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Genpact Customer Support Associate Interview Questions and Answers

Updated 25 Jul 2024

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Customer Support Associate Interview Questions

user image Anunaya Parankusham

posted on 25 Jul 2024

Interview experience
4
 Good
Difficulty level
 -
Duration
 -
Result
 -

2 Interview Rounds

1

Group Discussion Round

Women empowerment, Covid19 impact

2

One-on-one Round (2 Questions)

  • Q1. Introduce yourself
  • Q2. What do you know about the company
Interview experience
5
 Excellent
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 No response

I applied via Company Website and was interviewed in Nov 2023.

1 Interview Round

1

HR Round (1 Question)

  • Q1. Tell me about yourself and how much is your CTC

I applied via Recruitment Consulltant and was interviewed in Aug 2021.

2 Interview Rounds

1

HR Round (2 Questions)

  • Q1. Tell me about yourself.
  • Q2. They gave 2 topic in which i had to select one topic and speak atlaest for 2 min
2

Aptitude Test Round

In aptitude test have 3 sections 1st is grammer chck 2nd sec was fill missing letters, 3rd sec was no paragraph

Interview Preparation Tips

Topics to prepare for Genpact Customer Support Associate interview:
  • Google account
Interview preparation tips for other job seekers - Operation round on that I had ask some question related to work, strength, and chck google knowledge

Interview questions from similar companies

Interview experience
3
 Average
Difficulty level
 Easy
Duration
 Less than 2 weeks
Result
 Not Selected

I applied via Naukri.com and was interviewed in Nov 2024.

2 Interview Rounds

1

Case Study Round

Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.

2

HR Round (5 Questions)

  • Q1. What is ir strength s
  • Q2. Tell me about ur life
  • Q3. What kind of role do u want
  • Q4. What is ur qualification
  • Q5. Are you intrested ratational shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve ur skills
Communication skills
Convencing with customer
Interview experience
2
 Poor
Difficulty level
 Easy
Duration
 4-6 weeks
Result
Selected  Selected

I applied via Company Website and was interviewed before Dec 2023.

3 Interview Rounds

1

Aptitude Test Round

They just asked me a few questions and I had to answer them within a time period.

2

One-on-one Round (4 Questions)

  • Q1. Wanted to know about the employee (me).
  • Q2. What I studied.
  • Q3. Where all I worked before.
  • Q4. What are my hobbies and interests.
3

HR Round (1 Question)

  • Q1. Perks and benefits along with Salary (amount in INR) to work for the company.

Interview Preparation Tips

Topics to prepare for Accenture Customer Support Associate interview:
  • Human psychology
  • Negotiation Skills
  • Salary Negotiation
  • Soft Skills Training
  • Hard skills
Interview preparation tips for other job seekers - Don’t just join a company by its name and fame from the past. Do your research and then give interviews. Also if selected then know your wants and demands and do not hesitate to ask questions frequently. Be careful in the smart negotiations round with the hr as they always start an offer form the minimum amount possible. You can always negotiate your way up and be clear with your finances.
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

One-on-one Round (2 Questions)

  • Q1. Which colour do you like and why?
  • Q2. Why did you left previous job?
Interview experience
5
 Excellent
Difficulty level
 -
Duration
 -
Result
 -

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Tell me about your self
  • Q2. General question

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Campus Placement and was interviewed in Oct 2022.

1 Interview Round

1

HR Round (2 Questions)

  • Q1. Tell me about yours self
  • Q2. My name is Anusha Manneti.I compleated my BSC graduate in Krishnaveni degree college.

Interview Preparation Tips

Topics to prepare for Infosys Customer Support Associate interview:
  • Java
  • Operations
  • Printing
  • Storing
  • Print the data
  • Store the data
Interview preparation tips for other job seekers - I am a fresher sir/madam . I am very interested to learning of new thing.
Interview experience
5
 Excellent
Difficulty level
 Moderate
Duration
 Less than 2 weeks
Result
Selected  Selected

I was interviewed before Jun 2023.

3 Interview Rounds

1

Group Discussion Round

They let us pick a topic and speak. To check our fluency and confidence in public speaking.

2

Aptitude Test Round

Basic technical and logical reasoning questions were asked

3

One-on-one Round (3 Questions)

  • Q1. Introduce yourself
  • Q2. What are your goals for the next 5 years
  • Q3. Scenario based question on customer support domain

I applied via Company Website and was interviewed in Sep 2021.

1 Interview Round

Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - I'm completed my graduation with B.com (computers) and please take my interview I will try to do my best

Genpact Interview FAQs

How many rounds are there in Genpact Customer Support Associate interview?
Genpact interview process usually has 1-2 rounds. The most common rounds in the Genpact interview process are HR, Aptitude Test and Group Discussion.

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based on 2 Genpact interviews
Company Website
50%
50% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Genpact Customer Support Associate Salary
based on 21 salaries
₹2 L/yr - ₹3.3 L/yr
At par with the average Customer Support Associate Salary in India
View more details

Genpact Customer Support Associate Reviews and Ratings

based on 6 reviews

3.8/5

Rating in categories

2.7

Skill development

2.6

Work-Life balance

1.7

Salary & Benefits

4.6

Job Security

2.8

Company culture

2.3

Promotions/Appraisal

2.0

Work Satisfaction

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