Cognizant Customer Service Executive Interview Questions, Process, and Tips

Q1. How to deal customers
Ans. 
Dealing with customers requires empathy, active listening, and problem-solving skills.
• Listen actively to their concerns and complaints

• Empathize with their situation and show understanding

• Offer solutions and options to resolve their issues

• Be patient and remain calm, even in difficult situations

• Follow up with customers to ensure their satisfaction

• Maintain a positive attitude and professional demeanor

• Personalize the inter...read more
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Q2. How to handle the customer
Ans. 
Handle the customer with empathy, active listening, and problem-solving skills.
• Listen actively to the customer's concerns and empathize with their situation.

• Ask questions to understand the issue and gather all necessary information.

• Offer solutions or alternatives to resolve the issue and follow up to ensure satisfaction.

• Remain calm and professional, even in difficult situations.

• Thank the customer for their business and...read more
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Q3. For communication skills
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Q4. What is the basic language
Ans. 
The basic language for customer service is the language that the customer is most comfortable with.
• The basic language for customer service varies depending on the customer's preference

• It could be English, Spanish, French, Mandarin, etc.

• It is important for customer service representatives to be able to communicate effectively in the customer's preferred language

• Using a language that the customer is not comfortable with
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Q5. English and Hindi is the must performance
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Q6. That is the resume for
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Q7. What is the hobbies of customers
Ans. 
It varies from customer to customer and cannot be generalized.
• Hobbies can range from reading, writing, and painting to sports, music, and traveling.

• Some customers may not have any specific hobbies.

• It is important to ask customers about their hobbies to build a rapport and personalize the interaction.
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Q1. Versant test for screening round
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Q1. Operational Round
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Q1. Why you want to work here?
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Q2. What makes you different from others?
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25 minutes inclusive of grammars, reasoning etc