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IBM Customer Support Associate Interview Questions and Answers

Updated 12 Jun 2024

IBM Customer Support Associate Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Jun 2023.

Round 1 - Group Discussion 

They let us pick a topic and speak. To check our fluency and confidence in public speaking.

Round 2 - Aptitude Test 

Basic technical and logical reasoning questions were asked

Round 3 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. What are your goals for the next 5 years
  • Q3. Scenario based question on customer support domain

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic communication skills were tested. Sone techical questn too. Versant test is mandatory

Interview Preparation Tips

Interview preparation tips for other job seekers - Please never go for these third party vendors. They misguide you regarding profile . I went for this third party vendor named savantis solution and it really misguided me

I applied via Referral and was interviewed before Jan 2021. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Previous work related queries

Interview Preparation Tips

Interview preparation tips for other job seekers - Please prepares office and sap

I applied via Walk-in and was interviewed before Sep 2019. There were 5 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Where do you want to see yourself after 5 years?
  • Q2. What are your preferences?
  • Q3. If given a chance on what do you want to make changes on the project if you've been assigned to achieve positive results with fewer efforts?
  • Q4. What are your expectations?
  • Q5. How do you want a corporate structure to be?
  • Q6. Why did you leave your last company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Questions asked to a fresher I would expect those to be a friendly manner and allow him to speak what he can and not just the questions you ask.

I applied via Naukri.com and was interviewed in Feb 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. All Technical quetions

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared technically

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Lifecycle methods of Angular
  • Ans. 

    Angular has several lifecycle methods that are called at different stages of a component's life.

    • ngOnInit() - called after the component is initialized

    • ngOnChanges() - called when the component's input properties change

    • ngDoCheck() - called during every change detection cycle

    • ngAfterViewInit() - called after the component's view has been initialized

    • ngOnDestroy() - called just before the component is destroyed

  • Answered by AI
  • Q2. What are pipes in angular?
  • Ans. 

    Pipes are a feature in Angular that allow for data transformation before displaying it in the view.

    • Pipes are used to format data in the view

    • They can be used to filter, sort, and transform data

    • Examples include the date pipe, currency pipe, and uppercase pipe

  • Answered by AI
  • Q3. How to do global error handling in angular?
  • Ans. 

    Global error handling in Angular can be done using ErrorHandler class.

    • Create a class that implements the ErrorHandler interface

    • Override the handleError() method to handle errors globally

    • Provide the ErrorHandler class in the providers array of AppModule

    • Use the error handling service to log errors or display error messages

  • Answered by AI
  • Q4. What are custom directives? What are their types? How to create with general example?
  • Ans. 

    Custom directives are a way to extend HTML with new attributes and functionality.

    • Types of custom directives are attribute, element, and class directives.

    • Attribute directives modify the behavior of existing HTML elements.

    • Element directives create new HTML elements.

    • Class directives modify the behavior of existing HTML elements based on their class.

    • To create a custom directive, use the directive() method of the AngularJS ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be confident if you know the answers and frank if you don't.
2. Try to get your basics and core concepts to be clear clear.

Skills evaluated in this interview

I applied via Campus Placement and was interviewed in Nov 2020. There were 6 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. I was asked some journal entries, excel formula and how to run tally software as i was suppose to work on their software. and also basic introduction about myself.so very important to add up some new skill...

Interview Preparation Tips

Interview preparation tips for other job seekers - interview was good, just need to be good in communication skills and please talk in hindi while giving your interview

I applied via Naukri.com and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Regarding my previous experience
  • Q2. A long lengthy order management questionnaire was given and we were asked to write 5 emails based on the order management.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, let the interviewer know your area of expertise.

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Last experience, self introduction etc..

Interview Preparation Tips

Interview preparation tips for other job seekers - Not to be nervous, listen to the interviewer's questions carefully.

I applied via Job Portal and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Basic questions regarding Informatica, Data Warehousing concepts and Unix

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was easy. If one knows the basics of Informatica and Unix, Informatica can be cleared easily.

IBM Interview FAQs

How many rounds are there in IBM Customer Support Associate interview?
IBM interview process usually has 3 rounds. The most common rounds in the IBM interview process are Group Discussion, Aptitude Test and One-on-one Round.

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IBM Customer Support Associate Interview Process

based on 1 interview

Interview experience

5
  
Excellent
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IBM Customer Support Associate Salary
based on 4 salaries
₹1.8 L/yr - ₹10.5 L/yr
134% more than the average Customer Support Associate Salary in India
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IBM Customer Support Associate Reviews and Ratings

based on 2 reviews

4.1/5

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5.0

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4.1

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3.1

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5.0

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3.1

Company culture

1.2

Promotions

3.1

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