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Sutherland Global Services
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I applied via Campus Placement and was interviewed before Jul 2016. There were 3 interview rounds.
I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.
Strong interpersonal skills
Ability to empathize with customers
Effective problem-solving abilities
Experience in handling customer complaints and inquiries
Proficient in using customer support software
Proven track record of meeting customer satisfaction goals
I am choosing your company because of your excellent reputation and commitment to customer satisfaction.
Your company has a proven track record of providing exceptional customer care.
I have heard positive feedback from friends and colleagues about their experiences with your company.
Your company's values align with my own, particularly in regards to prioritizing customer satisfaction.
I am impressed by the range of servi...
I would invest a portion of the money, donate to charity, and use the rest for personal expenses.
Invest a portion of the money to secure future financial stability
Donate a portion to charity to help those in need
Use the remaining amount for personal expenses such as travel, home improvements, and savings
I would like to be a dolphin because of their intelligence, agility, and ability to swim freely in the ocean.
Dolphins are known for their high level of intelligence and problem-solving abilities.
They are incredibly agile and can swim at high speeds, performing acrobatic jumps and flips.
Being a dolphin would allow me to explore the vastness of the ocean and interact with other marine creatures.
Dolphins are highly social...
What people are saying about Sutherland Global Services
I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.
Handling customer indifference requires active listening, empathy, and problem-solving skills.
Acknowledge the customer's feelings and apologize for any inconvenience.
Ask open-ended questions to understand the root cause of their indifference.
Offer solutions or alternatives to address their concerns.
Follow up with the customer to ensure their satisfaction.
Maintain a positive and professional attitude throughout the inte
I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.
I am a dedicated and empathetic customer care professional with excellent communication skills.
I have 5 years of experience in customer care, handling various customer inquiries and resolving issues.
I am skilled in active listening, ensuring customers feel heard and understood.
I have received multiple positive feedback from customers for my friendly and helpful approach.
I am proficient in using customer relationship ma...
Social media has advantages like increased connectivity and disadvantages like cyberbullying and addiction.
Advantages: increased connectivity, easy access to information, networking opportunities, marketing potential
Disadvantages: cyberbullying, addiction, spread of misinformation, privacy concerns
Example: Social media can connect people from all over the world, but it can also lead to cyberbullying and addiction to li...
I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.
I applied via Walk-in and was interviewed in Apr 2022. There were 5 interview rounds.
Qualifications, introduction about your self etc.
English read, writing, and speaking test
BPO is a broader term that includes call centers. Call centers are a type of BPO.
BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.
Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.
BPOs can also include non-voice services such as email support, chat support, and s...
Inbound process refers to the handling of incoming customer inquiries, requests, or issues.
Inbound process involves receiving and responding to customer calls, emails, or chats.
It focuses on providing assistance, resolving problems, and answering questions.
Examples of inbound processes include customer support, technical support, and help desk services.
Outbound process refers to the process of making outgoing calls to customers for various purposes.
It involves making calls to customers for sales, marketing, surveys, or follow-ups.
The aim is to reach out to customers and establish a connection.
Examples include telemarketing, customer surveys, appointment reminders, and debt collection.
It requires good communication skills and the ability to handle customer queries and...
Inbound process involves receiving calls from customers while outbound process involves making calls to customers.
Inbound process is reactive while outbound process is proactive.
Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.
Examples of inbound process include customer service and technical support while examples of outbound pr
I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.
I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.
I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.
Java is platform independent due to its bytecode and JVM.
Java code is compiled into bytecode which is platform-independent.
JVM (Java Virtual Machine) interprets the bytecode and executes it on any platform.
JVM acts as an abstraction layer between the Java code and the underlying hardware.
This allows Java programs to run on any platform that has a JVM installed.
For example, a Java program written on a Windows machine ca...
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