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FIS Customer Service Executive Interview Questions and Answers

Updated 14 Jun 2024

FIS Customer Service Executive Interview Experiences

6 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy. Attention to detail required

Round 2 - HR 

(1 Question)

  • Q1. Basic communication skills required
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Versant 

(1 Question)

  • Q1. English competency test
Round 2 - HR 

(1 Question)

  • Q1. Basic questions to check vocabulary
Round 3 - One-on-one 

(1 Question)

  • Q1. Previous work related FAQs

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with what you say

Customer Service Executive Interview Questions Asked at Other Companies

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I applied via Referral and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Family background and family business
  • Q3. Any another skill like languages

Interview Preparation Tips

Interview preparation tips for other job seekers - First round is English typing and second round is bpa test and third round is a hr round

I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. I don't want to discuss
Round 3 - One-on-one 

(1 Question)

  • Q1. Why we should hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice for freshers, they will love it I'm sure

FIS interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (7)

 Customer Service Representative

 (1)

 Customer Service Advisor

 (1)

 Senior Customer Service Associate

 (1)

 Customer Support Executive

 (4)

 Customer Care Executive

 (1)

 Service Delivery Analyst

 (3)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Typing Test 

(1 Question)

  • Q1. Typing test is required
Round 2 - One-on-one 

(1 Question)

  • Q1. Typing test is required

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you practice the typing test and have a good words per minute

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Grammar test of 20 mins , All basic grammar however the RC was complicated

Round 3 - Typing Test 

(2 Questions)

  • Q1. Checking typing speed, and asked in HR interview about family and study background
  • Q2. Told us to write about any topic that we have in mind in 200 words and then those were examined

Interview Preparation Tips

Interview preparation tips for other job seekers - Poor Management , don't go to this company they treat you like slave and none will value you.

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.

Round 1 - Assignment 

This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.

Round 2 - Aptitude Test 

Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.

Round 3 - Group Discussion 

This round assesses your communication, teamwork, and problem-solving skills in a group setting.

Round 4 - Case Study 

This could involve analyzing a real-world business scenario and presenting your recommendations.

Round 5 - Technical 

(2 Questions)

  • Q1. This is an interview with technical experts to assess your technical knowledge and skills.
  • Q2. HR Round:

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Punctual: Arrive on time or even a few minutes early for your interviews.
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.

Before the Interview:

Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - Versant 

(2 Questions)

  • Q1. Paragraph reading
  • Q2. Repeat the words
Round 2 - One-on-one 

(2 Questions)

  • Q1. About yourself and your work experience.
  • Q2. Why you want to work in Accenture.
  • Ans. 

    I want to work in Accenture because of its reputation for providing excellent customer service and its focus on innovation and growth.

    • Accenture is known for its strong emphasis on customer service and satisfaction

    • I am impressed by Accenture's commitment to innovation and cutting-edge technology

    • I believe working at Accenture will provide me with opportunities for professional growth and development

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Introduce yourself
  • Q2. Talk about any topic for 5 minutes
  • Ans. 

    The importance of effective communication in customer service

    • Effective communication builds trust and rapport with customers

    • Active listening is crucial to understand customer needs and concerns

    • Clear and concise language helps avoid misunderstandings

    • Empathy and patience are key in resolving customer issues

    • Providing timely and accurate information enhances customer satisfaction

  • Answered by AI
  • Q3. Why did you choose our company
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-
Round 1 - Screening 

(1 Question)

  • Q1. Versant test for screening round
Round 2 - Technical 

(1 Question)

  • Q1. Operational Round

FIS Interview FAQs

How many rounds are there in FIS Customer Service Executive interview?
FIS interview process usually has 2-3 rounds. The most common rounds in the FIS interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in FIS Customer Service Executive interview?

Some of the top questions asked at the FIS Customer Service Executive interview -

  1. Told us to write about any topic that we have in mind in 200 words and then tho...read more
  2. Any another skill like langua...read more
  3. basic questions to check vocabul...read more

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FIS Customer Service Executive Interview Process

based on 4 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Join FIS Advancing the way the world pays, banks and investments
FIS Customer Service Executive Salary
based on 196 salaries
₹2 L/yr - ₹5 L/yr
19% more than the average Customer Service Executive Salary in India
View more details

FIS Customer Service Executive Reviews and Ratings

based on 42 reviews

3.8/5

Rating in categories

3.7

Skill development

3.3

Work-life balance

3.8

Salary

3.4

Job security

3.8

Company culture

3.3

Promotions

3.5

Work satisfaction

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