Sutherland Global Services Interview Questions, Process, and Tips

Q1. Java questions and basics of testing
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Q1. Introduce yourself
Ans. 
I am a highly motivated and experienced professional with a background in customer service and communication.
• I have over 5 years of experience in customer service roles

• I am fluent in multiple languages including English, Spanish, and French

• I have a strong attention to detail and excellent communication skills

• I am proficient in using CRM software and have a track record of exceeding sales targets
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Q2. Did u do any project during your college period? If yes, can u elaborate about what you did?
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Q3. Are you comfortable working night shifts?
Ans. 
Yes, I am comfortable working night shifts as I have prior experience and can adjust my schedule accordingly.
• I have previous experience working night shifts and have adjusted my schedule accordingly

• I am a night owl and feel more productive during night hours

• I understand the importance of maintaining a healthy work-life balance and am willing to work night shifts if required
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Q1. How do you handle conflicts at work?
Ans. 
I address conflicts by actively listening, understanding all perspectives, and finding a mutually beneficial solution.
• Actively listen to all parties involved

• Seek to understand each person's perspective

• Collaborate to find a mutually beneficial solution

• Maintain professionalism and respect throughout the process
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Q2. What were your roles and responsibilities at your previous company?
Ans. 
I was responsible for managing client relationships, leading project teams, and overseeing project deliverables.
• Managed client relationships to ensure satisfaction and retention

• Led project teams to meet deadlines and deliver high-quality work

• Oversaw project deliverables to ensure they met client expectations

• Collaborated with cross-functional teams to achieve project goals
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Q1. Self Introduction with Personal and educational background
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Q2. Why do you choose Sutherland?
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Q3. What about your future plans ?
Ans. • Don't say about your educational or proffesional plans. We have to answer that we are looking into Sutherland with complete dedication, We want a longer career with the same.
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Essay and Email Writing using SHL Assessment Portal.

Q1. Round 1 questions repeated in a fluent manner.
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Minimum Skill Assessment Test

Q1. Typing test that requires 30 WPM with 96% accuracy within atleast 3 minute.
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Q1. Salary negotiation if there is any experience.
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