    • I believe that fair compensation is important for job satisfaction and motivation.

    • I am co...

  • Answered by AI
  • Q3. What is your family background?
  • Ans. 

    My family background is diverse and supportive.

    • My family consists of my parents, two siblings, and myself.

    • We come from different professional backgrounds, including education, healthcare, and business.

    • We have always been supportive of each other's goals and aspirations.

    • My parents have instilled strong values of hard work, empathy, and integrity in us.

    • We often engage in open discussions and debates, which has helped me ...

  • Answered by AI
  • Q4. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.

    • I have worked in the customer service industry for 5 years.

    • I have a strong ability to empathize with customers and understand their needs.

    • I am skilled in resolving customer complaints and finding solutions to their problems.

    • I have received multiple awards for my outstanding performance in customer care.

    • I am fluent in...

  • Answered by AI
  • Q5. Why required to this job
  • Q6. What are your hobbies
  • Ans. 

    My hobbies include reading, playing the guitar, and hiking.

    • Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies. It helps me relax and expand my knowledge.

    • Playing the guitar: I have been playing the guitar for several years. It allows me to express my creativity and provides a great way to unwind.

    • Hiking: I love exploring nature and going on hikes. It not only keeps me physical...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm available every day in this job
Round 1 - One-on-one 

(1 Question)

  • Q1. Introduce yourself? What is UPI?

Interview Preparation Tips

Interview preparation tips for other job seekers - Genpact is a good place to work in

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself nd salary discussion
  • Q2. After that manager round

Genpact Interview FAQs

How many rounds are there in Genpact Customer Care Executive interview?
Genpact interview process usually has 1-2 rounds. The most common rounds in the Genpact interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for Genpact Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are International Voice Process, international bpo, customer support, voice process and Calling.
What are the top questions asked in Genpact Customer Care Executive interview?

Some of the top questions asked at the Genpact Customer Care Executive interview -

  1. What is a web browse...read more
  2. Which type of rool to intr...read more
  3. what are your stren...read more
How long is the Genpact Customer Care Executive interview process?

The duration of Genpact Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.

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Genpact Customer Care Executive Interview Process

based on 6 interviews in last 1 year

1 Interview rounds

  • HR Round
View more

People are getting interviews through

based on 6 Genpact interviews
Job Portal
WalkIn
Campus Placement
50%
33%
17%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Genpact Customer Care Executive Salary
based on 102 salaries
₹1 L/yr - ₹5 L/yr
14% more than the average Customer Care Executive Salary in India
View more details

Genpact Customer Care Executive Reviews and Ratings

based on 25 reviews

4.5/5

Rating in categories

4.4

Skill development

4.3

Work-Life balance

4.5

Salary & Benefits

4.5

Job Security

4.4

Company culture

4.3

Promotions/Appraisal

4.4

Work Satisfaction

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