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620 Genpact Jobs

Customer Service Executive

Pune

50 vacancies

Customer Service Executive

Genpact

posted 9d ago

Job Role Insights

Flexible timing

Job Description

Roles and Responsibilities :

  • Handle inbound calls from customers to resolve their queries and concerns in a timely and professional manner.
  • Process customer requests, provide information, and escalate issues to relevant teams when necessary.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Meet performance targets for call handling time, quality metrics, and sales conversion rates.

Job Requirements :

  • 0-1 year of experience in an International Voice Process or similar industry.
  • Excellent communication skills with the ability to handle international calls effectively.
  • Proficiency in processing multiple tasks simultaneously while maintaining accuracy and attention to detail.

Employment Type: Full Time, Permanent

Read full job description

Genpact Interview Questions & Tips

Prepare for Genpact Customer Service Executive roles with real interview advice

Top Genpact Customer Service Executive Interview Questions

Q1. How will you explain a red colour (or any colour) to a person who is blind since his or her birth?
Q2. What is RTR? What is depreciation?types of depreciation and also journal entries
Q3. What are the Financial statements
View all 1.5k questions

What people at Genpact are saying

4.1
 Rating based on 32 Customer Service Executive reviews

Likes

Way of working and project takes in a good ways I like to work hear its my dream I to work in Genpact The they a giving opportunity was aa sum Thanking u

  • Salary - Good
  • +6 more
Dislikes

I like to work hear of many year With out remark I want permanent job in Genpact company Not much dislikes in this company

Read 32 Customer Service Executive reviews

Customer Service Executive salary at Genpact

reported by 122 employees
₹1.6 L/yr - ₹5.5 L/yr
14% more than the average Customer Service Executive Salary in India
View more details

What Genpact employees are saying about work life

based on 31.6k employees
60%
84%
70%
58%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Genpact Benefits

Work From Home
Job Training
Soft Skill Training
Cafeteria
Health Insurance
Team Outings +6 more
View more benefits

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Genpact Pune Office Location

View all
Pune Office
Pune: The Cerebrum IT Park, B-1, #1B, Kalyani Nagar, Pune. Pune
411014

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