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FIS Customer Service Executive Interview Questions and Answers

Updated 14 Jun 2024

FIS Customer Service Executive Interview Experiences

6 interviews found

I applied via Referral and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Family background and family business
  • Q3. Any another skill like languages

Interview Preparation Tips

Interview preparation tips for other job seekers - First round is English typing and second round is bpa test and third round is a hr round
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Easy. Attention to detail required

Round 2 - HR 

(1 Question)

  • Q1. Basic communication skills required

Customer Service Executive Interview Questions Asked at Other Companies

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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2022. There were 3 interview rounds.

Round 1 - Versant 

(1 Question)

  • Q1. English competency test
Round 2 - HR 

(1 Question)

  • Q1. Basic questions to check vocabulary
Round 3 - One-on-one 

(1 Question)

  • Q1. Previous work related FAQs

Interview Preparation Tips

Interview preparation tips for other job seekers - be confident with what you say

I applied via Recruitment Consulltant and was interviewed in Jul 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why are you looking for a change?
  • Q2. I don't want to discuss
Round 3 - One-on-one 

(1 Question)

  • Q1. Why we should hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice for freshers, they will love it I'm sure

FIS interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (7)

 Customer Service Representative

 (1)

 Customer Service Advisor

 (1)

 Senior Customer Service Associate

 (1)

 Customer Support Executive

 (4)

 Customer Care Executive

 (1)

 Service Delivery Analyst

 (3)

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Typing Test 

(1 Question)

  • Q1. Typing test is required
Round 2 - One-on-one 

(1 Question)

  • Q1. Typing test is required

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you practice the typing test and have a good words per minute

I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Grammar test of 20 mins , All basic grammar however the RC was complicated

Round 3 - Typing Test 

(2 Questions)

  • Q1. Checking typing speed, and asked in HR interview about family and study background
  • Q2. Told us to write about any topic that we have in mind in 200 words and then those were examined

Interview Preparation Tips

Interview preparation tips for other job seekers - Poor Management , don't go to this company they treat you like slave and none will value you.

Interview questions from similar companies

I applied via AmbitionBox and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me introduce yourself
  • Q2. What is you strength
  • Q3. What was your current ctc

Interview Preparation Tips

Topics to prepare for Accenture Customer Service Executive interview:
  • Social Media
Interview preparation tips for other job seekers - Yes I am job seekers I am looking for good opportunity in Mumbai and want to growth in some industry
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Assessment test 4 round 

(1 Question)

  • Q1. The first round the ask aptitude and basic communication english test. If you have relevant knowledge about english you can answer it.
Round 2 - HR 

(2 Questions)

  • Q1. Why did you join us?
  • Q2. You can tell him your skills and destination why are you join.

Interview Preparation Tips

Topics to prepare for Amazon Web Services Customer Service Executive interview:
  • English Language
  • Communication Skills
Interview preparation tips for other job seekers - For this service role you have to know very good communication skills and english Proficiency.

I applied via Naukri.com and was interviewed in May 2022. There were 15 interview rounds.

Round 1 - Aptitude Test 

Reasoning

Round 2 - Group Discussion 

Ag

Round 3 - Case Study 

Program

Round 4 - HR 

(2 Questions)

  • Q1. Tell me a little about yourself
  • Q2. Why do you want to work at our company
Round 5 - Technical 

(1 Question)

  • Q1. Why did you apply for this job
Round 6 - Coding Test 
Round 7 - Assignment 
Round 8 - Technical 

(1 Question)

  • Q1. Describe your self in one word
Round 9 - Aptitude Test 
Round 10 - Aptitude Test 
Round 11 - Assignment 
Round 12 - One-on-one 

(1 Question)

  • Q1. Where do you see your self in five years
Round 13 - Assignment 
Round 14 - Technical 

(1 Question)

  • Q1. Tell us something about yourself
Round 15 - One-on-one 

(1 Question)

  • Q1. What are you hobbies

Interview Preparation Tips

Interview preparation tips for other job seekers - Plz follow ambition box it is the best step for career and bright future
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Normal question were asked Q.1) where did i complete my graduation from?
  • Q2. Q.2) Golden rules of accounting?
  • Ans. 

    Golden rules of accounting are basic principles to maintain financial records accurately.

    • Debit the receiver, credit the giver

    • Debit what comes in, credit what goes out

    • Debit all expenses and losses, credit all incomes and gains

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Experience that I gained in the company was great and the all the colleagues were very helpful

FIS Interview FAQs

How many rounds are there in FIS Customer Service Executive interview?
FIS interview process usually has 2-3 rounds. The most common rounds in the FIS interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in FIS Customer Service Executive interview?

Some of the top questions asked at the FIS Customer Service Executive interview -

  1. Told us to write about any topic that we have in mind in 200 words and then tho...read more
  2. Any another skill like langua...read more
  3. basic questions to check vocabul...read more

Tell us how to improve this page.

FIS Customer Service Executive Interview Process

based on 4 interviews

1 Interview rounds

  • Resume Shortlist Round
View more
Join FIS Advancing the way the world pays, banks and investments
FIS Customer Service Executive Salary
based on 196 salaries
₹2 L/yr - ₹5 L/yr
19% more than the average Customer Service Executive Salary in India
View more details

FIS Customer Service Executive Reviews and Ratings

based on 42 reviews

3.8/5

Rating in categories

3.7

Skill development

3.3

Work-life balance

3.8

Salary

3.4

Job security

3.8

Company culture

3.3

Promotions

3.5

Work satisfaction

Explore 42 Reviews and Ratings
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