Sutherland Global Services Customer Care Interview Questions and Answers

Q1. Share something about you?
Ans. 
I am a dedicated and empathetic customer care professional with excellent communication skills.
• I have 5 years of experience in customer care, handling various customer inquiries and resolving issues.

• I am skilled in active listening, ensuring customers feel heard and understood.

• I have received multiple positive feedback from customers for my friendly and helpful approach.

• I am proficient in using customer relationship ma...read more
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Q1. Disadvantages and advantages of social media
Ans. 
Social media has advantages like increased connectivity and disadvantages like cyberbullying and addiction.
• Advantages: increased connectivity, easy access to information, networking opportunities, marketing potential

• Disadvantages: cyberbullying, addiction, spread of misinformation, privacy concerns

• Example: Social media can connect people from all over the world, but it can also lead to cyberbullying and addiction to li...read more
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Qualifications, introduction about your self etc.

English read, writing, and speaking test

Q1. Typing speed test. And computer basic knowledge test
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Q2. What is the different between BPO or call center
Ans. 
BPO is a broader term that includes call centers. Call centers are a type of BPO.
• BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.

• Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.

• BPOs can also include non-voice services such as email support, chat support, and s...read more
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Q3. What is called inboud process
Ans. 
Inbound process refers to the handling of incoming customer inquiries, requests, or issues.
• Inbound process involves receiving and responding to customer calls, emails, or chats.

• It focuses on providing assistance, resolving problems, and answering questions.

• Examples of inbound processes include customer support, technical support, and help desk services.
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Q1. What is called outbound process
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Outbound process refers to the process of making outgoing calls to customers for various purposes.
• It involves making calls to customers for sales, marketing, surveys, or follow-ups.

• The aim is to reach out to customers and establish a connection.

• Examples include telemarketing, customer surveys, appointment reminders, and debt collection.

• It requires good communication skills and the ability to handle customer queries and...read more
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Q2. What is different between inbound or outbound process
Ans. 
Inbound process involves receiving calls from customers while outbound process involves making calls to customers.
• Inbound process is reactive while outbound process is proactive.

• Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.

• Examples of inbound process include customer service and technical support while examples of outbound pr
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Q3. Who is current CEO of Tech Mahindra
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