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Cognizant
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Cognizant Customer Support Associate Interview Questions and Answers
Cognizant Customer Support Associate Interview Experiences
1 interview found
Anonymous
(2 Questions)
- Q1. Which colour do you like and why?
- Q2. Why did you left previous job?
Interview questions from similar companies
I applied via Walk-in and was interviewed before Nov 2021. There was 1 interview round.
(4 Questions)
- Q1. My self , Previous work knowledge, Salary expectations.
- Q2. Why you left last organisation?
- Q3. What is your salary expectations ?
- Q4. Where do you live at ?
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction
- Q2. Qualification, basic questions about customer service, empathy apology,how to handle angry customer..thats it
Interview Preparation Tips
Give some good and creative answers that's all..😊.
Interview Questionnaire
2 Questions
- Q1. No question asked
- Q2. They call and said we will give 10k only
Interview Preparation Tips
Because of lockdown
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How do you handle an angry customer on call?
- Ans.
I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional throughout the call.
Listen actively to the customer's concerns and let them vent.
Empathize with the customer and acknowledge their frustration.
Apologize for the inconvenience caused and take responsibility.
Offer solutions to resolve the issue and ask for their input.
Follow up with the customer to ensure the...
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.
(2 Questions)
- Q1. Basic questions on testing.
- Q2. Write sample code on some basic queries supplied during interview.
- Ans.
Sample code for basic queries
Use SELECT statement to retrieve data from a table
Use WHERE clause to filter data based on conditions
Use ORDER BY clause to sort data in ascending or descending order
Use GROUP BY clause to group data based on a column
Use JOIN clause to combine data from multiple tables
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.
(1 Question)
- Q1. Introduction confirmation about the interview schedule.
(2 Questions)
- Q1. Go through your resume
- Q2. Testing core knowledge on applied domine.
(1 Question)
- Q1. About the salary negotiation.
Interview Preparation Tips
I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. What is the difference between System drive and Boot drive
- Ans.
System drive and Boot drive are different in terms of their functionality and purpose.
System drive contains the operating system files and other system-related files.
Boot drive is the drive from which the computer boots up.
System drive can be different from the Boot drive.
For example, in a dual-boot system, each operating system may have its own system and boot drives.
- Q2. Azure does It support AD LDAP?
- Ans.
Yes, Azure supports AD LDAP.
Azure Active Directory Domain Services provides LDAP support
Allows applications to authenticate and authorize users
Can be used to manage on-premises AD from Azure
Supports LDAPS (LDAP over SSL/TLS) for secure communication
- Q3. Azure does not support LDAP in MS Azure.The workaround is to setup Azure AD Domain services.Setup Security groups in Indentity and Accounts Management , then configure to LDAP connect.
- Ans.
Azure does not support LDAP. Workaround is to setup Azure AD Domain services and configure LDAP connect.
Azure AD Domain services can be used as a workaround for LDAP.
Security groups can be set up in Identity and Accounts Management.
LDAP connect can be configured after setting up Azure AD Domain services.
Azure AD Domain services provides managed domain services such as domain join, group policy, LDAP, and Kerberos/NTLM ...
Interview Preparation Tips
Skills evaluated in this interview
Interview Questionnaire
1 Question
- Q1. There were four interview rounds and one test like versant English test
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About previous experience, why did I leave the job.
- Q2. The exact reasons I have provided along with the experience.
Interview Preparation Tips
Cognizant Interview FAQs
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Cognizant Customer Support Associate Interview Process
based on 2 interviews
Interview experience
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Cognizant Customer Support Associate Reviews and Ratings
based on 2 reviews
Rating in categories
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|  ₹5.2 L/yr - ₹16 L/yr |
|
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| ₹2.4 L/yr - ₹9.3 L/yr |
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| ₹9 L/yr - ₹28.6 L/yr |
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