Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
+ Contribute
notification
notification
Login
Premium Employer

i

This company page is being actively managed by Sutherland Global Services Team. If you also belong to the team, you can get access from here

Sutherland Global Services Verified Tick

Compare button icon Compare button icon Compare
3.6

based on 6.7k Reviews

Filter interviews by

Sutherland Global Services Chat and Email Support Executive Interview Questions and Answers

Updated 21 Mar 2024

Sutherland Global Services Chat and Email Support Executive Interview Experiences

1 interview found

Chat and Email Support Executive Interview Questions & Answers

user image Anonymous

posted on 21 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I applied via Walk-in and was interviewed in Feb 2024. There were 5 interview rounds.

Round 1 - Group Discussion 

They asked tell me about yourself and things related to self intro

Round 2 - Aptitude Test 

They send one link in that we have to attend small test

Round 3 - One-on-one 

(3 Questions)

  • Q1. They asking some questions related customer support
    • Add your answer
  • Q2. What is customer support?
  • Ans. 

    Customer support is providing assistance and guidance to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries, issues, and complaints.

    • It includes helping customers navigate products or services, troubleshooting technical problems, and providing solutions.

    • Customer support can be provided through various channels such as chat, email, phone, or in-person.

    • Examples of custom...

    • Answered by AI
    Add your answer
  • Q3. Tell some things you know about sutherland and this job.
    • Add your answer
Round 4 - Behavioral 

(1 Question)

  • Q1. Will you comfortable with night shift.
    • Add your answer
Round 5 - Aptitude Test 

Live chatting with the customer to solve their issues.

Top trending discussions

View All
Salary Discussions, Hike & Promotions
2w
fathersahaab
Verified Icon
·
works at
AmbitionBox
New Job, Higher Pay, Now I’m Feeling Awkward
I’ve been at my new job for about six months now, and everything’s been going great! I’m getting positive feedback from my manager, and I get along well with the team. The thing is, when I started, my salary offer ended up being much higher than the initial number discussed during my interview. I didn’t negotiate and just accepted the offer. So, fast forward to happy hour with the team, and the topic of salary comes up. I, unfortunately, shared what I’m making, and let’s just say... it didn’t sit well with the others who have been on the team for years and make less than me. They weren’t mad at me, but now I’m feeling a bit uncomfortable and unsure how to handle this situation. Has anyone had something like this happen? How did you deal with it? Let’s chat!
Got a question about Sutherland Global Services?
Ask anonymously on communities.

Interview questions from similar companies

Chat and Email Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 22 Jan 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
-
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. What are your hobbies?
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. This round is Typing test.
    • Add your answer
Round 3 - One-on-one 

(7 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. 3 qualities you like in others.
    • Add your answer
  • Q3. 3 thing for which you are thankful in your life.
    • Add your answer
  • Q4. Why we hire you?
    • Add your answer
  • Q5. Convince me that you are serious for this job.
    • Add your answer
  • Q6. You gave 7 years for government exam preparation..... why are you entering in customer care?
    • Add your answer
  • Q7. 3 good qualities in you.
    • Add your answer

Email Customer Support Executive Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 16 Dec 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. What do you know about bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.

    • BPO involves contracting a third-party service provider to handle specific business processes, such as customer support, IT services, or accounting.

    • It helps companies focus on their core competencies while reducing costs and improving efficiency.

    • BPO services can be onshore, nearshore, or o...

    • Answered by AI
    Add your answer
  • Q2. Tell me about your self
    • Add your answer
Round 2 - Typing Test 

(1 Question)

  • Q1. Write an email to the senior appreciating one of the co worker
  • Ans. 

    Email to senior appreciating a co-worker

    • Start by addressing the senior with respect and gratitude

    • Mention specific qualities or actions of the co-worker that you appreciate

    • Share how the co-worker's actions have positively impacted the team or work environment

    • Express your gratitude for having such a supportive co-worker

    • Close the email with a sincere thank you and appreciation

    • Answered by AI
    Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Tell me something about yourself
    • Add your answer

Chat and Email Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 22 Jan 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
-
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. What are your hobbies?
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. This round is Typing test.
    • Add your answer
Round 3 - One-on-one 

(7 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. 3 qualities you like in others.
    • Add your answer
  • Q3. 3 thing for which you are thankful in your life.
    • Add your answer
  • Q4. Why we hire you?
    • Add your answer
  • Q5. Convince me that you are serious for this job.
    • Add your answer
  • Q6. You gave 7 years for government exam preparation..... why are you entering in customer care?
    • Add your answer
  • Q7. 3 good qualities in you.
    • Add your answer
More about working at Sutherland Global Services

Sutherland Global Services Interview FAQs

How many rounds are there in Sutherland Global Services Chat and Email Support Executive interview?
Sutherland Global Services interview process usually has 5 rounds. The most common rounds in the Sutherland Global Services interview process are Aptitude Test, Group Discussion and One-on-one Round.
What are the top questions asked in Sutherland Global Services Chat and Email Support Executive interview?

Some of the top questions asked at the Sutherland Global Services Chat and Email Support Executive interview -

  1. What is customer suppor...read more
  2. They asking some questions related customer supp...read more

Tell us how to improve this page.

Sutherland Global Services Interviews By Designations

Interview Questions for Popular Designations

Sutherland Global Services Chat and Email Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more
Join Sutherland Global Services We are a digital transformation company. We make digital 𝐡𝐮𝐦𝐚𝐧™

Chat and Email Support Executive Interview Questions from Similar Companies

Concentrix Corporation Chat and Email Support Executive Interview Questions
3.8
 • 10 Interviews
Teleperformance Chat and Email Support Executive Interview Questions
3.9
 • 7 Interviews
Tech Mahindra Chat and Email Support Executive Interview Questions
3.5
 • 6 Interviews
Genpact Chat and Email Support Executive Interview Questions
3.8
 • 2 Interviews
Wipro Chat and Email Support Executive Interview Questions
3.7
 • 2 Interviews
TCS Chat and Email Support Executive Interview Questions
3.7
 • 2 Interviews
HCLTech Chat and Email Support Executive Interview Questions
3.5
 • 1 Interview
Optum Global Solutions Chat and Email Support Executive Interview Questions
4.1
 • 1 Interview
View all

Fast track your campus placements

Indian School of Mines (ISM), Dhanbad Placement Questions
2 Interviews
SIVET College, Chennai Placement Questions
1 Interview
Sri Krishnadevaraya University (SKU) Placement Questions
1 Interview
SRM Institute of Science & Technology, Chennai Placement Questions
1 Interview
Veermata Jijabai Technological Institute (VJTI), Mumbai Placement Questions
1 Interview
Vel tech multitech dr.rangarajan dr.sakunthala engineering college, Chennai Placement Questions
1 Interview
Bhopal School of Social Sciences, Bhopal Placement Questions
1 Interview
View all
Sutherland Global Services Chat and Email Support Executive Salary
based on 7 salaries
₹3 L/yr - ₹4.8 L/yr
19% more than the average Chat and Email Support Executive Salary in India
View more details

Sutherland Global Services Chat and Email Support Executive Reviews and Ratings

based on 2 reviews

2.1/5

Rating in categories

2.1

Skill development

2.1

Work-life balance

3.5

Salary

2.1

Job security

2.1

Company culture

2.1

Promotions

3.5

Work satisfaction

Explore 2 Reviews and Ratings
Sutherland Global Services Salaries in India
Associate
2.3k salaries
unlock blur

₹1.1 L/yr - ₹7.4 L/yr

Senior Associate
1.8k salaries
unlock blur

₹1.9 L/yr - ₹8 L/yr

Customer Service Associate
1.6k salaries
unlock blur

₹1 L/yr - ₹5.5 L/yr

Associate Manager
993 salaries
unlock blur

₹4.4 L/yr - ₹14.2 L/yr

CS Internet Associate
664 salaries
unlock blur

₹1 L/yr - ₹6 L/yr

Explore more salaries
Compare Sutherland Global Services with

Genpact

3.8
Compare

Concentrix Corporation

3.8
Compare

Teleperformance

3.9
Compare

Wipro

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview