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Amazon Web Services Customer Service Executive Interview Questions and Answers
Amazon Web Services Customer Service Executive Interview Experiences
2 interviews found
Anonymous
I applied via Company Website and was interviewed in Dec 2022. There were 2 interview rounds.
(1 Question)
- Q1. The first round the ask aptitude and basic communication english test. If you have relevant knowledge about english you can answer it.
(2 Questions)
- Q1. Why did you join us?
- Q2. You can tell him your skills and destination why are you join.
Interview Preparation Tips
- English Language
- Communication Skills
I applied via Company Website and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Versant test
- Q2. Paragraph reconstruction
- Q3. Email writing
Interview Preparation Tips
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Dec 2024. There were 5 interview rounds.
This might involve a task to be completed individually or in a team, showcasing your skills and knowledge.
Aptitude Test: This likely involves questions to assess your numerical, verbal, and logical reasoning skills.
This round assesses your communication, teamwork, and problem-solving skills in a group setting.
This could involve analyzing a real-world business scenario and presenting your recommendations.
(2 Questions)
- Q1. This is an interview with technical experts to assess your technical knowledge and skills.
- Q2. HR Round:
Interview Preparation Tips
Dress Professionally: Make a good first impression with appropriate attire.
Be Confident and Enthusiastic: Maintain positive body language and make eye contact with the interviewer.
Listen Carefully and Answer Questions Clearly: Pay attention to the interviewer's questions and provide thoughtful, concise answers.
Ask Questions: Show your interest in the role and company by asking insightful questions at the end of the interview.
Follow Up: Send a thank-you note to the interviewers within 24 hours of the interview.
Before the Interview:
Research the Company: Learn about the company's culture, values, and recent news. Understand the role you're applying for and how your skills and experience align with the job description.
Practice Aptitude Tests: Familiarize yourself with different types of aptitude questions (numerical, verbal, logical) and practice solving them.
Prepare for Coding Tests: Brush up on your coding skills in the relevant programming languages. Practice coding challenges on platforms like LeetCode, HackerRank, or Codewars.
Prepare for Group Discussions: Think about potential discussion topics and practice your communication and teamwork skills.
Prepare for Case Studies: Research case studies related to the industry or company and practice analyzing and presenting solutions.
Practice Interview Questions: Prepare answers to common interview questions like "Tell me about yourself," "Why are you interested in this role?," and "What are your strengths and weaknesses?"1
Selected
I applied via Job Portal and was interviewed in Jul 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Paragraph reading
- Q2. Repeat the words
(2 Questions)
- Q1. About yourself and your work experience.
- Q2. Why you want to work in Accenture.
- Ans.
I want to work in Accenture because of its reputation for providing excellent customer service and its focus on innovation and growth.
Accenture is known for its strong emphasis on customer service and satisfaction
I am impressed by Accenture's commitment to innovation and cutting-edge technology
I believe working at Accenture will provide me with opportunities for professional growth and development
(3 Questions)
- Q1. Introduce yourself
- Q2. Talk about any topic for 5 minutes
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
Active listening is crucial to understand customer needs and concerns
Clear and concise language helps avoid misunderstandings
Empathy and patience are key in resolving customer issues
Providing timely and accurate information enhances customer satisfaction
- Q3. Why did you choose our company
(1 Question)
- Q1. Versant test for screening round
(1 Question)
- Q1. Operational Round
Selected
I applied via Naukri.com and was interviewed before Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Normal question were asked Q.1) where did i complete my graduation from?
- Q2. Q.2) Golden rules of accounting?
- Ans.
Golden rules of accounting are basic principles to maintain financial records accurately.
Debit the receiver, credit the giver
Debit what comes in, credit what goes out
Debit all expenses and losses, credit all incomes and gains
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
Capgemini
rajbhai26 kumar
posted on 3 Aug 2024
Selected
I applied via LinkedIn and was interviewed before Aug 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
- Ans.
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to handle high-pressure situations and difficult customers
Proven track record of meeting and exceeding customer satisfaction goals
Anu Anusha
(4 Questions)
- Q1. Iwant customer service
- Q2. What is your proficiency level in English and Telugu when communicating with customers?
- Q3. Customer care executive
- Q4. May I speak in interwiew in Telugu or english
Any update
(1 Question)
- Q1. Any one else has been there solution
Decoding
Interview Preparation Tips
I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself ? Okay for night shift? If experienced then what is the experience?
(3 Questions)
- Q1. Same questions in details
- Q2. Tell me about yourself?
- Q3. Why do you want to join customer service?
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Amazon Web Services Customer Service Executive Reviews and Ratings
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Rating in categories
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Cloud Support Engineer
265
salaries
|  ₹10 L/yr - ₹33.3 L/yr |
|
Digital Associate
261
salaries
| ₹2 L/yr - ₹4 L/yr |
|
Cloud Support Associate
130
salaries
| ₹6 L/yr - ₹22.5 L/yr |
|
Cloud Engineer
114
salaries
| ₹12 L/yr - ₹36 L/yr |
|
Solution Architect
84
salaries
| ₹25 L/yr - ₹87.4 L/yr |
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