Amazon Web Services Cloud Support Engineer Interview Questions, Process, and Tips

Technical questions on networking and OS

Aptitude test was generic and behavioral support gotchas

Q1. In-depth Windows OS level troubleshooting
Ans. 
Troubleshooting Windows OS at a deep level to identify and resolve issues
• Start by checking event logs for any errors or warnings

• Use built-in troubleshooting tools like Task Manager, Resource Monitor, and Event Viewer

• Check for software conflicts or driver issues

• Run system file checker (sfc /scannow) to repair corrupted system files

• Consider performing a clean boot to isolate the issue
Answered by AI
Add your answer
Q2. Windows crash , BSOD, registry, OS boot process in depth
Add your answer

Online self assessment followed by round 2(basic of OS, networking, databases), then round 3(technical work exp.) then round 4 with Manager discussion.

Q1. Question on os, networking, database,
Add your answer

Q1. Ansible, Jenkins, Docker, Sonarqube, Prometheus and grafana, Linux commands
Add your answer

Q1. Explain Linux Boot process
Ans. 
Linux boot process involves several stages including BIOS, bootloader, kernel initialization, and user space initialization.
• The process starts with the BIOS (Basic Input/Output System) which initializes hardware components.

• The bootloader (GRUB or LILO) loads the kernel into memory and passes control to it.

• The kernel initializes drivers, mounts the root file system, and starts the init process.

• The init process starts us...read more
Answered by AI
Add your answer
Q2. IP, HTTP, HTTPS and other network protocols
Add your answer

String - anagrams grouping problem

Q1. Explain your weakness and how did you work on it?
Ans. 
I tend to be overly critical of my own work, but I have learned to embrace constructive feedback and use it to improve.
• I used to struggle with accepting criticism and would often be too hard on myself.

• To work on this weakness, I started seeking feedback from colleagues and supervisors.

• I learned to view feedback as an opportunity for growth and improvement.

• I actively sought out constructive criticism and implemented the...read more
Answered by AI
Add your answer

Q1. How you will handle a production down environment?
Ans. 
I will prioritize identifying the root cause, communicate with stakeholders, and work on resolving the issue as quickly as possible.
• Quickly assess the situation to identify the root cause of the production down environment

• Communicate with stakeholders to keep them informed about the issue and the steps being taken to resolve it

• Work with the team to troubleshoot and resolve the issue as quickly as possible

• Implement any ...read more
Answered by AI
Add your answer
Q2. Networking and OS basic questions
Add your answer

Q1. Troubleshoot network down situation
Ans. 
To troubleshoot a network down situation, start by checking physical connections, rebooting devices, checking network configurations, and monitoring network traffic.
• Check physical connections (cables, ports)

• Reboot devices (routers, switches)

• Check network configurations (IP addresses, subnet masks)

• Monitor network traffic for any anomalies
Answered by AI
Add your answer
Q2. How internet works when you browse a site
Ans. 
When you browse a site, the internet works by sending data packets between your device and the website's server.
• Your device sends a request to the website's server through your internet service provider (ISP)

• The request is broken down into data packets which travel through various network devices like routers and switches

• The server receives the request, processes it, and sends back data packets with the website's conte...read more
Answered by AI
Add your answer

Q1. How DNS works and commands of network
Ans. 
DNS is a system that translates domain names to IP addresses. Commands like nslookup and dig are used to troubleshoot DNS.
• DNS stands for Domain Name System

• DNS translates domain names to IP addresses

• Commands like nslookup and dig are used to troubleshoot DNS

• DNS operates through a hierarchical system of servers
Answered by AI
Add your answer
Q2. OS boot sequence
Add your answer

Q1. Amazon leadership principle
Add your answer

Q1. A scenario where you have solved a complex situation with minimal affect
Add your answer