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IBM Customer Support Associate Interview Questions and Answers
IBM Customer Support Associate Interview Experiences
1 interview found
Selected
I appeared for an interview before Jun 2023.
They let us pick a topic and speak. To check our fluency and confidence in public speaking.
Basic technical and logical reasoning questions were asked
(3 Questions)
- Q1. Introduce yourself
- Q2. What are your goals for the next 5 years
- Q3. Scenario based question on customer support domain
Interview questions from similar companies
I applied via Walk-in and was interviewed before Nov 2021. There was 1 interview round.
(4 Questions)
- Q1. My self , Previous work knowledge, Salary expectations.
- Q2. Why you left last organisation?
- Q3. What is your salary expectations ?
- Q4. Where do you live at ?
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Mar 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Introduction
- Q2. Qualification, basic questions about customer service, empathy apology,how to handle angry customer..thats it
Interview Preparation Tips
Give some good and creative answers that's all..😊.
Interview Questionnaire
2 Questions
- Q1. No question asked
- Q2. They call and said we will give 10k only
Interview Preparation Tips
Because of lockdown
I applied via Naukri.com and was interviewed in Jun 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How do you handle an angry customer on call?
- Ans.
I remain calm, listen actively, empathize, apologize, offer solutions, and follow up.
Remain calm and professional throughout the call.
Listen actively to the customer's concerns and let them vent.
Empathize with the customer and acknowledge their frustration.
Apologize for the inconvenience caused and take responsibility.
Offer solutions to resolve the issue and ask for their input.
Follow up with the customer to ensure the...
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 12 Oct 2022
I applied via Walk-in and was interviewed before Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Do you good at MS Excel?
- Q2. Explain your previous experience
- Q3. Do you know about our company
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 25 Nov 2022
I applied via Referral and was interviewed before Nov 2021. There were 3 interview rounds.
(2 Questions)
- Q1. Where will you see yourself in next 5 years
- Q2. If you are a fresher which is your fav subject from your graduation and how much proficiency you have in that subject?
It is based on the process they are hiring you and it is easy to analyse
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Tech Mahindra
Anonymous
posted on 20 Jul 2021
I applied via Naukri.com and was interviewed before Jul 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. About the process u wants to know .basic qualifications like
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jul 2021. There was 1 interview round.
(2 Questions)
- Q1. Basic questions on testing.
- Q2. Write sample code on some basic queries supplied during interview.
- Ans.
Sample code for basic queries
Use SELECT statement to retrieve data from a table
Use WHERE clause to filter data based on conditions
Use ORDER BY clause to sort data in ascending or descending order
Use GROUP BY clause to group data based on a column
Use JOIN clause to combine data from multiple tables
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 4 interview rounds.
(1 Question)
- Q1. Introduction confirmation about the interview schedule.
(2 Questions)
- Q1. Go through your resume
- Q2. Testing core knowledge on applied domine.
(1 Question)
- Q1. About the salary negotiation.
Interview Preparation Tips
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IBM Customer Support Associate Interview Process
based on 1 interview
Interview experience
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IBM Customer Support Associate Reviews and Ratings
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