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Cognizant
Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
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Aptitude test will have to submit
I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.
I am passionate about providing excellent customer service and believe in the values and mission of this company.
I have a strong background in customer service and enjoy helping others
I admire the company's commitment to customer satisfaction and innovation
I am excited about the opportunity to grow and develop my skills in this role
I have a unique combination of strong communication skills, problem-solving abilities, and a genuine passion for helping others.
Strong communication skills: I am able to effectively communicate with customers to understand their needs and provide solutions.
Problem-solving abilities: I excel at quickly identifying and resolving customer issues to ensure their satisfaction.
Passion for helping others: I genuinely care abo...
What people are saying about Cognizant
I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.
25 minutes inclusive of grammars, reasoning etc
Cognizant interview questions for designations
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
I applied via Job Fair and was interviewed in Nov 2022. There were 2 interview rounds.
Dealing with customers requires empathy, active listening, and problem-solving skills.
Listen actively to their concerns and complaints
Empathize with their situation and show understanding
Offer solutions and options to resolve their issues
Be patient and remain calm, even in difficult situations
Follow up with customers to ensure their satisfaction
Maintain a positive attitude and professional demeanor
Personalize the inter...
Handle the customer with empathy, active listening, and problem-solving skills.
Listen actively to the customer's concerns and empathize with their situation.
Ask questions to understand the issue and gather all necessary information.
Offer solutions or alternatives to resolve the issue and follow up to ensure satisfaction.
Remain calm and professional, even in difficult situations.
Thank the customer for their business and...
The basic language for customer service is the language that the customer is most comfortable with.
The basic language for customer service varies depending on the customer's preference
It could be English, Spanish, French, Mandarin, etc.
It is important for customer service representatives to be able to communicate effectively in the customer's preferred language
Using a language that the customer is not comfortable with
It varies from customer to customer and cannot be generalized.
Hobbies can range from reading, writing, and painting to sports, music, and traveling.
Some customers may not have any specific hobbies.
It is important to ask customers about their hobbies to build a rapport and personalize the interaction.
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
I applied via Naukri.com and was interviewed in May 2022. There were 15 interview rounds.
Reasoning
Ag
Program
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 3 interview rounds.
Taken thorugh the mobile phone
Share my intro to hr and company realted questions
I applied via LinkedIn
based on 6 interviews
2 Interview rounds
based on 25 reviews
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