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Infosys Customer Support Associate Interview Questions and Answers

Updated 4 Oct 2023

Infosys Customer Support Associate Interview Experiences

1 interview found

Customer Support Associate Interview Questions & Answers

user image Anonymous

posted on 30 Oct 2022

I applied via Campus Placement and was interviewed in Oct 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yours self
    • Add your answer
  • Q2. My name is Anusha Manneti.I compleated my BSC graduate in Krishnaveni degree college.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Infosys Customer Support Associate interview:
  • Java
  • Operations
  • Printing
  • Storing
  • Print the data
  • Store the data
Interview preparation tips for other job seekers - I am a fresher sir/madam . I am very interested to learning of new thing.

What people are saying about Infosys

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inspiringwhiskey
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2w (edited)
works at
Infosys
Need advice in choosing the company. I have an offer with TCS with 10% variable and another offer with ICE almost same CTC but 20% annual bonus. For ICE, the HR says that the company will be paying 100% of the 20% bonus annually and the only criteria for this bonus is I should be an employee of the company (not resigned/serving notice period while the bonus is paid out) unlike TCS which pays quarterly, and the bonus amount depends on various criteria like company's performance, unit performance, employee ratings, etc and it may not be 100%. Please advice me if I should trust the ICE hr and go with the offer. If someone working for ICE, Please let me know how this "Bonus" Concept works in ICE. Edit: 20% bonus mentioned is included in ctc. With 20% bonus included the ICE offer matches TCS offer,for exmpl if TCS is offering 100(90+10 variable)ICE is offer same(80+20 bonus) & this bonus will be paid without any deductions whre as in TCS 10 variable may vary depending on multiple factors
Need some advice about salary structure ICE vs TCS
Join ICE bonus paid is 100%
0%
Join TCS,ICE HR is lying
0%
27 participants . poll closed
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Interview questions from similar companies

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 11 Nov 2022

I applied via Walk-in and was interviewed before Nov 2021. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. My self , Previous work knowledge, Salary expectations.
    • Add your answer
  • Q2. Why you left last organisation?
    • Add your answer
  • Q3. What is your salary expectations ?
    • Add your answer
  • Q4. Where do you live at ?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident no matter if your grammar is not perfect while communicating. Just be normal.

Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 6 Apr 2021

I applied via Campus Placement and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Introduction
    • Add your answer
  • Q2. Qualification, basic questions about customer service, empathy apology,how to handle angry customer..thats it
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be fluent in English and Hindi ..
Give some good and creative answers that's all..😊.

Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 10 May 2021

Interview Questionnaire 

2 Questions

  • Q1. No question asked
    • Add your answer
  • Q2. They call and said we will give 10k only
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - In pandamic i gave my interview so this would be reason that they didnt ask much question
Because of lockdown

Senior Associate Interview Questions & Answers

Tech Mahindra user image

posted on 3 Dec 2021

I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How do you handle an angry customer on call?
  • Ans. 

    I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.

    • Remain calm and professional throughout the call.

    • Listen actively to the customer's concerns and let them vent.

    • Empathize with the customer and acknowledge their frustration.

    • Apologize for the inconvenience caused and take responsibility.

    • Offer solutions to resolve the issue and ask for their input.

    • Follow up with the customer to ensure the...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Being patient and listening to customers first is the key to handle an angry customer on call.

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 12 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Do you good at MS Excel?
    • Add your answer
  • Q2. Explain your previous experience
    • Add your answer
  • Q3. Do you know about our company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - This is non technical role to provide support to customers

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 25 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Where will you see yourself in next 5 years
    • Add your answer
  • Q2. If you are a fresher which is your fav subject from your graduation and how much proficiency you have in that subject?
    • Add your answer
Round 3 - Aptitude Test 

It is based on the process they are hiring you and it is easy to analyse

Interview Preparation Tips

Interview preparation tips for other job seekers - Good place to work for freshers to know more about work culture and professional life.

Customer Support Associate Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 20 Jul 2021

I applied via Naukri.com and was interviewed before Jul 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About the process u wants to know .basic qualifications like
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and be a active listner and reply with confidence .

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 15 Jul 2022

I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Basic questions on testing.
    • Add your answer
  • Q2. Write sample code on some basic queries supplied during interview.
  • Ans. 

    Sample code for basic queries

    • Use SELECT statement to retrieve data from a table

    • Use WHERE clause to filter data based on conditions

    • Use ORDER BY clause to sort data in ascending or descending order

    • Use GROUP BY clause to group data based on a column

    • Use JOIN clause to combine data from multiple tables

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please have some knowledge on selenium testibg.

Senior Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 20 Jul 2022

I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Introduction confirmation about the interview schedule.
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Go through your resume
    • Add your answer
  • Q2. Testing core knowledge on applied domine.
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. About the salary negotiation.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - be prepared on basis information Domin on which role you are applied.
More about working at Infosys
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Infosys Interview FAQs

How many rounds are there in Infosys Customer Support Associate interview?
Infosys interview process usually has 2 rounds. The most common rounds in the Infosys interview process are Resume Shortlist and HR.

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Infosys Customer Support Associate Salary
based on 4 salaries
₹2.7 L/yr - ₹5.6 L/yr
40% more than the average Customer Support Associate Salary in India
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Infosys Customer Support Associate Reviews and Ratings

based on 1 review

5.0/5

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