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Genpact Customer Support Associate Interview Questions and Answers
Genpact Customer Support Associate Interview Experiences
3 interviews found
Anunaya Parankusham
Women empowerment, Covid19 impact
(2 Questions)
- Q1. Introduce yourself
- Ans.
I am a dedicated and experienced customer support associate with a passion for helping customers resolve their issues.
Experienced in handling customer inquiries and providing solutions
Skilled in using CRM systems to track customer interactions
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
- Q2. What do you know about the company
- Ans.
Company is a leading provider of customer support solutions.
Company offers 24/7 customer support services
Company has a strong focus on customer satisfaction
Company uses advanced technology to streamline customer support processes
I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about yourself and how much is your CTC
I applied via Recruitment Consulltant and was interviewed in Aug 2021. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me about yourself.
- Ans.
I am a dedicated and experienced Customer Support Associate with a passion for helping customers and resolving their issues.
I have worked in the customer support industry for 5 years.
I am skilled in handling customer inquiries, complaints, and providing solutions.
I have excellent communication and problem-solving skills.
I am proficient in using customer support software and CRM systems.
I have received positive feedback...
- Q2. They gave 2 topic in which i had to select one topic and speak atlaest for 2 min
- Ans. I have selected my memorable moment
In aptitude test have 3 sections 1st is grammer chck 2nd sec was fill missing letters, 3rd sec was no paragraph
Interview Preparation Tips
- Google account
What people are saying about Genpact
Interview questions from similar companies
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 21 Jan 2025
Selected
I was interviewed in Dec 2024.
English,typing, reasoning
Regarding customer support process based questions
(2 Questions)
- Q1. Tell me something about your self?
- Q2. Where do you see your self in next 5 years?
(1 Question)
- Q1. Why should we hire you ?
Interview Preparation Tips
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.
Customer Support Associate Interview Questions & Answers
Wipro
Pritam Chakraborty
posted on 4 Feb 2025
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.
They just asked me a few questions and I had to answer them within a time period.
(4 Questions)
- Q1. Wanted to know about the employee (me).
- Q2. What I studied.
- Q3. Where all I worked before.
- Ans.
I have worked in various customer service roles in retail and hospitality industries.
Worked as a customer service representative at a retail store
Served as a front desk associate at a hotel
Handled customer inquiries and complaints in a professional manner
Provided support and assistance to customers in person, over the phone, and via email
- Q4. What are my hobbies and interests.
- Ans.
My hobbies and interests include reading, hiking, and cooking.
Reading
Hiking
Cooking
(1 Question)
- Q1. Perks and benefits along with Salary (amount in INR) to work for the company.
Interview Preparation Tips
- Human psychology
- Negotiation Skills
- Salary Negotiation
- Soft Skills Training
- Hard skills
(2 Questions)
- Q1. Which colour do you like and why?
- Q2. Why did you left previous job?
(2 Questions)
- Q1. Tell me about your self
- Q2. General question
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Oct 2022. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yours self
- Q2. My name is Anusha Manneti.I compleated my BSC graduate in Krishnaveni degree college.
Interview Preparation Tips
- Java
- Operations
- Printing
- Storing
- Print the data
- Store the data
Selected
I was interviewed before Jun 2023.
They let us pick a topic and speak. To check our fluency and confidence in public speaking.
Basic technical and logical reasoning questions were asked
(3 Questions)
- Q1. Introduce yourself
- Q2. What are your goals for the next 5 years
- Q3. Scenario based question on customer support domain
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Genpact Customer Support Associate Interview Process
based on 4 interviews
Interview experience
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Genpact Customer Support Associate Reviews and Ratings
based on 6 reviews
Rating in categories
|
Process Developer
36.2k
salaries
|  ₹1 L/yr - ₹6.8 L/yr |
|
Process Associate
28.1k
salaries
| ₹0.9 L/yr - ₹6.5 L/yr |
|
Assistant Manager
19.8k
salaries
| ₹5 L/yr - ₹14 L/yr |
|
Management Trainee
19.2k
salaries
| ₹1.6 L/yr - ₹8.5 L/yr |
|
Manager
7.4k
salaries
| ₹7 L/yr - ₹24 L/yr |
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