Sr. Associate Manager - Corporate Travel Management

Company:

Sutherland Global Services.

Industry:

Airline/Travel.

Functional Area:

Corporate Travel Management.

Service Type:

Full Time Service.

Designation:

Sr. Associate Manager

Corporate Office

Role:

• Team Management:

A. Bring team together to work effectively as a team and achieve a goal.

B. Create a positive team culture.

C. Team Collaborations and initiate necessary process related trainings as per business requirement.

D. Provide regular feedback through discussions.

E. Bi-weekly Team discussions-actions plans and implementing solution for bringing more process efficiency and enhancement.

• Ensure unused ticket utilization:

A. Maintain consolidated unused ticket list.

B. Strict adherence of managing unused ticket credits that strengthens company to safeguard huge amount of money.

C. Ensure to compare new ticket cost Vs. unused ticket credit before processing the booking.

D. Monitor ticket expiry dates (unused) and ensure a follow up with traveller before ticket expiry

E. Pro-active approach with airline requesting for date extension on expiring tickets.

• Maintained complete Global Data / Published consolidated report on a weekly basis.

A. Transaction Tracker (Air + Hotel+ Visa + other service if any + credit card tracker)

B. Maintain trackers for- Savings & LLF deviation & unused tickets.

C. Maintain exceptional approvals records for booking made less than 7days in domestic and less than 14 days in international.

D. Maintain traveller feedback tracker.

• Handling Global travel operation efficiently

A. Due diligence checks if best logical air fare option is given and alternate hotel options VS traveller preferred option are quoted by the associates on all bookings.

B. Effective email management

C. Streamline operational process with best practises.

D. Roster and leave management- managing staff schedules efficiently as per the business requirement.

E. Resolve queries and escalation with proper route cause analysis.

• Determine engagement with stakeholders by establishing monthly meetings with relevant functional areas.

A. Initiate Collaboration, discussions with cross functions-Finance, HR & other regional teams in Travel services as per business requirement

• Vendor Management

B. Maintain positive rapport with service providers (Riya travel India / BCD travel Philippines/ Expedia / Deprez Travel USA)

C. Ensure timely 0service delivery.

D. Responsible to maintain travel data from vendors.

E. Maintain SGS standards and business timelines.

F. Ensuring any issues discovered in due diligence are mitigated and resolved.

• Miscellaneous:

A. Making all kind of travel arrangement for Sutherland corporate employees in North America/South America/Philippines/Caribbean/India and other regions.

B. Hotel/ Airline negotiations & contracting, handling of group booking as a manager.

C. Catering with the travel needs of AVP/VP/Director/CFO/CEO as per the trip requirement (MICE, Summit, and Seminar etc.)

D. Ensure the best corporate offers negotiated rate with respect to Hotel/Car/ Flight booking with the help of the SABRE GDS and other programs.

E. Co-ordinating with the VISA department to ensure all the necessary travel documents are in place to avoid deportation and having a hassle-free journey.

F. Ensure compliance in all aspects of travel procedures.

G. Ticketing/Reissuing/Refunding and making optimum utilization of the flight ticket to avoid extra cost by using unutilized or open ticket for future travel with the help of the GDS-Sabre.

H. Arranging hotel accommodation on Sutherland rate to get negotiated and cheapest price for a given stay internationally comparatively to the standard rate of the property.

I. Making car arrangement at USA/South America/Caribbean regions Jamaica, Kingston etc. with a tie-up partner supplier like NATIONAL rental car services on a cost-effective price.

J. Reconciliation of credit card cost/invoice to ensure error free transaction.