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Genpact Customer Service Executive Interview Questions and Answers
Genpact Customer Service Executive Interview Experiences
16 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.
This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.
Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.
This round assesses your communication, teamwork, and problem-solving skills in a group setting.
This could involve analyzing a real-world business scenario and presenting your recommendations.
(2 Questions)
- Q1. This is an interview with technical experts to assess your technical knowledge and skills.
- Q2. HR Round:
Interview Preparation Tips
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.
Before the Interview:
Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Anu Anusha
(4 Questions)
- Q1. Iwant customer service
- Q2. What is your proficiency level in English and Telugu when communicating with customers?
- Q3. Customer care executive
- Q4. May I speak in interwiew in Telugu or english
Any update
(1 Question)
- Q1. Any one else has been there solution
Decoding
Interview Preparation Tips
(2 Questions)
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- Q2. Hiljpop kll jklj;l mlml nkl ljlk
What people are saying about Genpact
I applied via Walk-in and was interviewed in Mar 2024. There was 1 interview round.
(2 Questions)
- Q1. Self introduction
- Ans. Hello sir or mam Thank you for this opportunity My self Ghulam Hashim niazi I've done my education or graduation from pareek college jaipur in the year 2022 I'm always having patients for becoming the best impaloyee of any kind of company Mastrantor I'm a self-motivated and a hard working person. It's all about my strength. As a self-motivated person, I would like to say that it's you having me.I'll show that I wou...
- Q2. Why should we hire you
- Ans. I would like to. Say, if you're hiring, me in Your company go to the even bigger than 5 or 10 years office. Just give me one yet. Then I'll get improved and you're company will get the Best. Get the best employee that they can ever not imagine it surely surely just give me one. Please.
Interview Preparation Tips
Genpact interview questions for designations
I applied via Naukri.com and was interviewed in Jun 2024. There were 3 interview rounds.
It is easy to answer the questions
Easy to crack the group discussion with answers
(3 Questions)
- Q1. Simple question asked in the interview
- Q2. Tell me about yourself
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle difficult customers with patience and empathy
Proficient in using CRM systems and resolving technical issues
Received multiple awards for outstanding customer satisfaction ratings
- Q3. What do you know about our company
- Ans.
Company is a leading provider of innovative customer service solutions.
Company offers a wide range of customer service solutions tailored to individual client needs
Known for excellent customer satisfaction ratings
Company has won several awards for their customer service excellence
Interview Preparation Tips
Sugam Saxena
(1 Question)
- Q1. What is social media
- Ans.
Social media refers to online platforms and websites that allow users to create and share content with others.
Social media platforms include Facebook, Twitter, Instagram, and LinkedIn.
Users can post text, images, videos, and links on social media.
Social media allows for real-time communication and interaction with a large audience.
Businesses use social media for marketing, customer service, and brand awareness.
Social m...
Customer Service Executive Jobs at Genpact
Selected
I applied via Company Website and was interviewed before Jul 2023. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Proven track record of improving customer satisfaction ratings
Familiar with CRM systems and ticketing platforms
Received multiple awards for outstanding customer service performance
- Q2. Experience and graduation
Interview Preparation Tips
Jobonymous
I applied via Approached by Company and was interviewed in Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself?
- Ans.
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
I have over 5 years of experience in the customer service industry.
I am skilled in handling customer inquiries, resolving complaints, and providing accurate information.
I have a proven track record of maintaining high customer satisfaction ratings.
I am proficient in using customer service software a...
- Q2. Which is more important luck or hardwork?
- Ans.
Both luck and hard work are important, but hard work is more reliable and consistent in achieving success.
Hard work is the key to success as it allows individuals to develop skills, gain knowledge, and improve performance.
Luck may play a role in certain situations, but it is unpredictable and cannot be relied upon.
Hard work leads to personal growth and self-improvement, while luck is often seen as being out of one's co...
Interview Preparation Tips
- Spoken English
I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.
In this test required the candidates 100% mind
Candidates required typing speed
Interview Preparation Tips
ask the interviewer to repeat or explain further if you do not understand a question.
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Genpact Customer Service Executive Interview Process
based on 17 interviews
2 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
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Genpact Customer Service Executive Reviews and Ratings
based on 32 reviews
Rating in categories
|
Process Developer
36.3k
salaries
|  ₹1 L/yr - ₹6.8 L/yr |
|
Process Associate
28.1k
salaries
| ₹0.9 L/yr - ₹6.5 L/yr |
|
Assistant Manager
19.9k
salaries
| ₹5 L/yr - ₹14 L/yr |
|
Management Trainee
19.4k
salaries
| ₹1.6 L/yr - ₹8.5 L/yr |
|
Manager
7.4k
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| ₹5.7 L/yr - ₹24 L/yr |
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