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Genpact Customer Service Executive Interview Questions and Answers

Updated 10 Jan 2025

Genpact Customer Service Executive Interview Experiences

16 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - Assignment 

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Round 2 - Aptitude Test 

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

Round 3 - Group Discussion 

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

Round 4 - Case Study 

This could involve analyzing a real-world business scenario and presenting your recommendations.

Round 5 - Technical 

(2 Questions)

  • Q1. This is an interview with technical experts to assess your technical knowledge and skills.
  • Q2. HR Round:

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Punctual: Arrive on time or even a few minutes early for your interviews.
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.

Before the Interview:

Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(4 Questions)

  • Q1. Iwant customer service
  • Q2. What is your proficiency level in English and Telugu when communicating with customers?
  • Q3. Customer care executive
  • Q4. May I speak in interwiew in Telugu or english
Round 2 - Aptitude Test 

Any update

Round 3 - One-on-one 

(1 Question)

  • Q1. Any one else has been there solution
Round 4 - Coding Test 

Decoding

Interview Preparation Tips

Interview preparation tips for other job seekers - I won't ajob I speak any three languages

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Jiouojpopoipip jkkk kklo kkj;l klk;k l;k;
  • Q2. Hiljpop kll jklj;l mlml nkl ljlk
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Not Selected

I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
  • Ans. Hello sir or mam Thank you for this opportunity My self Ghulam Hashim niazi I've done my education or graduation from pareek college jaipur in the year 2022 I'm always having patients for becoming the best impaloyee of any kind of company Mastrantor I'm a self-motivated and a hard working person. It's all about my strength. As a self-motivated person, I would like to say that it's you having me.I'll show that I wou...
  • Answered Anonymously
  • Q2. Why should we hire you
  • Ans. I would like to. Say, if you're hiring, me in Your company go to the even bigger than 5 or 10 years office. Just give me one yet. Then I'll get improved and you're company will get the Best. Get the best employee that they can ever not imagine it surely surely just give me one. Please.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Just having patients for the tough interviews Use your own mindset clear as you can awesome awesome.Thanks so much.I'm just having five or ten minutes. Thanks once again.

Genpact interview questions for designations

 Customer Service

 (3)

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (4)

 Customer Service Advisor

 (1)

 Customer Service Officer

 (1)

 Non Voice Customer Service Executive

 (1)

 Customer Executive

 (1)

 Customer Care Executive

 (9)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It is easy to answer the questions

Round 2 - Group Discussion 

Easy to crack the group discussion with answers

Round 3 - HR 

(3 Questions)

  • Q1. Simple question asked in the interview
  • Q2. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers with patience and empathy

    • Proficient in using CRM systems and resolving technical issues

    • Received multiple awards for outstanding customer satisfaction ratings

  • Answered by AI
  • Q3. What do you know about our company
  • Ans. 

    Company is a leading provider of innovative customer service solutions.

    • Company offers a wide range of customer service solutions tailored to individual client needs

    • Known for excellent customer satisfaction ratings

    • Company has won several awards for their customer service excellence

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared,and have a great, communication skills
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is social media
  • Ans. 

    Social media refers to online platforms and websites that allow users to create and share content with others.

    • Social media platforms include Facebook, Twitter, Instagram, and LinkedIn.

    • Users can post text, images, videos, and links on social media.

    • Social media allows for real-time communication and interaction with a large audience.

    • Businesses use social media for marketing, customer service, and brand awareness.

    • Social m...

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service executive with a passion for helping customers and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Proven track record of improving customer satisfaction ratings

    • Familiar with CRM systems and ticketing platforms

    • Received multiple awards for outstanding customer service performance

  • Answered by AI
  • Q2. Experience and graduation

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. Nothing to worry about. Salary offered is not attractive

Customer Service Executive interview

user image Jobonymous

posted on 16 Nov 2021

I applied via Approached by Company and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software a...

  • Answered by AI
  • Q2. Which is more important luck or hardwork?
  • Ans. 

    Both luck and hard work are important, but hard work is more reliable and consistent in achieving success.

    • Hard work is the key to success as it allows individuals to develop skills, gain knowledge, and improve performance.

    • Luck may play a role in certain situations, but it is unpredictable and cannot be relied upon.

    • Hard work leads to personal growth and self-improvement, while luck is often seen as being out of one's co...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Genpact Customer Service Executive interview:
  • Spoken English
Interview preparation tips for other job seekers - Prepare communication skills daily. Spoken English with neutral accent and on the spot description of something is required to be practiced daily .

I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

In this test required the candidates 100% mind

Round 3 - Assignment 

Candidates required typing speed

Interview Preparation Tips

Interview preparation tips for other job seekers - listen to the questions and think before you begin your answers.
ask the interviewer to repeat or explain further if you do not understand a question.

Genpact Interview FAQs

How many rounds are there in Genpact Customer Service Executive interview?
Genpact interview process usually has 2-3 rounds. The most common rounds in the Genpact interview process are HR, Resume Shortlist and Aptitude Test.
How to prepare for Genpact Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Genpact. The most common topics and skills that interviewers at Genpact expect are Customer Service, voice process, Customer Focus, customer support and Calling.
What are the top questions asked in Genpact Customer Service Executive interview?

Some of the top questions asked at the Genpact Customer Service Executive interview -

  1. What do you know about ...read more
  2. What is social me...read more
  3. You have to listen and reply back to a good English commuta...read more

Tell us how to improve this page.

Genpact Customer Service Executive Interview Process

based on 17 interviews

2 Interview rounds

  • Resume Shortlist Round
  • Aptitude Test Round
View more
Genpact Customer Service Executive Salary
based on 122 salaries
₹1.6 L/yr - ₹5.5 L/yr
14% more than the average Customer Service Executive Salary in India
View more details

Genpact Customer Service Executive Reviews and Ratings

based on 32 reviews

4.1/5

Rating in categories

4.2

Skill development

4.0

Work-life balance

3.9

Salary

4.4

Job security

4.1

Company culture

3.9

Promotions

4.0

Work satisfaction

Explore 32 Reviews and Ratings
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