Genpact Customer Service Executive Interview Questions and Answers

Assessment was conducted through laptop about communication skills.

Q1. Discussed about my job, responsibilities and location relocating.
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Q1. How was your last weekend
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Q2. Tell me something about daily routine
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Q3. Tell me about yourself
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It was good it was piece of cake

Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
• Over 5 years of experience in customer service roles

• Proficient in handling customer inquiries, complaints, and resolving issues

• Skilled in maintaining positive customer relationships

• Excellent communication and problem-solving skills

• Ability to work well under pressure and in a fast-paced environment

• Re...read more
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Q2. Why did you want to switch to this company
Ans. 
I wanted to switch to this company because of its strong reputation in providing excellent customer service.
• The company has a proven track record of delivering exceptional customer service.

• I have heard positive feedback from current and former employees about the company's commitment to customer satisfaction.

• The company's values align with my own, particularly in prioritizing customer needs and providing personalized s...read more
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Q3. What do you know about bpo
Ans. 
BPO stands for Business Process Outsourcing, which involves contracting non-core business functions to a third-party provider.
• BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.

• BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.

• BPO services can be provided onshore, nearshore, or o...read more
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Q1. Automatedd English language test
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Q2. You have to listen and reply back to a good English commutator
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Q1. About job details and salary
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Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. What are your strengths and weaknesses?
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Q7. Tell me about yourself.
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