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Sutherland Global Services Customer Care Interview Questions and Answers

Updated 6 Dec 2020

Sutherland Global Services Customer Care Interview Experiences

1 interview found

Customer Care Interview Questions & Answers

user image H.Shamsun Nihar

posted on 6 Jul 2017

I applied via Campus Placement and was interviewed before Jul 2016. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Tell about your self
  • Ans. 

    I am a customer-oriented professional with excellent communication skills and a passion for providing exceptional service.

    • Strong interpersonal skills

    • Ability to empathize with customers

    • Effective problem-solving abilities

    • Experience in handling customer complaints and inquiries

    • Proficient in using customer support software

    • Proven track record of meeting customer satisfaction goals

  • Answered by AI
  • Q2. Why you choosing our company
  • Ans. 

    I am choosing your company because of your excellent reputation and commitment to customer satisfaction.

    • Your company has a proven track record of providing exceptional customer care.

    • I have heard positive feedback from friends and colleagues about their experiences with your company.

    • Your company's values align with my own, particularly in regards to prioritizing customer satisfaction.

    • I am impressed by the range of servi...

  • Answered by AI
  • Q3. What will you do if you were given 1 millions in amount in your hand. How will you spend it?
  • Ans. 

    I would invest a portion of the money, donate to charity, and use the rest for personal expenses.

    • Invest a portion of the money to secure future financial stability

    • Donate a portion to charity to help those in need

    • Use the remaining amount for personal expenses such as travel, home improvements, and savings

  • Answered by AI
  • Q4. If you want to be an animal like any animal in the world? Which animal you would like to be?
  • Ans. 

    I would like to be a dolphin because of their intelligence, agility, and ability to swim freely in the ocean.

    • Dolphins are known for their high level of intelligence and problem-solving abilities.

    • They are incredibly agile and can swim at high speeds, performing acrobatic jumps and flips.

    • Being a dolphin would allow me to explore the vastness of the ocean and interact with other marine creatures.

    • Dolphins are highly social...

  • Answered by AI

Interview Preparation Tips

Round: Campus drive -GD,HR,HR Interview
Experience: I reached the office at morning 9. Why because they mentioned the interview time was 9 in the offer letter. I was the only one who went there first I was waiting till 10:30, one by one people who got selected in campus drive came After certain number of people came one HR came and escort all the participants in a place like an auditorium. Then they explain about their company and all the stuffs and it got noon. I went to eat with the people who came for the interview and I met so many peoples they became friends to me. After that I started to have interview in calls. Then waited for the results it became evening But unfortunately I didn't got selected,its because that was my first interview I was really nervous and may be my answers were not that much satisfier. After that I left from there. But now I'm ready to face anything.
Tips: You just have to think like we are taking to a customer,our main aim has to make them feel satisfied. Talk with Courage and confidence.

Skills: Communication
College Name: Dhanalakshmi srinivasan college of arts and science for women

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Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How to handle customer indifferent situations?
  • Ans. 

    Handling customer indifference requires active listening, empathy, and problem-solving skills.

    • Acknowledge the customer's feelings and apologize for any inconvenience.

    • Ask open-ended questions to understand the root cause of their indifference.

    • Offer solutions or alternatives to address their concerns.

    • Follow up with the customer to ensure their satisfaction.

    • Maintain a positive and professional attitude throughout the inte

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - First and foremost be on time,dressup neatly.

Second be confident,be honest and keep the answers short n crisp.Adding examples can make it more interesting and ,easy for an interviewer to understand at the same time it gives a good impression.

Third always read about the company history and maybe do a little research ,trust me it helps!!

Fourth be yourself and you can achieve anythng ??

All the best




Interview Questionnaire 

1 Question

  • Q1. Qualifications
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Share something about you?
  • Ans. 

    I am a dedicated and empathetic customer care professional with excellent communication skills.

    • I have 5 years of experience in customer care, handling various customer inquiries and resolving issues.

    • I am skilled in active listening, ensuring customers feel heard and understood.

    • I have received multiple positive feedback from customers for my friendly and helpful approach.

    • I am proficient in using customer relationship ma...

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Disadvantages and advantages of social media
  • Ans. 

    Social media has advantages like increased connectivity and disadvantages like cyberbullying and addiction.

    • Advantages: increased connectivity, easy access to information, networking opportunities, marketing potential

    • Disadvantages: cyberbullying, addiction, spread of misinformation, privacy concerns

    • Example: Social media can connect people from all over the world, but it can also lead to cyberbullying and addiction to li...

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Care interview:
  • English speaking
  • Personality Development
Interview preparation tips for other job seekers - Keep speaking, don't afraid, be confident, and loyal

I applied via Walk-in and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should I hired you??

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer politely with smily face.

Interview Questionnaire 

1 Question

  • Q1. What are your short term and long term goals in the company ?

I applied via Walk-in and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Qualifications, introduction about your self etc.

Round 3 - Assignment 

English read, writing, and speaking test

Round 4 - Technical 

(3 Questions)

  • Q1. Typing speed test. And computer basic knowledge test
  • Q2. What is the different between BPO or call center
  • Ans. 

    BPO is a broader term that includes call centers. Call centers are a type of BPO.

    • BPO (Business Process Outsourcing) includes a range of services such as back-office support, data entry, accounting, and customer service.

    • Call centers are a type of BPO that specifically deals with handling customer inquiries and support through phone calls.

    • BPOs can also include non-voice services such as email support, chat support, and s...

  • Answered by AI
  • Q3. What is called inboud process
  • Ans. 

    Inbound process refers to the handling of incoming customer inquiries, requests, or issues.

    • Inbound process involves receiving and responding to customer calls, emails, or chats.

    • It focuses on providing assistance, resolving problems, and answering questions.

    • Examples of inbound processes include customer support, technical support, and help desk services.

  • Answered by AI
Round 5 - One-on-one 

(3 Questions)

  • Q1. What is called outbound process
  • Ans. 

    Outbound process refers to the process of making outgoing calls to customers for various purposes.

    • It involves making calls to customers for sales, marketing, surveys, or follow-ups.

    • The aim is to reach out to customers and establish a connection.

    • Examples include telemarketing, customer surveys, appointment reminders, and debt collection.

    • It requires good communication skills and the ability to handle customer queries and...

  • Answered by AI
  • Q2. What is different between inbound or outbound process
  • Ans. 

    Inbound process involves receiving calls from customers while outbound process involves making calls to customers.

    • Inbound process is reactive while outbound process is proactive.

    • Inbound process requires good listening and problem-solving skills while outbound process requires good communication and persuasion skills.

    • Examples of inbound process include customer service and technical support while examples of outbound pr

  • Answered by AI
  • Q3. Who is current CEO of Tech Mahindra

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary discussion, company term and conditions explain

I applied via Naukri.com and was interviewed in Nov 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself? What is your goal? Why do you want to join this organization? Do you have any experience if yes tell me something about that? What is your strength and weaknesses? Do you ...

Interview Preparation Tips

Interview preparation tips for other job seekers - I think the interviewer should be polite and make interviewee comfortable. I think if someone is fresher then the interviewer don't ask many questions with that person because that one has no knowledge.

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why Java is platform independent?
  • Ans. 

    Java is platform independent due to its bytecode and JVM.

    • Java code is compiled into bytecode which is platform-independent.

    • JVM (Java Virtual Machine) interprets the bytecode and executes it on any platform.

    • JVM acts as an abstraction layer between the Java code and the underlying hardware.

    • This allows Java programs to run on any platform that has a JVM installed.

    • For example, a Java program written on a Windows machine ca...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Java is platform-independent because it does not depend on any type of platform. Hence, Java is platform-independent language. In Java, programs are compiled into byte code and that byte code is platform-independent. ... Any machine to execute the byte code needs the Java Virtual Machine.

Skills evaluated in this interview

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Sutherland Global Services Interview FAQs

How to prepare for Sutherland Global Services Customer Care interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Sutherland Global Services. The most common topics and skills that interviewers at Sutherland Global Services expect are Consulting, Customer Management, Data Entry, Management and Service Sales.

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