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Optum Global Solutions Senior Customer Care Associate Interview Questions and Answers

Updated 13 Oct 2023

Optum Global Solutions Senior Customer Care Associate Interview Experiences

1 interview found

Senior Customer Care Associate Interview Questions & Answers

user image Anonymous

posted on 13 Oct 2023

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Sep 2023. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About what's there in resume
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Family background and studies and previous work
    • Add your answer
Round 4 - Behavioral 

(2 Questions)

  • Q1. The interview held like upto 15 to 20 minutes and they asked many questions like what they need
    • Add your answer
  • Q2. It was good and nice
    • Add your answer
Round 5 - Assignment 

We have given test in system they said it's a cat test

Round 6 - Typing Test 

(1 Question)

  • Q1. They mentioned 30wph
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I'll say that they have take test first and managers round in last and they have to keep or low down there expectations for typing speed like up to 20wph

Interview questions from similar companies

Process Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 13 Apr 2022

I appeared for an interview before Apr 2021.

Round 1 - HR 

(3 Questions)

  • Q1. Why are you looking for a change?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 2 - Technical 

(1 Question)

  • Q1. What do u know about printer...? How many types of printer are there?
  • Ans. 

    Printers are output devices that produce hard copy output from computers. There are several types of printers.

    • Types of printers include inkjet, laser, thermal, and dot matrix.

    • Inkjet printers use liquid ink sprayed through microscopic nozzles onto paper.

    • Laser printers use toner powder and heat to fuse the toner onto paper.

    • Thermal printers use heat to transfer ink onto paper.

    • Dot matrix printers use a print head that stri...

    • Answered by AI
    View 6 more answers
Round 3 - One-on-one 

(1 Question)

  • Q1. Final discussion about salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool..be confident...be flexible...

Skills evaluated in this interview

Process Associate Interview Questions & Answers

Wipro user image

posted on 10 Jun 2022

I applied via Monster and was interviewed in Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

Java,python

Interview Preparation Tips

Interview preparation tips for other job seekers - Concept of OOPS, Java, Oracle,Sap,dot net,Hana

Process Associate Interview Questions & Answers

Accenture user image

posted on 26 Sep 2021

I applied via Company Website and was interviewed in Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

5 Questions

  • Q1. Are you okay with the salary
    • Add your answer
  • Q2. Are you comfortable to work in night shift
    • Add your answer
  • Q3. Talk about a topic for 2 minutes
    • Add your answer
  • Q4. What’s your current location
    • Add your answer
  • Q5. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Please say that you are Flexible to work in night shift and say okay salary as per company norms if you are fresher

Process Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Apr 2022

I applied via Job Fair and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. Most important person in your life
    • Answered Anonymously
    Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and hr asking any question give answer think 1 second give answer

Process Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 29 Apr 2022

I applied via Job Fair and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. Most important person in your life
    • Answered Anonymously
    Add your answer
  • Q2. Why should we hire you?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be cool and hr asking any question give answer think 1 second give answer

Process Associate Interview Questions & Answers

Wipro user image Anonymous

posted on 31 Oct 2022

I applied via Walk-in and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

2-3 test on aptitude
Also English grammar

Round 3 - One-on-one 

(3 Questions)

  • Q1. Why you want to join Wipro?
    • Add your answer
  • Q2. What did you know about the company?
    • Add your answer
  • Q3. Tell me about yourself?
    • Add your answer

Interview Preparation Tips

Topics to prepare for Wipro Process Associate interview:
  • Apptitute
Interview preparation tips for other job seekers - Be confident
Don't fumble
Speak clearly
Proof youself
Show your talent

Process Associate Interview Questions & Answers

Genpact user image

posted on 26 May 2022

I applied via Job Portal and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Basic knowledge, Introduction about yourself, ask question related to accounts, finance, insurance.
    • Add your answer
Round 2 - Aptitude Test 

Reasioning, math, english, account.

Round 3 - Technical 

(1 Question)

  • Q1. Excel,Erp,background,account and finance.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared, dont panic, always give smile gesture, good communication skill,listen interviewer question carfull and answer in shot.

Process Associate Interview Questions & Answers

Genpact user image Anonymous

posted on 9 Jun 2022

I applied via Walk-in and was interviewed before Jun 2021. There were 3 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Your personality and your past experience
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. With the particular manager who needs specific person if they like it then final round for hr
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Related to salary , location , job title etc confirmation
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and calm attitude with all rounds .. don't laugh , angry , friendly in with manager round because manager testing you in his/her way of style . Be calm , polite. Try to speak in both hinglish or english.

Process Associate Interview Questions & Answers

Capgemini user image Anonymous

posted on 7 Oct 2022

I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. It was basis question such as what is accrual?
    • Add your answer
  • Q2. What are all the accounting principles?
  • Ans. 

    Accounting principles are the guidelines and rules that companies must follow when preparing financial statements.

    • The principles include: accrual principle, consistency principle, going concern principle, matching principle, materiality principle, monetary unit principle, objectivity principle, prudence principle, and relevance principle.

    • Accrual principle states that revenue and expenses should be recognized when earne...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always preferable to have a TL as referal. That is how I got in. The questions were simple, they were more desperate on recruitment rather tha how qualified you are.
More about working at Optum Global Solutions

Optum Global Solutions Interview FAQs

How many rounds are there in Optum Global Solutions Senior Customer Care Associate interview?
Optum Global Solutions interview process usually has 6 rounds. The most common rounds in the Optum Global Solutions interview process are HR, Assignment and Typing Test.
What are the top questions asked in Optum Global Solutions Senior Customer Care Associate interview?

Some of the top questions asked at the Optum Global Solutions Senior Customer Care Associate interview -

  1. The interview held like upto 15 to 20 minutes and they asked many questions lik...read more
  2. They mentioned 30...read more
  3. It was good and n...read more

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