Sutherland Global Services Interview Questions, Process, and Tips

Q1. What is credentialing and initial credentialing
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Q1. About contracts
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Q2. In-depth specification about contract
Ans. 
An in-depth specification about a contract includes detailed terms, conditions, obligations, and rights of parties involved.
• Include specific details on parties involved in the contract

• Outline the scope of work or services to be provided

• Specify payment terms and conditions

• Detail any deadlines or milestones to be met

• Address dispute resolution mechanisms

• Include clauses on termination and breach of contract
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Q1. What are the different types of wait in Selenium?
Ans. 
Types of waits in Selenium include Implicit Wait, Explicit Wait, and Fluent Wait.
• Implicit Wait: Waits for a certain amount of time before throwing a NoSuchElementException.

• Explicit Wait: Waits for a certain condition to occur before proceeding further in the code.

• Fluent Wait: Waits for a condition to be true with a defined polling frequency.

• Example: driver.manage().timeouts().implicitlyWait(10, TimeUnit.SECONDS);
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Q1. Tell me about your self
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Q2. What was the pervious work experience
Ans. 
I have 3 years of experience in customer support roles at various companies.
• Worked as a Customer Support Representative at Company X for 2 years

• Handled customer inquiries, resolved issues, and provided product information

• Managed a team of support agents at Company Y for 1 year
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Any topic did you speak about fluently

Q1. Discuss about any topic for 5 mins.
Ans. 
The impact of social media on mental health
• Introduction to social media and its prevalence in society

• Discuss the potential negative effects on mental health such as increased anxiety and depression

• Explore the role of cyberbullying and comparison on social media platforms

• Highlight the importance of setting boundaries and practicing self-care while using social media

• Provide tips for maintaining a healthy relationship wit
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Q2. Introduction about yourself
Ans. 
Experienced customer service professional with strong communication skills and a passion for helping others.
• Over 5 years of experience in customer service roles

• Excellent communication skills, both written and verbal

• Strong problem-solving abilities

• Passionate about providing top-notch service to customers

• Ability to remain calm and professional in challenging situations
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All about appititube and customer service based questions like how would you deal with the customers.

Q1. All about your personal details?
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Q2. Why sutherland?
Ans. 
Sutherland offers a supportive work environment, opportunities for growth, and a strong focus on customer satisfaction.
• Sutherland provides extensive training and development programs for employees.

• The company values diversity and inclusion in the workplace.

• Sutherland has a reputation for excellent customer service and innovative solutions.

• The company offers competitive benefits and opportunities for career advancement.
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Normal aptitude test

Q1. About experience
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Q2. GDS knowledge
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Q1. What knowledge do you have about Amadeus?
Ans. 
Amadeus is a global distribution system (GDS) used by travel agencies and airlines for booking flights, hotels, car rentals, and other travel services.
• Amadeus provides access to a vast database of travel-related information, allowing users to search, book, and manage travel reservations.

• It is commonly used by travel agents to check flight availability, compare prices, and make bookings for customers.

• Amadeus also offers...read more
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Q2. Amadeus command
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