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Sutherland Global Services Customer Care Interview Questions and Answers

Updated 6 Dec 2020

Sutherland Global Services Customer Care Interview Experiences

1 interview found

Customer Care Interview Questions & Answers

user image H.Shamsun Nihar

posted on 6 Jul 2017

I applied via Campus Placement and was interviewed before Jul 2016. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about your self
  • Ans. 

    I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.

    • Strong interpersonal skills

    • Ability to empathize with customers

    • Effective problem-solving abilities

    • Experience in handling customer complaints and inquiries

    • Proficient in using customer support software

    • Proven track record of meeting customer satisfaction goals

    • Answered by AI
    View 6 more answers
  • Q2. Why you choosing our company
  • Ans. 

    I am choosing your company because of your excellent reputation and commitment to customer satisfaction.

    • Your company has a proven track record of providing exceptional customer care.

    • I have heard positive feedback from friends and colleagues about their experiences with your company.

    • Your company's values align with my own, particularly in regards to prioritizing customer satisfaction.

    • I am impressed by the range of servi...

    • Answered by AI
    View 5 more answers
  • Q3. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
  • Ans. 

    I would invest a portion of the money, donate to charity, and use the rest for personal expenses.

    • Invest a portion of the money to secure future financial stability

    • Donate a portion to charity to help those in need

    • Use the remaining amount for personal expenses such as travel, home improvements, and savings

    • Answered by AI
    View 11 more answers
  • Q4. If you want to be an animal like any animal in the world? Which animal you would like to be?
  • Ans. 

    I would like to be a dolphin because of their intelligence, agility, and ability to swim freely in the ocean.

    • Dolphins are known for their high level of intelligence and problem-solving abilities.

    • They are incredibly agile and can swim at high speeds, performing acrobatic jumps and flips.

    • Being a dolphin would allow me to explore the vastness of the ocean and interact with other marine creatures.

    • Dolphins are highly social...

    • Answered by AI
    View 4 more answers

Interview Preparation Tips

Round: Campus drive -GD,HR,HR Interview
Experience: I reached the office at morning 9. Why because they mentioned the interview time was 9 in the offer letter. I was the only one who went there first I was waiting till 10:30, one by one people who got selected in campus drive came After certain number of people came one HR came and escort all the participants in a place like an auditorium. Then they explain about their company and all the stuffs and it got noon. I went to eat with the people who came for the interview and I met so many peoples they became friends to me. After that I started to have interview in calls. Then waited for the results it became evening But unfortunately I didn't got selected,its because that was my first interview I was really nervous and may be my answers were not that much satisfier. After that I left from there. But now I'm ready to face anything.
Tips: You just have to think like we are taking to a customer,our main aim has to make them feel satisfied. Talk with Courage and confidence.

Skills: Communication
College Name: Dhanalakshmi srinivasan college of arts and science for women

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 13 Feb 2025

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What does customer service entail?
    • Add your answer
  • Q2. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I would say that anyone looking to work with IGT has a great opportunity to enhance their skills, build confidence, and achieve professional growth.

Customer Service Associate Interview Questions & Answers

NTT Data user image Anonymous

posted on 5 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and resolving issues efficiently

    • I am a strong communicator and problem-solver

    • I am committed to providing excellent service and building positive relationships with customers

    • Answered by AI
    Add your answer
  • Q2. Tell about our company?
  • Ans. 

    Our company is a leading provider of customer service solutions in the retail industry.

    • Founded in 2005

    • Headquartered in New York City

    • Specializes in providing personalized customer service experiences

    • Works with top retail brands such as Macy's and Nordstrom

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The first step in identifying your dream job is to figure out your passions and interests. Consider what you enjoy doing and what makes you

Senior Customer Care Associate Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 13 Oct 2023

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About what's there in resume
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Family background and studies and previous work
    • Add your answer
Round 4 - Behavioral 

(2 Questions)

  • Q1. The interview held like upto 15 to 20 minutes and they asked many questions like what they need
    • Add your answer
  • Q2. It was good and nice
    • Add your answer
Round 5 - Assignment 

We have given test in system they said it's a cat test

Round 6 - Typing Test 

(1 Question)

  • Q1. They mentioned 30wph
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I'll say that they have take test first and managers round in last and they have to keep or low down there expectations for typing speed like up to 20wph

Customer Service Associate Interview Questions & Answers

FIS user image suraj sharma

posted on 18 Apr 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

It only ask about mathematical , and grammatical knowledge

Round 2 - HR 

(1 Question)

  • Q1. Normal introduction , and looking communication skills
    • Add your answer
Round 3 - Technical 

(1 Question)

  • Q1. What is cx service , how can you tackle a difficult cx
  • Ans. 

    CX service refers to customer experience service, and tackling a difficult CX involves active listening, empathy, problem-solving, and effective communication.

    • Active listening to understand the customer's concerns and needs

    • Showing empathy towards the customer's situation and emotions

    • Problem-solving to find a solution that meets the customer's expectations

    • Effective communication to explain the resolution and ensure cust

    • Answered by AI
    Add your answer

Customer Service Associate Interview Questions & Answers

Kyndryl user image Karishma Devtalla

posted on 22 Sep 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

They just ask some question from my CV and about my current company

Customer Support Executive Interview Questions & Answers

Hewlett Packard Enterprise user image Anonymous

posted on 13 Feb 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
4-6 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Feb 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Why do you want to join HPE
    • Add your answer

Customer Support Executive Interview Questions & Answers

IGT Solutions user image Anonymous

posted on 11 Jan 2025

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. What is bpo?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BPO stands for Business Process Outsourcing. If a customer has any doubts in business, it is essential to address their concerns and provide a suitable solution.

Voice Process Customer Care Executive Interview Questions & Answers

NTT Data user image Sonisha Carlyn A

posted on 13 Sep 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and empathetic customer care executive with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel in communication and problem-solving skills

    • I am proficient in handling customer inquiries and resolving issues efficiently

    • Answered by AI
    Add your answer
  • Q2. Why are you choosing this field
  • Ans. 

    I am choosing this field because I enjoy helping people and have strong communication skills.

    • Passion for helping others

    • Strong communication skills

    • Enjoy problem-solving

    • Opportunity for career growth

    • Interest in working in a fast-paced environment

    • Answered by AI
    Add your answer

Customer Support Executive Interview Questions & Answers

Optum Global Solutions user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction, Related field Knowledge
    • Add your answer
More about working at Sutherland Global Services

Sutherland Global Services Interview FAQs

How to prepare for Sutherland Global Services Customer Care interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Consulting, Customer Management, Data Entry, Management and Service Sales.

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