Sutherland Global Services BPO Associate Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and detail-oriented professional with experience in customer service and problem-solving skills.
• Customer service experience in a call center setting

• Strong communication skills

• Ability to multitask and prioritize tasks effectively

• Experience in resolving customer complaints and issues

• Proficient in using CRM software and Microsoft Office applications
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Q2. Tell me about your college life
Ans. 
I was actively involved in various extracurricular activities and maintained a good balance between academics and personal growth.
• Participated in college sports teams and cultural events

• Held leadership positions in student organizations

• Maintained a high GPA while pursuing internships and part-time jobs
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Social media advantage disadvantage

Q1. Tell about your family background
Ans. 
I come from a close-knit family with parents who have always supported and encouraged me.
• Parents have always been supportive

• Close-knit family

• Encouraging environment
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Q2. Tell about your previous work experience,what work doing
Ans. 
I have 2 years of experience working as a BPO Associate at XYZ company. I handled customer inquiries, resolved issues, and processed orders.
• Worked as a BPO Associate at XYZ company for 2 years

• Handled customer inquiries and resolved issues

• Processed orders and maintained customer satisfaction

• Utilized CRM software to track customer interactions
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Q1. That is assessment one is voice
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Q2. Mail chat that is non voice process
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Q1. Write paragraph about memorable day.
Ans. 
One of my most memorable days was when I went skydiving for the first time.
• Woke up early with a mix of excitement and nervousness

• Drove to the skydiving center with friends

• Received safety instructions and geared up

• Jumped out of the plane at 10,000 feet

• Felt an adrenaline rush and a sense of freedom as I floated through the sky

• Landed safely and celebrated with a group photo
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Q2. Write paragraph about any anima
Ans. 
The majestic lion is known as the king of the jungle, with its powerful roar and golden mane.
• Lions are social animals that live in groups called prides.

• They are carnivores, primarily hunting large ungulates like zebras and buffalo.

• Lions are known for their distinctive roar, which can be heard up to 5 miles away.

• Male lions have a mane that ranges in color from blond to black, with darker manes indicating higher testoste...read more
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Any topics choose by yourself and talk for 1 min.

For me it's Jam(just a minute) interview say the content slowly don't go faster that's the mistake I made

Q1. About yourself and family
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