IGT Solutions Email Customer Support Executive Interview Questions and Answers

Q1. What are component of todibleshooting
Ans. 
Components of troubleshooting include identifying the problem, gathering information, analyzing the data, and implementing a solution.
• Identifying the problem: Determine what is not working correctly

• Gathering information: Collect data about the issue

• Analyzing the data: Use the information to diagnose the problem

• Implementing a solution: Take action to fix the problem

• Examples: rebooting a device, checking for updates, res
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Q2. How to find issues in Ram related to trouble shooting
Ans. 
To troubleshoot RAM issues, check for errors in system logs, run memory diagnostic tools, and test individual RAM modules.
• Check system logs for any errors related to memory or RAM

• Run memory diagnostic tools like Memtest86+ or Windows Memory Diagnostic

• Test individual RAM modules by removing them one by one and checking if the issue persists

• Check for physical damage or loose connections in RAM slots

• Update BIOS and driver...read more
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Q1. Tell me about yourself.
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Q1. Tell me something about yourself
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Q2. Where do you see yourself in next 5 years
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Q1. Typing Speed test....
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Q1. Introduction about yourself
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Q2. Work experience
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Q1. Tell me about yourself
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Need to speak on random topic

Q1. What is bpo, Why bpo
Ans. 
BPO stands for Business Process Outsourcing. Companies opt for BPO services to focus on core business functions, reduce costs, and improve efficiency.
• BPO involves contracting specific business processes to a third-party service provider.

• Companies choose BPO to streamline operations, reduce costs, and access specialized skills.

• Examples of BPO services include customer support, technical support, data entry, and payroll
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Q2. Long term goals
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Q1. Elaborate topic of your choice?
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Q2. Tell me why you want to join customer service sector?
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Q1. Tell me about yourself
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Q2. Tell me about something
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Q3. Tell me schooling
Ans. 
I completed my schooling from XYZ School in my hometown.
• Attended XYZ School for primary and secondary education

• Participated in various extracurricular activities like debate club and sports teams

• Graduated with honors in XYZ year
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Q4. Tel me unviersity
Ans. 
University is an institution of higher education and research which grants academic degrees in various subjects.
• Universities offer undergraduate and postgraduate programs in various fields of study.

• They often have research facilities and libraries for students and faculty.

• Universities may also offer extracurricular activities and student organizations.
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Q1. Explain yourself
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I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.
• I have a background in customer service, where I have honed my communication and problem-solving skills.

• I am empathetic and patient, which allows me to effectively listen to and address customer concerns.

• I am detail-oriented and organized, ensuring that I can efficiently handle multiple tasks and prioritize effe
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Q2. Why do you feel fit for this job
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