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Sutherland Global Services Customer Care Interview Questions and Answers

Updated 6 Dec 2020

Sutherland Global Services Customer Care Interview Experiences

1 interview found

Customer Care Interview Questions & Answers

user image H.Shamsun Nihar

posted on 6 Jul 2017

I applied via Campus Placement and was interviewed before Jul 2016. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about your self
  • Ans. 

    I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.

    • Strong interpersonal skills

    • Ability to empathize with customers

    • Effective problem-solving abilities

    • Experience in handling customer complaints and inquiries

    • Proficient in using customer support software

    • Proven track record of meeting customer satisfaction goals

  • Answered by AI
  • Q2. Why you choosing our company
  • Ans. 

    I am choosing your company because of your excellent reputation and commitment to customer satisfaction.

    • Your company has a proven track record of providing exceptional customer care.

    • I have heard positive feedback from friends and colleagues about their experiences with your company.

    • Your company's values align with my own, particularly in regards to prioritizing customer satisfaction.

    • I am impressed by the range of servi...

  • Answered by AI
  • Q3. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
  • Ans. 

    I would invest a portion of the money, donate to charity, and use the rest for personal expenses.

    • Invest a portion of the money to secure future financial stability

    • Donate a portion to charity to help those in need

    • Use the remaining amount for personal expenses such as travel, home improvements, and savings

  • Answered by AI
  • Q4. If you want to be an animal like any animal in the world? Which animal you would like to be?
  • Ans. 

    I would like to be a dolphin because of their intelligence, agility, and ability to swim freely in the ocean.

    • Dolphins are known for their high level of intelligence and problem-solving abilities.

    • They are incredibly agile and can swim at high speeds, performing acrobatic jumps and flips.

    • Being a dolphin would allow me to explore the vastness of the ocean and interact with other marine creatures.

    • Dolphins are highly social...

  • Answered by AI

Interview Preparation Tips

Round: Campus drive -GD,HR,HR Interview
Experience: I reached the office at morning 9. Why because they mentioned the interview time was 9 in the offer letter. I was the only one who went there first I was waiting till 10:30, one by one people who got selected in campus drive came After certain number of people came one HR came and escort all the participants in a place like an auditorium. Then they explain about their company and all the stuffs and it got noon. I went to eat with the people who came for the interview and I met so many peoples they became friends to me. After that I started to have interview in calls. Then waited for the results it became evening But unfortunately I didn't got selected,its because that was my first interview I was really nervous and may be my answers were not that much satisfier. After that I left from there. But now I'm ready to face anything.
Tips: You just have to think like we are taking to a customer,our main aim has to make them feel satisfied. Talk with Courage and confidence.

Skills: Communication
College Name: Dhanalakshmi srinivasan college of arts and science for women

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About self and ur preferences
Round 2 - Aptitude Test 

Normal maths,reasoning,english

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

Aptitude test, English grammer communication

Round 2 - Interview 

(2 Questions)

  • Q1. About yourself, leadership principles
  • Q2. Previous experience
Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About what's there in resume
Round 3 - HR 

(1 Question)

  • Q1. Family background and studies and previous work
Round 4 - Behavioral 

(2 Questions)

  • Q1. The interview held like upto 15 to 20 minutes and they asked many questions like what they need
  • Q2. It was good and nice
Round 5 - Assignment 

We have given test in system they said it's a cat test

Round 6 - Typing Test 

(1 Question)

  • Q1. They mentioned 30wph

Interview Preparation Tips

Interview preparation tips for other job seekers - I'll say that they have take test first and managers round in last and they have to keep or low down there expectations for typing speed like up to 20wph
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

They just ask some question from my CV and about my current company

Interview experience
4
Good
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join HPE
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Background questions, salary
Round 3 - One-on-one 

(1 Question)

  • Q1. Questions related to professional summary

Interview Preparation Tips

Interview preparation tips for other job seekers - Great place to work
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me something about yourself.
  • Q2. Tell me any memorable day of your life.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Assessment test 4 round 

(1 Question)

  • Q1. The first round the ask aptitude and basic communication english test. If you have relevant knowledge about english you can answer it.
Round 2 - HR 

(2 Questions)

  • Q1. Why did you join us?
  • Q2. You can tell him your skills and destination why are you join.

Interview Preparation Tips

Topics to prepare for Amazon Web Services Customer Service Executive interview:
  • English Language
  • Communication Skills
Interview preparation tips for other job seekers - For this service role you have to know very good communication skills and english Proficiency.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge

Sutherland Global Services Interview FAQs

How to prepare for Sutherland Global Services Customer Care interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Consulting, Customer Management, Data Entry, Management and Service Sales.

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based on 1 Sutherland Global Services interview
Campus Placement
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