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Cognizant
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Cognizant Customer Service Executive Interview Questions, Process, and Tips
Top Cognizant Customer Service Executive Interview Questions and Answers
- Q1. How to deal customers
- Q2. What is the hobbies of customers
- Q3. How to handle the customer
Cognizant Customer Service Executive Interview Experiences
11 interviews found
Anonymous
I applied via Job Fair and was interviewed in Nov 2022. There were 2 interview rounds.
(7 Questions)
- Q1. How to deal customers
- Ans.
Dealing with customers requires empathy, active listening, and problem-solving skills.
Listen actively to their concerns and complaints
Empathize with their situation and show understanding
Offer solutions and options to resolve their issues
Be patient and remain calm, even in difficult situations
Follow up with customers to ensure their satisfaction
Maintain a positive attitude and professional demeanor
Personalize the inter...
- Q2. How to handle the customer
- Ans.
Handle the customer with empathy, active listening, and problem-solving skills.
Listen actively to the customer's concerns and empathize with their situation.
Ask questions to understand the issue and gather all necessary information.
Offer solutions or alternatives to resolve the issue and follow up to ensure satisfaction.
Remain calm and professional, even in difficult situations.
Thank the customer for their business and...
- Q3. For communication skills
- Q4. What is the basic language
- Ans.
The basic language for customer service is the language that the customer is most comfortable with.
The basic language for customer service varies depending on the customer's preference
It could be English, Spanish, French, Mandarin, etc.
It is important for customer service representatives to be able to communicate effectively in the customer's preferred language
Using a language that the customer is not comfortable with
- Q5. English and Hindi is the must performance
- Q6. That is the resume for
- Q7. What is the hobbies of customers
- Ans.
It varies from customer to customer and cannot be generalized.
Hobbies can range from reading, writing, and painting to sports, music, and traveling.
Some customers may not have any specific hobbies.
It is important to ask customers about their hobbies to build a rapport and personalize the interaction.
Interview Preparation Tips
(1 Question)
- Q1. Versant test for screening round
(1 Question)
- Q1. Operational Round
Sunita Jaiswal
I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Why you want to work here?
- Q2. What makes you different from others?
What people are saying about Cognizant
I applied via Referral and was interviewed in Dec 2023. There was 1 interview round.
25 minutes inclusive of grammars, reasoning etc
Interview Preparation Tips
Cognizant interview questions for designations
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. I Introduced My self and Previous my Experience I Introduce? I Dream In my career Our Cognizant Company?
- Q2. I Introduced My self and Previous Experience Skills
Interview Preparation Tips
- Customer Service
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Self introduction ,, documents verification
- Q2. Company details and joining date announce
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2022. There were 15 interview rounds.
Reasoning
Ag
Program
(2 Questions)
- Q1. Tell me a little about yourself
- Q2. Why do you want to work at our company
(1 Question)
- Q1. Why did you apply for this job
(1 Question)
- Q1. Describe your self in one word
(1 Question)
- Q1. Where do you see your self in five years
(1 Question)
- Q1. Tell us something about yourself
(1 Question)
- Q1. What are you hobbies
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 2 interview rounds.
Taken thorugh the mobile phone
Share my intro to hr and company realted questions
Interview Preparation Tips
I applied via LinkedIn
(1 Question)
- Q1. Tell me about your self What is your expected salary
Interview Preparation Tips
Introduce yourself
(3 Questions)
- Q1. Tell me about yourself.
- Q2. What about your job roles
- Q3. Tell me about one topic
Yes
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself…..?
- Q2. Specifics on random topics….?
Interview Preparation Tips
Cognizant Interview FAQs
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Cognizant Customer Service Executive Interview Process
based on 3 interviews in last 1 year
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Cognizant Customer Service Executive Reviews and Ratings
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Rating in categories
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