IGT Solutions BPO Associate Interview Questions and Answers

Q1. Tell me about yourself
Ans. 
I am a dedicated and detail-oriented professional with experience in customer service and problem-solving skills.
• Customer service experience in a call center setting

• Strong communication skills

• Ability to multitask and prioritize tasks effectively

• Experience in resolving customer complaints and issues

• Proficient in using CRM software and Microsoft Office applications
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Q2. Tell me about your college life
Ans. 
I was actively involved in various extracurricular activities and maintained a good balance between academics and personal growth.
• Participated in college sports teams and cultural events

• Held leadership positions in student organizations

• Maintained a high GPA while pursuing internships and part-time jobs
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Q1. Tell about your family background
Ans. 
I come from a close-knit family with parents who have always supported and encouraged me.
• Parents have always been supportive

• Close-knit family

• Encouraging environment
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Q2. Tell about your previous work experience,what work doing
Ans. 
I have 2 years of experience working as a BPO Associate at XYZ company. I handled customer inquiries, resolved issues, and processed orders.
• Worked as a BPO Associate at XYZ company for 2 years

• Handled customer inquiries and resolved issues

• Processed orders and maintained customer satisfaction

• Utilized CRM software to track customer interactions
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Q1. That is assessment one is voice
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Q2. Mail chat that is non voice process
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Q1. All about angular framework and Typescript
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Q2. Javascript precoded question
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Q1. In this round as well as Angular related question
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Q2. Lifecycle hook of angular
Ans. 
Lifecycle hooks in Angular are methods that allow you to tap into the lifecycle of a component or directive.
• Lifecycle hooks include ngOnInit, ngOnChanges, ngDoCheck, ngOnDestroy, etc.

• ngOnInit is used for initialization logic, ngOnChanges is used for reacting to input changes, ngOnDestroy is used for cleanup tasks, etc.

• Example: ngOnInit() { console.log('Component initialized'); }
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Q3. Lazy loading concept
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Q1. Find largest and smallest from an array
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Q2. Reverse an array
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Q3. Print your name in reverse
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