Infosys Customer Support Associate Interview Questions and Answers

They just asked me a few questions and I had to answer them within a time period.

Q1. Wanted to know about the employee (me).
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Q2. What I studied.
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Q3. Where all I worked before.
Ans. 
I have worked in various customer service roles in retail and hospitality industries.
• Worked as a customer service representative at a retail store

• Served as a front desk associate at a hotel

• Handled customer inquiries and complaints in a professional manner

• Provided support and assistance to customers in person, over the phone, and via email
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Q4. What are my hobbies and interests.
Ans. 
My hobbies and interests include reading, hiking, and cooking.
• Reading

• Hiking

• Cooking
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Q1. Perks and benefits along with Salary (amount in INR) to work for the company.
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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Women empowerment, Covid19 impact

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced customer support associate with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and providing solutions

• Skilled in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations
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Q2. What do you know about the company
Ans. 
Company is a leading provider of customer support solutions.
• Company offers 24/7 customer support services

• Company has a strong focus on customer satisfaction

• Company uses advanced technology to streamline customer support processes
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Q1. Tell me about your self
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Q2. General question
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They let us pick a topic and speak. To check our fluency and confidence in public speaking.

Basic technical and logical reasoning questions were asked

Q1. Introduce yourself
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Q2. What are your goals for the next 5 years
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Q3. Scenario based question on customer support domain
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Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.

Q1. What is ir strength s
Ans. 
Iam self learner I'm learning from My past mistakes
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Q2. Tell me about ur life
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Q3. What kind of role do u want
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Q4. What is ur qualification
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Q5. Are you intrested ratational shifts
Ans. 
Yes I'm intrested to ratational shifts
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Assignment was good and I really build my confidence by attending the test

Q1. Introduction hobbies and interests
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Q2. Likes and dislikes about your city
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Q1. Still they didn't taken
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Q2. They haven't taken
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Q3. Not conducted the 3rd round
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Q4. Waiting for the 3rd round
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