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IBM Customer Support Associate Interview Questions and Answers

Updated 12 Jun 2024

IBM Customer Support Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jun 2023.

Round 1 - Group Discussion 

They let us pick a topic and speak. To check our fluency and confidence in public speaking.

Round 2 - Aptitude Test 

Basic technical and logical reasoning questions were asked

Round 3 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. What are your goals for the next 5 years
  • Q3. Scenario based question on customer support domain

Interview questions from similar companies

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Dec 2024.

Round 1 - Aptitude Test 

English,typing, reasoning

Round 2 - Case Study 

Regarding customer support process based questions

Round 3 - HR 

(2 Questions)

  • Q1. Tell me something about your self?
  • Ans. 

    I am a dedicated and empathetic individual with a passion for helping others.

    • I have a background in customer service, where I have honed my communication and problem-solving skills.

    • I am a good listener and strive to understand the needs of others before offering solutions.

    • I am a team player and enjoy collaborating with colleagues to provide the best possible support to customers.

  • Answered by AI
  • Q2. Where do you see your self in next 5 years?
  • Ans. 

    In the next 5 years, I see myself growing within the company, taking on more responsibilities, and possibly moving into a leadership role.

    • Continuing to improve my customer support skills through training and experience

    • Seeking opportunities for advancement within the company

    • Developing leadership qualities by taking on additional responsibilities

    • Building strong relationships with colleagues and customers

  • Answered by AI
Round 4 - One-on-one 

(1 Question)

  • Q1. Why should we hire you ?
  • Ans. 

    I am a dedicated and motivated individual with a strong passion for web development.

    • I have completed relevant coursework in web development and have hands-on experience with HTML, CSS, and JavaScript.

    • I have successfully completed several web development projects, including a responsive website for a local business.

    • I am a quick learner and always eager to expand my skills and knowledge in the field of web development.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Never join tech Mahindra for any job role , management are super toxic ,they hire you on basis of contract and keep increasing it. Never ask you to resign but the TLs,Managers behaviour are very rude and toxic ,upon asking for accepting resignation cause of health issues even after giving medical certificate.They forced you to work and said that either you get termination letter or stay and work as you are working.
Overall work experience is very worst.
Agar apni mental health pyari hai toh bhai don't Join tech Mahindra ,TCS, Infosys, Accenture jaise MNCs.
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Dec 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

They just asked me a few questions and I had to answer them within a time period.

Round 2 - One-on-one 

(4 Questions)

  • Q1. Wanted to know about the employee (me).
  • Q2. What I studied.
  • Q3. Where all I worked before.
  • Ans. 

    I have worked in various customer service roles in retail and hospitality industries.

    • Worked as a customer service representative at a retail store

    • Served as a front desk associate at a hotel

    • Handled customer inquiries and complaints in a professional manner

    • Provided support and assistance to customers in person, over the phone, and via email

  • Answered by AI
  • Q4. What are my hobbies and interests.
  • Ans. 

    My hobbies and interests include reading, hiking, and cooking.

    • Reading

    • Hiking

    • Cooking

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Perks and benefits along with Salary (amount in INR) to work for the company.

Interview Preparation Tips

Topics to prepare for Accenture Customer Support Associate interview:
  • Human psychology
  • Negotiation Skills
  • Salary Negotiation
  • Soft Skills Training
  • Hard skills
Interview preparation tips for other job seekers - Don’t just join a company by its name and fame from the past. Do your research and then give interviews. Also if selected then know your wants and demands and do not hesitate to ask questions frequently. Be careful in the smart negotiations round with the hr as they always start an offer form the minimum amount possible. You can always negotiate your way up and be clear with your finances.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Which colour do you like and why?
  • Q2. Why did you left previous job?
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't go for salary here, go for experience.
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

Women empowerment, Covid19 impact

Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduce yourself
  • Ans. 

    I am a dedicated and experienced customer support associate with a passion for helping customers resolve their issues.

    • Experienced in handling customer inquiries and providing solutions

    • Skilled in using CRM systems to track customer interactions

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

  • Answered by AI
  • Q2. What do you know about the company
  • Ans. 

    Company is a leading provider of customer support solutions.

    • Company offers 24/7 customer support services

    • Company has a strong focus on customer satisfaction

    • Company uses advanced technology to streamline customer support processes

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. General question

Interview Preparation Tips

Interview preparation tips for other job seekers - Good

I applied via Campus Placement and was interviewed in Oct 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yours self
  • Q2. My name is Anusha Manneti.I compleated my BSC graduate in Krishnaveni degree college.

Interview Preparation Tips

Topics to prepare for Infosys Customer Support Associate interview:
  • Java
  • Operations
  • Printing
  • Storing
  • Print the data
  • Store the data
Interview preparation tips for other job seekers - I am a fresher sir/madam . I am very interested to learning of new thing.
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Case Study 

Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.

Round 2 - HR 

(5 Questions)

  • Q1. What is ir strength s
  • Ans. 

    Iam self learner I'm learning from My past mistakes

  • Answered Anonymously
  • Q2. Tell me about ur life
  • Q3. What kind of role do u want
  • Q4. What is ur qualification
  • Q5. Are you intrested ratational shifts
  • Ans. 

    Yes I'm intrested to ratational shifts

  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Improve ur skills
Communication skills
Convencing with customer
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Apr 2024. There were 3 interview rounds.

Round 1 - Assignment 

Assignment was good and I really build my confidence by attending the test

Round 2 - Still didn't taken 

(2 Questions)

  • Q1. Introduction hobbies and interests
  • Q2. Likes and dislikes about your city
Round 3 - Didn't taken 

(4 Questions)

  • Q1. Still they didn't taken
  • Q2. They haven't taken
  • Q3. Not conducted the 3rd round
  • Q4. Waiting for the 3rd round

Interview Preparation Tips

Interview preparation tips for other job seekers - Give your best interest an interview.Thank you!

IBM Interview FAQs

How many rounds are there in IBM Customer Support Associate interview?
IBM interview process usually has 3 rounds. The most common rounds in the IBM interview process are Group Discussion, Aptitude Test and One-on-one Round.

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IBM Customer Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
IBM Customer Support Associate Salary
based on 4 salaries
₹1.8 L/yr - ₹10.5 L/yr
134% more than the average Customer Support Associate Salary in India
View more details

IBM Customer Support Associate Reviews and Ratings

based on 2 reviews

4.1/5

Rating in categories

5.0

Skill development

4.1

Work-life balance

3.1

Salary

5.0

Job security

3.1

Company culture

1.2

Promotions

3.1

Work satisfaction

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