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Genpact Customer Service Executive Interview Questions and Answers
Genpact Customer Service Executive Interview Experiences
15 interviews found
Younis samad
I applied via Job Fair and was interviewed in Jun 2022. There were 3 interview rounds.
Assessment was conducted through laptop about communication skills.
(1 Question)
- Q1. Discussed about my job, responsibilities and location relocating.
Interview Preparation Tips
Teetu Sharma
I applied via Recruitment Consulltant and was interviewed before Jan 2023. There were 2 interview rounds.
(3 Questions)
- Q1. How was your last weekend
- Q2. Tell me something about daily routine
- Q3. Tell me about yourself
It was good it was piece of cake
Interview Preparation Tips
Anonymous
Selected
I applied via Referral and was interviewed before Apr 2022. There were 4 interview rounds.
(3 Questions)
- Q1. Tell me about yourself
- Ans.
I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.
Over 5 years of experience in customer service roles
Proficient in handling customer inquiries, complaints, and resolving issues
Skilled in maintaining positive customer relationships
Excellent communication and problem-solving skills
Ability to work well under pressure and in a fast-paced environment
Re...
- Q2. Why did you want to switch to this company
- Ans.
I wanted to switch to this company because of its strong reputation in providing excellent customer service.
The company has a proven track record of delivering exceptional customer service.
I have heard positive feedback from current and former employees about the company's commitment to customer satisfaction.
The company's values align with my own, particularly in prioritizing customer needs and providing personalized s...
- Q3. What do you know about bpo
- Ans.
BPO stands for Business Process Outsourcing, which involves contracting non-core business functions to a third-party provider.
BPO is a cost-effective way for companies to outsource non-core business functions such as customer service, data entry, and accounting.
BPO providers are typically located in countries with lower labor costs, such as India and the Philippines.
BPO services can be provided onshore, nearshore, or o...
(2 Questions)
- Q1. Automatedd English language test
- Q2. You have to listen and reply back to a good English commutator
(1 Question)
- Q1. About job details and salary
Interview Preparation Tips
What people are saying about Genpact
I applied via Walk-in and was interviewed in Jan 2022. There were 2 interview rounds.
(7 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. What are your strengths and weaknesses?
- Q7. Tell me about yourself.
Interview Preparation Tips
Genpact interview questions for designations
I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Your previous organization reason for leaving and Your GAP if you in the studies or well as organization.
Interview Preparation Tips
Experienced people : Dont worry. Just be calm and answer only what they ask . Apart from this reason for leaving should be The process got winded up or shifted . Apart from this you should not be telling silly reason to gap if you have. then you will definitly get rejected. You can mention I ve started my own business or any studies or Make any genuine reason for not got rejected.
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Genpact Interviews By Designations
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Genpact Customer Service Executive Interview Process
based on 18 interviews
2 Interview rounds
- Resume Shortlist Round
- Aptitude Test Round
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Genpact Customer Service Executive Reviews and Ratings
based on 32 reviews
Rating in categories
|
Process Developer
36.3k
salaries
|  ₹1 L/yr - ₹6.8 L/yr |
|
Process Associate
28.1k
salaries
| ₹0.9 L/yr - ₹6.5 L/yr |
|
Assistant Manager
19.9k
salaries
| ₹5 L/yr - ₹14 L/yr |
|
Management Trainee
19.4k
salaries
| ₹1.6 L/yr - ₹8.5 L/yr |
|
Manager
7.4k
salaries
| ₹5.7 L/yr - ₹24 L/yr |
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