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Genpact Customer Care Executive Reviews

based on 25 reviews
Updated 29 Jul, 2024

Overall Rating

4.5/5
How AmbitionBox ratings work?

Category Ratings

4.5

Salary & Benefits

4.5

Job Security

4.4

Company culture

4.4

Work Satisfaction

4.4

Skill development

4.3

Promotions/Appraisal

4.3

Work-Life balance

Top Mentions in Genpact Customer Care Executive Reviews

25 reviews found

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Top Genpact Customer Care Executive Interview Questions

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People also ask about Genpact's Customer Care Executives

Is Genpact a good place to work for Customer Care Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.5 out of 5 from over 25 employee reviews, it's clear that most customer care executives have a positive experience working at Genpact. Salary & Benefits holds the highest rating at 4.5, while work-life balance is rated the lowest amongst all factors at 4.3. Read reviews about salary & benefits and work-life balance on AmbitionBox.
Does Genpact pay their Customer Care Executives well?
According to AmbitionBox reviews, Genpact customer care executives rate their salary and benefits at 4.5 out of 5, based on 25 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Genpact is generally seen as a place that values and rewards its workforce fairly. You can know more about Genpact's customer care executives salaries here and to read reviews specifically about salary and benefits at Genpact for customer care executives, click here.
How is the work culture at Genpact for Customer Care Executives?
Work culture at Genpact for customer care executives is rated 4.4 out of 5 by 25 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Genpact. To read reviews specifically about work culture at Genpact for customer care executives, click here.
How is the job security at Genpact for Customer Care Executives?
Based on 25 reviews on AmbitionBox, Genpact's customer care executives rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Genpact, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Genpact for customer care executives, click here.

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Gender Based Ratings for Genpact Customer Care Executive

based on 22 reviews
3.7
Rated by 7 Women

Rated 3.7 for Skill Development and 3.6 for Work-Life Balance

women
4.7
Rated by 15 Men

Rated 4.8 for Salary & Benefits and 4.8 for Job Security

men

Working Days for Genpact Customer Care Executive

based on 25 reviews
Rotational Shift
40%
Monday to Friday
35%
Monday to Saturday
15%
Alternate Saturday off
10%

Work Timings for Genpact Customer Care Executive

based on 25 reviews
Flexible timing
Strict (9am - 6pm)
Strict (10am - 6pm)
55%
10%
10%
25% employees reported other strict timings

Shift Timings for Genpact Customer Care Executive

based on 25 reviews
Day shift
Night shift
67%
33%

Business Travel for Genpact Customer Care Executive

based on 25 reviews
No travel
53%
Within city
27%
International travel
13%
Within country
7%
Genpact Customer Care Executive Salary
based on 102 salaries
₹1 L/yr - ₹5 L/yr
20% more than the average Customer Care Executive Salary in India
View more details
cab
Office cab/shuttle
4 total responses
freemeal
Free meal
3 total responses
joining
Joining bonus
3 total responses
relocation
Relocation bonus
3 total responses
+24 more benefits
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