Sutherland Global Services BPO Associate Interview Questions and Answers

Q1. Tell me about your self
Ans. 
I am a dedicated and experienced BPO Associate with strong communication and problem-solving skills.
• I have worked in the BPO industry for 5 years, handling customer inquiries and resolving issues.

• I am proficient in using CRM software and have a strong understanding of customer service principles.

• I have received multiple commendations for my ability to handle difficult customers and de-escalate tense situations.

• I am a q...read more
Answered by AI
View 1 more answer
Q2. What is your Hobbies
Ans. 
My hobbies include reading, playing guitar, and hiking.
• Reading: I enjoy reading books from various genres, such as fiction, self-help, and biographies.

• Playing guitar: I have been playing the guitar for several years and enjoy learning and playing different songs.

• Hiking: I love exploring nature and going on hikes to beautiful trails and mountains.
Answered by AI
Add your answer

Average to easy difficulty level.

Q1. Java code of string manipulation
Ans. 
String manipulation in Java involves various methods like substring, concat, replace, etc.
• Use substring() to extract a part of the string

• Use concat() to concatenate two strings

• Use replace() to replace a specific character or substring in a string
Answered by AI
Add your answer
Q2. What is the Java code for various types of sorting algorithms?
Ans. 
Various sorting algorithms in Java code
• Bubble Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Selection Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Insertion Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Merge Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);

• Quick Sort: int[] arr = {5, 2, 8, 1, 3}; Arrays.sort(arr);
Answered by AI
Add your answer
Q3. Sql query and topics related to joins.
Add your answer

Q1. About yourself and family
Add your answer
Q2. What do you know about the company?
Ans. 
The company is a leading software development firm specializing in creating innovative solutions for various industries.
• Specializes in creating innovative software solutions

• Works with clients from various industries

• Known for high-quality and reliable products

• Has a strong team of software engineers and developers
Answered by AI
Add your answer
Q3. Can you provide examples of real-life scenarios where you handled conflicts with either a colleague or a manager?
Ans. 
Handled conflicts by addressing issues directly, seeking compromise, and maintaining professionalism.
• Addressed a disagreement with a colleague by scheduling a one-on-one meeting to discuss concerns and find common ground.

• Resolved a conflict with a manager by actively listening to their perspective, providing feedback, and working together to find a solution.

• Maintained professionalism during conflicts by staying calm, r...read more
Answered by AI
Add your answer
Q4. What actions would you take if your manager does not approve your product idea, and how would you attempt to persuade them?
Ans. 
I would gather more data to support my idea, present a compelling case to my manager, and be open to feedback and compromise.
• Gather data to support the idea, such as market research, user feedback, or cost-benefit analysis.

• Prepare a well-structured presentation highlighting the potential benefits of the product idea.

• Listen to the manager's concerns and feedback, and be open to making adjustments or compromises.

• Seek sup...read more
Answered by AI
Add your answer

Q1. All about angular framework and Typescript
Add your answer
Q2. Javascript precoded question
Add your answer

Q1. In this round as well as Angular related question
Add your answer
Q2. Lifecycle hook of angular
Ans. 
Lifecycle hooks in Angular are methods that allow you to tap into the lifecycle of a component or directive.
• Lifecycle hooks include ngOnInit, ngOnChanges, ngDoCheck, ngOnDestroy, etc.

• ngOnInit is used for initialization logic, ngOnChanges is used for reacting to input changes, ngOnDestroy is used for cleanup tasks, etc.

• Example: ngOnInit() { console.log('Component initialized'); }
Answered by AI
Add your answer
Q3. Lazy loading concept
Add your answer

It contain 40 question which is very easy

It contain 3 coding question

Q1. Introduction About Your Self and About Project
Add your answer
Q2. Two dsa question of leetcode
Add your answer
Q3. Basics Concept on dsa
Add your answer
Q4. From which platform you do coding
Add your answer
Q5. Simple Simple Question
Add your answer